Octotel Services - Notice history

All systems operational

Operational

Cape Town Central - Operational

Southern Suburbs - Operational

Northern Suburbs - Operational

Atlantic Seaboard - Operational

West Coast - Operational

Cape Winelands - Operational

Helderberg - Operational

Overberg - Operational

Garden Route - Operational

Gauteng - Operational

ISP Portal - Operational

Octotel website - https://www.octotel.co.za/ - Operational

Octotel Telephony System - Operational

Notice history

View current status

Nov 2026

NOV19
Scheduled Software Maintenance : Bree Street, Green Point, Lakeside, Vredehoek | 19 November 2026
Planned2:00 AM – 2:00 AMUTC

  • Dear ISP Partner,

    Octotel Engineers will be performing routine software maintenance on certain XLTs at the Bree Street, Green Point, Lakeside, and Vredehoek aggregations

    Maintenance window:
    Planned Start Date/Time: 19/11/2026 04:00 SAST
    Planned End Date/Time: 19/11/2026 06:00 SAST

    AFFECTED NODES:
    - Bree Street; XLT1

    - Green Point; XLT1

    - Lakeside; XLT1

    - Vredehoek; XLT1 & XLT2

    Impact:

    Certain customers connecting via XLTs can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on email at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer

    November 13, 2026 at 12:32 PMUTC
NOV18
Octotel Planned Maintnenance : Greenpoint Node | 18 November 2026
Planned2:00 AM – 2:00 AMUTC

  • Dear ISP Partner,

    Octotel Engineers will be performing routine on Greenpoint node.

    Maintenance window:
    Planned Start Date/Time: 18/11/2026 04:00 SAST
    Planned End Date/Time: 18/11/2026 05:00 SAST

    AFFECTED NODES: Greenpoint Node

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on email at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer

    November 10, 2026 at 11:28 AMUTC
NOV17
Octotel Network Notice | Conformance Route Maintenance | Kleinbrak Node | 18 November 2026
Planned10:00 PM – 10:00 PMUTC

  • Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Kleinbrak Node.

    Please see maintenance information below:

    Planned Start Date/Time: 18/11/2026 00:00 AM SAST

    Planned End Date/Time: 18/11/2026 05:00 AM SAST

    Affected areas:
    Fraaiuitsig

    Reebok

    Klein Brak River

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us via email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer

    November 13, 2026 at 2:04 PMUTC
NOV16
Octotel Network Notice | Route Maintenance | East CBD Node | 17 November 2026
Planned10:00 PM – 10:00 PMUTC

  • Dear ISP Partner,

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the East CBD Node.

    Please see maintenance information below:

    Planned Start Date/Time: 17/11/2026 12:00 AM SAST

    Planned End Date/Time: 17/11/2026 05:00 AM SAST

    Affected areas :

    Cape Town City Centre (CBD)

    District Six

    Gardens

    Salt River

    Vredehoek

    Woodstock

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection. If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us via email at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer

    November 13, 2026 at 2:07 PMUTC
NOV14
Emergency Hardware Maintenance : Blouberg | 16 November 2026
CompletedMaintenance1 hour
  • CompletedNovember 14, 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progressNovember 14, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedNovember 13, 2026 at 5:16 AMUTC

    Dear ISP Partner,

    Octotel Engineers will be emergency pro-active hardware maintenance on Blouberg Aggregation node affecting Northridge Estate

    Maintenance window:
    Planned Start Date/Time: 16/11/2026 05:00 SAST
    Planned End Date/Time: 16/11/2026 06:00 SAST

    AFFECTED NODES: Blouberg; Northridge

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on email at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer

Oct 2026

OCT29
Octotel Network Notice | Planned Maintenance | Melkbos, Mutual Heights and Plettenberg Bay Node | 29 October 2026
CompletedMaintenance1 hour
  • CompletedOctober 29, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 29, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 22, 2026 at 12:51 PMUTC

    Dear ISP Partner,

    Octotel Engineers will be performing pro-active maintenance on Melkbos, Mutual Heights and Plettenberg Bay Node.

