Octotel Services - Notice history

System Under Maintenance

Under maintenance

Cape Town Central - Under maintenance

Southern Suburbs - Under maintenance

Northern Suburbs - Operational

Atlantic Seaboard - Under maintenance

West Coast - Under maintenance

Cape Winelands - Operational

Helderberg - Operational

Overberg - Operational

Garden Route - Operational

Gauteng - Operational

ISP Portal - Operational

Octotel website - https://www.octotel.co.za/ - Operational

Octotel Telephony System - Operational

Notice history

Jul 2025

Scheduled Backhaul Maintenance: Sea Point, Greenpoint, Vredehoek, Ruyterwacht, Blouberg, Melkbos, Kensington, East CBD, Bree | 08 July 2025
Scheduled for July 08, 2025 at 1:00 AM – 3:00 AM about 2 hours
  • In progress
    July 08, 2025 at 1:00 AM
    In progress
    July 08, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    July 08, 2025 at 1:00 AM
    Planned
    July 08, 2025 at 1:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing backhaul maintenance affecting customers on the following nodes: Sea Point, Greenpoint, Vredehoek, Ruyterwacht, Blouberg, Melkbos, Kensington, East CBD, Bree.

    Maintenance window:
    Planned Start Date/Time: 08/07/2025 03:00 SAST
    Planned End Date/Time: 08/07/2025 05:00 SAST

    AFFECTED NODES:

    • Sea Point

    • Greenpoint

    • Vredehoek

    • Ruyterwacht

    • Blouberg

    • Melkbos

    • Kensington

    • East CBD

    • Bree

    Impact:
    Customers can expect up to 15 minutes of downtime on each node during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Scheduled Network Maintenance: Gugulethu | 03 July 2025
  • Completed
    July 03, 2025 at 3:00 AM
    Completed
    July 03, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    July 03, 2025 at 2:00 AM
    In progress
    July 03, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    July 03, 2025 at 2:00 AM
    Planned
    July 03, 2025 at 2:00 AM

    Dear ISP Partner,


    Octotel Engineers will be performing scheduled network maintenance on the Gugulethu node to improve the resilience of the network.

    Maintenance window:
    Planned Start Date/Time: 03/07/2025 04:00 SAST
    Planned End Date/Time: 03/07/2025 05:00 SAST

    AFFECTED NODES:

    • Gugulethu

    Impact:
    Customers can expect intermittent to no connectivity during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer

Jun 2025

Service Disruption : Grabouw | 28 June 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Grabouw have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Grabouw node restored at the moment.

    Engineers continue to monitor for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing services for Grabouw have gone down again. Technicians are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Grabouw Aggregation node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Grabouw aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Hardware Maintenance : Sea Point Node | 26 June 2025
  • Completed
    June 26, 2025 at 3:00 AM
    Completed
    June 26, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    June 26, 2025 at 2:00 AM
    In progress
    June 26, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    June 26, 2025 at 2:00 AM
    Planned
    June 26, 2025 at 2:00 AM

    Dear ISP Partner,

     

    Octotel engineers will be conducting hardware maintenance on the Sea Point Node.

    Maintenance window:
    Planned Start Date/Time: 26/06/2025 04:00 SAST
    Planned End Date/Time: 26/06/2025 05:00 SAST

     

    AFFECTED NODES: Sea Point 

    Impact: Customers can expect intermittent to no connectivity during the maintenance window.

