Octotel Services - Notice history

Dear ISP Partner,

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

Further updates to follow.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing an issue affecting certain customers in Strand

Affected roads are listed below:

Alphen Close

Alphen Street

Altena Road

Fijnbos Close

Technicians are currently investigating.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800.

Dear ISP Partner,

We are observing services for Eden Lifestyle have restored and are testing stable.

We anticipate no further service disruptions.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services for Eden Lifestyle restored at the moment.

Engineers are monitoring for stability.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services via Plett have restored and are testing stable, however remain at risk and degraded.

Power issues along the Garden Route are the main causes for the outages, and due to unforeseen adverse weather conditions, backup Paths remain down due to power issues.

Thank you for your patience and understanding.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services have restored.

Engineers are monitoring for stability.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Technicians remain en route to conduct further investigations

No ETA has been provided as yet.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Technicians are currently en route to investigate further.

No ETA is available as yet.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services for Stilbaai node and are testing stable

We anticipate no further service disruptions.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services for Stillbaai node restored at the moment.

Engineers are monitoring for stability.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Technical team has arrived on site to start investigating the power issue on the node.

We apologise for the delays in restoring services.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Municipal team will be attending to the power issue in the Stillbaai area.

We apologise for the delays in restoring services. No current ETA confirmed yet.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Teams continue to work on restoring standby power due to ongoing power issues along Garden Route and are experiencing difficulties with getting the kit operational. We are actively engaging the partner provider for service restoration

We apologize for the delays in restoring services.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Teams continue to work on restoring standby power due to ongoing power issues along Garden Route and are experiencing difficulties with getting the kit operational.

We apologise for the delays in restoring services.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Teams continue to work on restoring standby power due to ongoing power issues along Garden Route and are experiencing difficulties with getting the kit operational.

We apologise for the delays in restoring services.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Teams are currently onsite and efforts remain ongoing into resolving issues with power delivery

We apologise for the delays in restoring services.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Our partner provider's technical team continue to work on resolving the power issues affecting the backhaul to the Octotel node.

We apologise for the delays in restoring services.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing an issue affecting services at the Stilbaai aggregation node.

Our partner provider has indicated possible power issues impacting the Stilbaai Node.

Due to unforeseen weather conditions and inaccessible roads, our partner provider has deferred the team to attend to the fault until tomorrow.

We continue to engage with our partner provider to expedite the resolution, as soon as weather conditions allows. We will provide further progress updates towards the resolution of the fault.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have completed the fibre repair works. Please have those customers still offline reboot their ont and routers and retest the connection.

Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

ETR for complete full Restoration is ± 1hour

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete full Restoration is ± 1hour

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete full Restoration is ± 2 hours.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete full Restoration is ± 3 hours.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the repairs to restore connectivity to those affected customers.

ETR for complete full Restoration is ± 4 hours.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure.

Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

Further updates to follow.

Kind Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing an issue affecting certain customers in the Ruyterwacht, Andriaanse and Clarkes area.

Affected roads are listed below:

• 35th Street

• 40th Avenue

• Adriaanse Avenue

• Alard Road

• Alma Road

• Baris Way

• Barlinka Place

• Bluegum Road

• Clarke Avenue

• Clarke’s Place

• Dale Close

• Dale Road

• Devi Road

• Echo Road

• Flack Road

• Glen Road

• Greenwood Street

• Hermitage Street

• Holloway Road

• Howe Close

• Jan Smuts Road

• Justin Road

• Kerner Road

• Liederman Road

• Mark Street

• Meadow Close

• Melton Road

• Mozart Way

• Nathan Place

• Oakdale Road

• Old Stellenbosch Road

• Park Close

• Richard Allen Street

• Saint Bedes Way

• Saint Clair Road

• Saint Dominic Street

• Strauss Close

• Straus Close

• St Clair Road

• St Dominic Street

• Thomas Road

• Weldra Road

Technicians are currently investigating.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800.

Dear ISP Partner,

Octotel engineers have completed the fibre repair works. Please have those customers still offline reboot their ont and routers and retest the connection.

Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

Certain customer connections have been restored.

ETR for complete restoration: ± 1 hours

Further updates to follow as our team makes progress.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

Certain customer connections have been restored.

ETR for complete restoration: ± 2 hours

Further updates to follow as our team makes progress.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

Certain customer connections have been restored.

ETR for complete restoration: ± 4 hours

Further updates to follow as our team makes progress.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete full Restoration is ± 6 hours.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed,

We'll provide an estimated ETR for the full restoration process.

Further updates to follow.

Kind Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing an issue affecting certain customers in the Strand , Lwandle area.

Affected roads are listed below:

9th Street

10th Street

11th Street

12th Street

12th Avenue

Broadlands Road

Chilwan Crescent

Clarkson Street

Eleventh Street

Kaya Street

Khanyiso Road

Krele Road

Krele Street

Kulungile Street

Kuth Street

Kuthu Road

Kwezi Street

Linda Street

Malunga Road

Malunga Street

Masakhane Road

Mbambiso Street

Mbandezelo Road

Mbekweni Street

Ngoxolo Street

Nobuhle Way

Nobuhle Street

Nomampondo Road

Nomampondo Street

Nonqubela Street

Noxolo Street

Osmond Street

Phaliso Road

Phaliso Street

Prima Drive

Racaza Road

Rala Rala Road

Smanga Piet Hekana

Thukumbela Road

Vulindlela Street

Vukayi Street

Technicians are currently investigating.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have completed the fibre repair works. Please have those customers still offline reboot their ONT's and routers and retest the connection.

Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

ETR for complete restoration: +-2 hours

Further updates to follow as our team makes progress.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those remaining affected customers.

ETR for complete restoration: +-4 Hours

Further updates to follow as our team makes progress.

Kind Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

Further updates to follow.

Kind Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing an issue affecting certain customers in the George area.

Affected roads are listed below:

Tabata Street

35th Street

23rd Street

24th Street

20th Street

21st Street

26th Street

22nd Street

Bob Street

Mfayana Street

Ngwemesha St

Johannes St

Petrus Street

Spetose Street

Piterson Street

34th Street

36th Street

17th Street

19th Street

Sampies St

Dick Street

18th Street

Nelson Mandela Blvd,

14th Street

13th Street

16th Street,

Liwani Street

33rd Street

Bomvana St

Magqazana St

Magqazama Street

Nkohla St

Khululeka Street

12th Street

Mngoma Street

Gongo St

Qhawa St

Krogh Street,

37th Street

38th Street

32nd Street

29th Street

31st Street

Gqeba Street

Mbewu Street

Mtana Close

Technicians are currently investigating.
Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner.

Octotel engineers have completed the fibre repairs works.

Please have those customers still offline reboot their ONT and routers and retest the connection. 

Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner.

Our infrastructure was damaged due to vandalism on one of our manholes in the area.

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

Certain customer connections have been restored.

ETR for complete restoration: ± 1 hours.

Further updates to follow as our team makes progress.  

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner.

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ± 2 Hours

Further updates to follow as our team makes progress.  

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing an issue affecting certain customers in the Plettenberg area.

Affected roads are listed below:

Aandblom Street

Airport Road

Blackwood

Blackwood Street

Bobbejaan Avenue

Bobbejaan Laan

Buitenkant Street

Charlotte Ross Street

Church Street

Du Plessis Street

Dupless Street

Du Toit Street

Elandsdrift

Elandsdrift Way

Elandsrifweg Street

Eureka Street

Eurika Street

Eurika Road

Fourie Street

Frederick Street

Galjoen Street

Geelbek Street

Gericke Street

Gerieka Street

Harmony Street

Harker Street

Johnson Street

Kerk Street

Kerkstraat

Kershout Crescent

Kershout Singel

Kershoutsingel Street

Kiewiet Avenue

Kiewiet Street

Kolstert Street

Krans Street

Krantz

Krontz Street

Lang Street

Long Street

Louis Street

Marais Street

Mbeki Street

Monument Street

Monument Straat

Omdraai Lane

Oliphant Street

Ossewa Avenue

Ossewa Laan

Ossewa Street

Protea Avenue

Protea Lane

Protea Laan

Protea Street

Robberg Road

Robberg Road Extension

Spreeu Street

Steenbras Avenue

Stockenstrom Street

Stockenstroom Street

Ted Brown Crescent

Trekkers Road

Trekker Street

Tussen-in Street

Van Rooyen Street

Van Rooyen Straat

Vyges Street

Water Laan

Technicians are currently investigating.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner.

Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection. 

Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner.

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

ETR for complete restoration: ± 2 hours.

Further updates to follow as our team makes progress.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the repairs to restore connectivity to those affected customers.

ETR for complete restoration: ± 3 hours.

Further updates to follow as our team makes progress.

Kind Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner.

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

Further updates to follow.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing an issue affecting certain customers in the George area.

Affected roads are listed below:

Bushwa / Ngcakani Street

Cantley Street

Dingiswayo Street

Enkululekweni Street

Ibhadi Street

Ihobe Close

Impepho Street

Inkwali Street

Inkwenkwezi Close

Inkwenkwezi Street

Junetha Bokwe

Kuyasa Close

Langeni Close

Lonwabo Street

Lusaka Street

Luxolo Road

Luxolo Street

Masiphakame Close

Masivuselele Close

Mavukwana Street

Mbafala Street

Mbhafala Street

Mkuma Street

Mnikelo Street

Mpumalanga Close

Mpumalanga Street

Ncamanza Street

Ndlulamthi Close

Ndlulamthi Street

Ngcakani Road

Ngcakani Street

Ngcakani Rd

Ntambanane Close

Ntambanane Street

Sandile Norhawana Street

Sikhosana Street

Silindile Close

Sinethemba Street

Sofasilahlane Street

Tyhaliti Close

Vukanikusile Close

Vukuhambe Close

Vukuhambe Street

Vukusebenze Close

Vukusebenze Street

Vulindlela Road

Vulindlela Street

Technicians are currently investigating.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection. 

Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ± 4 Hours

Further updates to follow as our team makes progress.  

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the repairs to restore connectivity to those affected customers.

ETR for complete restoration: to be confirmed.

Further updates to follow as our team makes progress.

Kind Regards

Octotel NOC
Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner.

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

Further updates to follow.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing an issue affecting certain customers in the Kraaifontein, Cape Gate area.

Affected roads are listed below:

Vredenhof Crescent

Denne Street

5th Avenue

6th Avenue

7th Avenue

8th Avenue

9th Avenue

10th Avenue

11th Avenue

12th Avenue

Van Der Bijl Street

Technicians are currently investigating.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800