    Maintenance window:
    Planned Start Date/Time: 29/10/2026 04:00 SAST
    Planned End Date/Time: 29/10/2026 05:00 SAST

    AFFECTED NODES: Melkbos, Mutual Heights and Plettenberg Bay Node

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on email at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer

OCT27
Octotel Network Notice | Emergency Route Maintenance | East CBD Node | 28 October 2026
CompletedMaintenance5 hours
  • CompletedOctober 28, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 27, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • PlannedOctober 26, 2026 at 7:14 AMUTC

    Dear ISP Partner,

    Octotel technicians will be conducting emergency scheduled maintenance on our infrastructure which will affect the East CBD Node.

    Please see maintenance information below:

    Planned Start Date/Time: 28/10/2026 12:00 AM SAST

    Planned End Date/Time: 28/10/2026 05:00 AM SAST

    Affected areas :

    Bo-Kaap

    Cape Town CBD

    De Waterkant

    District Six

    Foreshore

    Observatory

    Salt River

    Woodstock

    Zonnebloem

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection. If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us via email at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer

OCT27
Octotel Network Notice | Conformance Route Maintenance | George Node | 28 October 2026
CompletedMaintenance5 hours
  • CompletedOctober 28, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 27, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • PlannedOctober 26, 2026 at 7:23 AMUTC

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the George Node.

    Please see maintenance information below:

    Planned Start Date/Time: 28/10/2026 00:00 AM SAST

    Planned End Date/Time: 28/10/2026 05:00 AM SAST

    Affected areas:
    Le Grande Estate
    George Central

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us via email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer

OCT27
Octotel Network Notice | Conformance Route Maintenance | Grabouw Node | 28 October 2026
CompletedMaintenance5 hours
  • CompletedOctober 28, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 27, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • PlannedOctober 26, 2026 at 7:26 AMUTC

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Grabouw Node.

    Please see maintenance information below:

    Planned Start Date/Time: 28/10/2026 00:00 AM SAST

    Planned End Date/Time: 28/10/2026 05:00 AM SAST

    Affected areas:
    Grabouw

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us via email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer

OCT27
Emergency Backhaul Maintenance : Rondebosch Node | 27 October 2026
CompletedMaintenance2 hours
  • CompletedOctober 27, 2026 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 27, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 24, 2026 at 8:43 AMUTC

    Dear ISP Partner,

    Octotel Engineers will be performing emergency maintenance on the Rondebosch node.

    Maintenance window:
    Planned Start Date/Time: 27/10/2026 04:00 SAST
    Planned End Date/Time: 27/10/2026 06:00 SAST

    AFFECTED [NODES]: Rondebosch

    Engineers will be refactoring equipment to enhance security & improve the resilience of our services.

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on email at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer

Sep 2026

SEP29
Octotel Network Notice | Conformance Route Maintenance | Cape Gate Node | 30 September 2026
CompletedMaintenance5 hours
  • CompletedSeptember 30, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 29, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 25, 2026 at 1:48 PMUTC

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Cape Gate Node.

    Please see maintenance information below:

    Planned Start Date/Time: 30/09/2026 00:00 AM SAST

    Planned End Date/Time: 30/09/2026 05:00 AM SAST

    Affected areas:
    Belmont Park
    Eikendal
    Kraaifontein
    Kraaifontein Industria
    Kleinbegin
    Peerless Park East
    Langeberg Ridge
    Brackenfell Industrial
    Okavango Park
    Sonstraal Heights
    Windsor Park

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us via email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za


    Octotel-Footer

SEP29
Octotel Network Notice | Conformance Route Maintenance | George Node | 30 September 2026
CompletedMaintenance5 hours
  • CompletedSeptember 30, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 29, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 25, 2026 at 1:50 PMUTC

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the George Node.

    Please see maintenance information below:

    Planned Start Date/Time: 30/09/2026 00:00 AM SAST

    Planned End Date/Time: 30/09/2026 05:00 AM SAST

    Affected areas:
    Thembalethu

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us via email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za




    Octotel-Footer

SEP29
Octotel Network Notice | Conformance Maintenance | Rondebosch Node | 30 September 2026
CompletedMaintenance5 hours
  • CompletedSeptember 30, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 29, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 25, 2026 at 1:54 PMUTC

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Rondebosch Node.