     

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Octotel Network Notice | Route Maintenance | Eagle Canyon Node | 25 June 2025
  • Completed
    June 25, 2025 at 3:00 AM
    Completed
    June 25, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    June 24, 2025 at 10:00 PM
    In progress
    June 24, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    June 24, 2025 at 10:00 PM
    Planned
    June 24, 2025 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled remedial maintenance on our infrastructure which will affect the Eagle Canyon Node

    Please see maintenance information below:

    Planned Start Date/Time: 25/06/2025 00:00 AM SAST

    Planned End Date/Time: 25/06/2025 05:00 AM SAST

    Affected areas : Honeydew, Randburg, Roodepoort

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection

    Affected roads are listed below:

    Augusta Blvd

    Bay Hill Avenue

    Bellucia

    Birkdale Crescent

    Blueberry Street

    Canyon Golf Estate

    Canyon View

    Canyon Villas Eagle

    Colonial Dr

    Cypress and Bayhill

    Doral Pl

    Eagle Canyon Boulevard

    Eagle Creek Drive

    Eagle Trace Landing

    Fair View Lane

    Fairfield Ln

    Forrest Oaks Ave

    Hill Crescent

    Kasbah Canyon

    Kasbah Ridge Eagle

    Lake Nona Crescent

    Monarch Ln

    Muirfield Dr

    Nicks Pl

    Oakland Hill Cres

    Pebble Beach Dr

    Pebble Beach North

    Pebble Beach South

    Riveria Lane

    Sawgrass Ln

    Seve's Pl

    Spyglass Blvd

    Torrey Pines Avenue

    Turnberry Crescent

    Warwick Cres

    Whispering Straights Rd

    woods crescent

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Octotel Network Notice | Service Disruption Update: Athlone| 23 June 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-3 Hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: to be confirmed.

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Athlone, Manenberg area.

    Affected roads are listed below:

    Tees Road

    TUGELA STREET

    Tagus Cl

    VISTULA ROAD

    Magalies Road

    Tiber Street

    Technicians are currently investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800 are currently investigating this incident.

Octotel Network Notice | Service Disruption Update: Atlantis | 20 June 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Kind Regards,

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring
    Dear ISP Partner, Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. ETR for complete restoration: ± 3 Hours Further updates to follow as our team makes progress. Regards, Octotel NOC Octotel: Open Access Fibre Networks [www.octotel.co.za](http://www.octotel.co.za) | 0874700800
  • Identified
    Identified

    Dear ISP Partner,

    Octotel Engineers have located the point of the break and have commenced with the fibre repairs to restore connectivity to the affected customers. ETR to be confirmed

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Dear ISP Partner,

    Octotel engineers are currently onsite and have identified damage to our infrastructure. However, due to the area being volatile and unsafe for our teams to operate in, repair work has been deferred to tomorrow morning.

    We will provide further updates regarding the estimated time of restoration once work resumes.

    Thank you for your continued patience and understanding during this process.

    Further updates will follow in the morning.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in Atlantis.

    Affected roads are listed below:

    • Lisboa Street

    • Matheran Street

    • Mauritius Street

    • Middelburg Street

    • Livanos Place

    • Lusitania Close

    • Kent Crescent

    • Middenrak Crescent

    Technicians are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in Atlantis.

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

May 2025

Service Disruption | Grabouw | 29 May 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Grabouw have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Grabouw Aggregation Node restored at the moment.

    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Grabouw aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Notice | VOIP Services | 27 May 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for VOIP services have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing services for VoIP Services have restored.

    Engineers are monitoring for stability.

    Regards,

    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear Octotel Customer,

    Engineers continue to work with our upstream voice termination partner to resolve the issue affecting VoIP telephony services.

    Customers may still intermittently experience call failures.

    Further updates to follow

    Regards,

    Octotel NOC

  • Update
    Update

    Dear ISP Partner,

    Our upstream provider continues to investigate the issue affecting VOIP services.

    No ETR is available as yet.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear Octotel Customer,

    We have escalated this off to our Upstream provider for further investigations.

    No ETR available as of yet

    Kindly await further updates.

    Regards,

    Octotel NOC

Octotel Network Notice | Service Disruption Update: Gugulethu| 26 May 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: +-3Hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-5 Hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We would like to inform you that, due to the current high-risk conditions in the area, our engineering team has made the decision to postpone fibre repair activities to ensure the safety of all personnel.

