Octotel Services - Octotel Network Notice | Degraded Performance: Cape Gate | 13 February 2024 – Incident details

All systems operational

Octotel Network Notice | Degraded Performance: Cape Gate | 13 February 2024

Resolved
Degraded performance
Started over 1 year agoLasted about 2 hours

Affected

Service Regions

Degraded performance from 1:16 PM to 3:40 PM

Northern Suburbs

Degraded performance from 1:16 PM to 3:40 PM

Updates
  • Resolved
    Resolved

    Permanent repairs have been completed and services are observed to be stable

  • Identified
    Identified

    Dear RSAWEB Customer,

    Teams are currently completing repairs to the fiber break. No ETR has been provided yet. However, traffic is traversing the secondary path, though services are at risk.

    Kindly await further updates.

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Cape Gate aggregation node.

    Customers may experience degraded performance.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800