    Please see maintenance information below:

    Planned Start Date/Time: 30/09/2026 00:00 AM SAST

    Planned End Date/Time: 30/09/2026 05:00 AM SAST

    Affected areas:
    Newlands
    Claremont
    Constantia
    Harfield Village
    Kenilworth
    Rondebosch
    Rondebosch East
    Wynberg

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us via email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za


    Octotel-Footer

Octotel Network Notice | Service Disruption: Cape Gate | 29 September 2026
ResolvedPartial outage6 hours 21 minutes
  • ResolvedUTC

    Dear ISP Partner.

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection. 

    Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

  • UpdateUTC

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-3 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • UpdateUTC

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-4 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • UpdateUTC

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: 5 Hours.

    Further updates to follow as our team makes progress.

    Kind Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • IdentifiedUTC

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • UpdateUTC

    Dear ISP Partner,


    We are observing an issue affecting certain customers on our Cape Gate node.


    Roads Affected:

    Adrienne Street

    Aloha Close

    Ascot Street

    Aucuba Street

    Canal Close

    Conroy Street

    Coucal Street

    Crombec Street

    Dan King Road

    Daphne Crescent

    Erani Close

    Figaro Crescent

    Fiskaal Close

    Flamingo Crescent

    Florican Drive

    Forest Drive

    Hantamberg Road

    Hermon Crescent

    Hill Close

    Horak Street

    Justicia Crescent

    Kipling Street

    Kwikstert Close

    Lake Close

    Langverwacht Road

    Lapwing Crescent

    Lasea Street

    Loarti Road

    Lonngren Road

    Maleo Road

    Matroosberg Crescent

    Maui Road

    Megan Street

    Monique Crescent

    Mosselbank Road

    Mountain Crescent

    Murrelet Street

    Nepeta Street

    Nero Close

    Nightjar Street

    Ochna Street

    Petrel Road

    Phoenix Crescent

    Piculet Crescent

    Puteoli Street

    Rondeberg Crescent

    Sarel Van Deventer Road

    Sidon Close

    Sterkspruit Street

    Tafelberg Road

    Tapaculo Street

    Tishbe Close

    Tinamou Street

    Trumpeter Road

    Trogon Street

    Van der Merwe Street

    Visser Street

    Vorster Street

    Wailea Road

    Waikiki Road

    Wapnick Street

    Engineers are investigating.


    Kindly await further updates.


    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • InvestigatingUTC

    Dear ISP Partner,

    We are observing an issue affecting certain customers on our Cape Gate node.

    Engineers are investigating.

    Kindly await further updates.

    Regards.

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption: Strand | 29 September 2026
ResolvedPartial outage9 hours 56 minutes
  • ResolvedUTC

    Dear ISP Partner.

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

  • UpdateUTC

    Dear ISP Partner,


    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.


    ETR for complete restoration: +-3 hours


    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • UpdateUTC

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-4 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • UpdateUTC

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-5 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • UpdateUTC

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-6 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • UpdateUTC

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: 7 Hours.

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800




  • UpdateUTC

    Dear ISP Partner,

    Octotel's engineers are currently on-site, still assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • IdentifiedUTC

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • UpdateUTC

    Dear ISP Partner,

    We are observing an issue affecting certain customers on our Strand node.

    Areas affected:

    Gustrow

    Southfork

    Gordon's bay Central

    Lwandle

    Onverwacht

    Rusthof

    Broadlands

    Temperance Town

    Mansfield

    Anchorage Park

    Winslow

    Pine Acres

    Sercor Park

    Engineers are investigating.


    Kindly await further updates.


    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • InvestigatingUTC

    Dear ISP Partner,

    We are observing an issue affecting certain customers on our Strand node.

    Engineers are investigating.

    Kindly await further updates.

    Regards.

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

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