    Repairs are now scheduled to resume tomorrow morning at 8:30 AM. We understand the importance of timely service restoration and appreciate your patience and understanding as we prioritise the safety of our team while working to resolve the issue as quickly as possible.

    Octotel appreciate your understanding and will keep you updated on any further developments.

    Kind regards

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update
    Dear ISP Partner, Due to safety concerns in the area, our Community Liaison Officer (CLO) has made the decision to postpone the fibre repair work. The repairs are now scheduled to resume tomorrow morning at 8:30 AM. We appreciate your understanding and will keep you updated on any further developments. Regards, Octotel NOC Octotel: Open Access Fibre Networks [www.octotel.co.za](http://www.octotel.co.za) | 0874700800
  • Update
    Update

    Dear ISP Partner,

    Octotel Engineers have located the point of the break and have commenced with the fibre repairs to restore connectivity to the affected customers. ETR for complete restoration +-5 Hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an ETR for the full restoration process.

    Further updates to follow.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Gugulethu area.

    Affected roads are listed below:

    Nokwanda Cl

    1ST AVENUE

    Mgoqi Close

    NONTULO STREET

    SIKHINKILI CLOSE

    NDABANINZI AVENUE

    MAKHOLWA CRESCENT

    Siviwe Close

    Manyano Ave

    SAKELA CLOSE

    Yanta Avenue

    EMDENI ROAD

    Memani Avenue

    Kani Cl,

    LUTHANGO CRESCENT

    EMPUMELELWENI STREET

    ELLIOT WAKA CLOSE,

    DYWILISI CLOSE

    Ntongana Cres

    SANTOS STREET

    Ndlela Cl

    Tom Street

    DYAKALA CRESCENT

    Paul Andrew Cl

    Ntlakohlaza Close

    Daniel Avenue

    Luthango Cres

    Siviwe Close

    Ndiki street

    Abonwabisi Road

    KOORNHOF STREET

    BONGANI CLOSE

    SANTOS AVENUE

    Dywiusi Close

    Ndumiseni close

    Kukhanya St

    Manyano Ave

    MZOMTSHA CLOSE

    Ntlakohlaza Close

    DAVIDS ROAD

    NOMTHANDAZO PETER STREET

    TERMINUS ROAD

    Octotel Engineers are enroute to site to investigate.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in Gugulethu.

    Engineers are investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption Update: George| 26 May 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel Engineers have located the point of the break and have commenced with the fibre repairs to restore connectivity to the affected customers. ETR for complete restoration +-4 Hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update
    Dear ISP Partner, We are observing an issue affecting certain customers in the George area. Affected roads are listed below: JAKARANDA STREET SKOOL STREET Fern Street AKASIA STREET Amaryllis Street Rose St Cycad Street Plantation Street Hyacinth Street Hibiscus St, Gloxinia Street Erica Street Arum Street EPENETA JANTJIES STREET MEYER STREET DAHLIA STREET Chrysanthemum Street PROTEA ROAD Mission Street East Street Heather Rd Kloof Street Birch Street BEGONIA STREET MUISVOËL STREET Jasmin street Beukes Street Link Road Church Street EAST STREET Fountain Street Octotel Engineers are enroute to site to investigate. Kindly await further updates. Regards, Octotel NOC Octotel: Open Access Fibre Networks [www.octotel.co.za](http://www.octotel.co.za) | 0874700800
  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in George.

    Engineers are investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption Update : Athlone | 25 May 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel Technicians have located the point of the break and have commenced with the fibre repairs to restore connectivity to the affected customers. ETR for complete restoration: ±3 Hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    We are observing an issue affecting certain customers in Athlone.

    Affected roads are listed below:

    • 1st Avenue

    • 2nd Avenue

    • Wabash Road

    • Wye Road

    • Zwartkops Road

    • Vygekraal Road

    • Manenberg Avenue

    • Zak Street

    • Vistula Road

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers on the Athlone node. Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

May 2025 to Jul 2025

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