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Octotel Network Notice | Route Maintenance | Cape Gate Node | 25th June 2024
Scheduled for June 24, 2024 at 10:00 PM – June 25, 2024 at 3:00 AM about 5 hours
  • Planned
    June 24, 2024 at 10:00 PM
    Planned
    June 24, 2024 at 10:00 PM

    Dear ISP Partner,

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Cape Gate Node

    Please see maintenance information below:

    Planned Start Date/Time: 25/06/2024 00:00am SAST

    Planned End Date/Time: 25/06/2024 05:00am SAST

    Affected areas: Brackenfell

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection

    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Affected roads are listed below:

    Muller Street
    Steytler Street
    Waprick Street
    Hoff Street
    Tiger Road
    Voster Road
    De Tuin
    Conroy Street
    Visser Street
    Horak Street
    Bree Street
    Railway Street
    Van Riebeek Str
    Van der Merwe Str
    Holland Str
    Berman Str
    Durbanville Str

    Roux Str
    Raan Str
    Brackenfell Boulevard
    Belami Street
    Roux Str
    Bosman Str
    Horak Str
    Church Str
    Third Ave
    Voortrekker Rd
    Okovango Junction
    Peerless Park Village
    Central Square
    De Wet Marias Park
    Dwars Str
    Kroning Str

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Electrical Maintenance : Mutual Heights | 26 June 2024
Scheduled for June 25, 2024 at 10:00 PM – June 26, 2024 at 3:00 AM about 5 hours
  • Planned
    June 25, 2024 at 10:00 PM
    Planned
    June 25, 2024 at 10:00 PM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled electrical maintenance at the Mutual Heights aggregation node.

    Maintenance window:
    Planned Start Date/Time: 26/06/2024 00:01 SAST
    Planned End Date/Time: 26/06/2024 05:00 SAST

    AFFECTED NODES: Mutual Heights

    Impact:
    Customers can expect no impact to services. Engineers are on standby should any issues arise from this maintenance.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Maintenance: Kleinbrak, Sedgefield, George, Knysna, Plettenberg Bay | 27 June 2024
Scheduled for June 27, 2024 at 1:00 AM – 3:00 AM about 2 hours
  • Planned
    June 27, 2024 at 1:00 AM
    Planned
    June 27, 2024 at 1:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled maintenance on the Kleinbrak, Sedgefield, George, Knysna, Plettenberg Bay nodes to improve the resilience of the network.

    Maintenance window:
    Planned Start Date/Time: 27/06/2024 03:00 SAST
    Planned End Date/Time: 27/06/2024 05:00 SAST

    AFFECTED NODES:

    • Kleinbrak

    • Sedgefield

    • George

    • Knysna

    • Plettenberg Bay

    Impact:
    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Network Maintenance: Gugulethu | 28 June 2024
Scheduled for June 28, 2024 at 4:00 AM – 5:00 AM about 1 hour
  • Planned
    June 28, 2024 at 4:00 AM
    Planned
    June 28, 2024 at 4:00 AM

    Octotel Engineers will be performing scheduled network maintenance on the Gugulethu node to improve the resilience of the network.

    Maintenance window:
    Planned Start Date/Time: 28/06/2024 06:00 SAST
    Planned End Date/Time: 28/06/2024 07:00 SAST

    AFFECTED NODES:

    • Gugulethu

    Impact:
    Customers can expect intermittent to no connectivity during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

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Recent notices

June 24, 2024

Octotel Network Notice | Route Maintenance | Cape Gate Node | 25th June 2024
Scheduled for June 24, 2024 at 10:00 PM – June 25, 2024 at 3:00 AM about 5 hours
  • Planned
    June 24, 2024 at 10:00 PM
    Planned
    June 24, 2024 at 10:00 PM

    Dear ISP Partner,

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Cape Gate Node

    Please see maintenance information below:

    Planned Start Date/Time: 25/06/2024 00:00am SAST

    Planned End Date/Time: 25/06/2024 05:00am SAST

    Affected areas: Brackenfell

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection

    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Affected roads are listed below:

    Muller Street
    Steytler Street
    Waprick Street
    Hoff Street
    Tiger Road
    Voster Road
    De Tuin
    Conroy Street
    Visser Street
    Horak Street
    Bree Street
    Railway Street
    Van Riebeek Str
    Van der Merwe Str
    Holland Str
    Berman Str
    Durbanville Str

    Roux Str
    Raan Str
    Brackenfell Boulevard
    Belami Street
    Roux Str
    Bosman Str
    Horak Str
    Church Str
    Third Ave
    Voortrekker Rd
    Okovango Junction
    Peerless Park Village
    Central Square
    De Wet Marias Park
    Dwars Str
    Kroning Str

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Service Disruption : George | 24 June 2024
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for George Aggregation node have restored and are testing stable.

    We anticipate no further service dispruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for George Aggregation node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the George aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

June 23, 2024

June 22, 2024

Degraded Performance : Eagle Canyon | 22 June 2024
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for the Eagle canyon Aggregation node primary link are testing stable since 14:00pm.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    Engineers are observing traffic to be flowing over the primary link.


    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Update

    Dear ISP Partner,

    Octotel engineers continue to work diligently with our partner provider to investigate and identify issues on the primary path. Services are active over the failover link but remain at risk.

    Customers may experience degraded performance whilst in this configuration.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    Engineers continue to investigate the issues on the primary path.
    Services remain active but are at risk and are currently operating over the failover link.


    Customers may experience degraded performance while traffic traverses this link.


    Kindly await further updates.


    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Engineers are observing traffic to be flowing over the primary link.

    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Update

    Dear ISP Partner,

    Engineers continue to work with our partner provider to identify issues on the Eagle Canyon primary link. Services remain at risk while on the failover path.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Update

    Dear ISP Partner,

    We are working with our partner provider to identify the issues on the Eagle Canyon primary link. Services continue to traverse the failover path and remain at risk.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Update

    Dear ISP Partner,

    We are observing an issue affecting services on the Eagle Canyon aggregation node primary link. Please note services remain active but are at risk and are currently operating over the failover link.

    Customers may experience degraded performance as traffic traverses the failover link.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services on the Eagle Canyon aggregation node primary link.

    Customers may experience degraded performance.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

June 21, 2024

June 20, 2024

Scheduled Maintenance : Kleinbrak, Sedgefield, George, Knysna, Plettenberg Bay | 20 June 2024
  • Completed
    June 20, 2024 at 3:00 AM
    Completed
    June 20, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    June 20, 2024 at 2:00 AM
    In progress
    June 20, 2024 at 2:00 AM
    Maintenance is now in progress
  • Planned
    June 20, 2024 at 2:00 AM
    Planned
    June 20, 2024 at 2:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled maintenance on the Kleinbrak, Sedgefield, George, Knysna, Plettenberg Bay nodes to improve the resilience of the network.

    Maintenance window:
    Planned Start Date/Time: 20/06/2024 04:00 SAST
    Planned End Date/Time: 20/06/2024 05:00 SAST

    AFFECTED NODES:

    • Kleinbrak

    • Sedgefield

    • George

    • Knysna

    • Plettenberg Bay

    Impact:
    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

June 19, 2024

June 18, 2024

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