Octotel Services - Notice history

Dear ISP Partner,

We are observing services for Grabouw have restored and are testing stable.

We anticipate no further service disruptions.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services for Grabouw has restored.

Engineers are monitoring for stability.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Partner provider technicians are currently at the point of failure working on cable repairs.

No ETR available currently.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Technicians continue to work on cable repairs.

No ETR is available as yet.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Technicians have localized the point of failure and currently preparing for cable repairs.

No ETR is available as yet.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Technicians have identified an additional fault and are currently localising. Teams are also currently investigating other options to restore services.

No ETR is available as yet.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Services have not restored following initial investigation. Teams are currently re-investigating.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Technicians are anticipated to have arrived at site to investigate the point of failure.

No ETR is available as yet.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Partner provider technicians have identified a potential fault and are currently en route to the point of failure for further investigation.

No ETA currently available.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Partner provider technicians continue to investigate at site.

Currently no ETR available.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Our Partner Providers Technicians continue to conduct testing on site.

No ETR is available as yet

Kindly await further updates

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Technicians are currently testing at site.

No ETR is available as yet

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Technicians are anticipated to have arrived at site to conduct further testing.

No ETR is available as yet

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Technicians remain en route to remote site to conduct further investigations

ETA ~08:00. No ETR is available as yet.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Partner provider engineers are observing a link failure and have dispatched technicians to investigate further.

Currently no ETA is available.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services for Grabouw have restored and are testing stable.

We anticipate no further service disruptions.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services for Grabouw Node has restored.

Engineers are monitoring for stability.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Partner provider technicians are currently splicing to restore services.

No ETR is available as present.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Partner provider technicians continue to work on repairs.

The next update will be shared by 11pm.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Partner provider technicians have identified a fibre break and currently preparing to float new cable.

Currently no ETA is available

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services for Struisbaai have restored and are testing stable.

We anticipate no further service disruptions.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services for Struisbaai Node has restored.

Engineers are monitoring for stability.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Our partner provider have identified a potential issue,

technicians have been dispatched to investigate the fault further.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are working closely with our partner provider engineers to investigate the issue affecting struisbaai.

Currently no ETR is available.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Our Partner Providers Engineers continue to investigate the issue affecting services in Struisbaai.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

ETR for complete restoration: +- 1 hour

Further updates to follow as our team makes progress.

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ±3hrs

Further updates to follow as our team makes progress.

Kind Regards,

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing an issue affecting services in Grabouw

Affected Roads below:

Adam Street

Basil Street

Bay Road

Bay Way

Bos Street

Caraway Street

Caraway Street East

Caraway Street West

Dill Street

Eve Street

Golden Delicious Street

Granny Smith Road

Granny Smith Street

Granny Smith West Street

Handskop Road

Handskop Way

Krom Street

Loop Street

Mint Close

Mint Crescent

Mint Street

Mint Way

Nutmeg Street

Ou Kaapse Road

Ou Kaapse Way

Park Street

Pine Street

Rosemary Street

Sage Street

Savory Street

Short Street

Starking Avenue

Steenbras Street

Thyme Street

Vansteer Road

Voorbrand Road

Voorbrand Way

Voorbhandweg

Wemmershoek Road

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

ETR for complete restoration: +- 1 hour

Further updates to follow as our team makes progress.

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ±4hrs

Further updates to follow as our team makes progress.

Kind Regards,

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

The incident has been resolved, and we are observing that services remain stable.

We do not anticipate any further service disruption.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 087 470 0800

Dear ISP Partner,

We are observing that the primary path has been restored.

Our engineers will continue to monitor the link closely to ensure ongoing stability.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 087 470 0800

Dear ISP Partner,

Technicians have identified a fibre break on the primary path. Technicians are currently preparing to float new cable to complete permanent repairs.

Currently no ETR available.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 087 470 0800

Dear ISP Partner,

Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have restored most of the affected customer links. Teams have deferred the restoration of the last few links to tomorrow morning.

Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored. Due to further damage found in the process of repair, the etr has been extended.

ETR for complete restoration: ±3 hours

Further updates to follow as our team makes progress.

Kind Regards,

Octotel Noc

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

ETR for complete restoration: ±3 hours

Further updates to follow as our team makes progress.

Kind Regards,

Octotel Noc

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ±5hrs

Further updates to follow as our team makes progress.

Kind Regards,

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner.

We are observing an issue affecting certain customers in George.

Affected roads are listed below:

Apollo Street

Bakmakierie Street

Dikkop Street

Fern Street

Kanfer Street

Koestertjie Close

Kremetart Slot

Loerie Crescent

Maroela Close

Marigold Street

Mission Street

North Street

Pansy Close

Pikkewyn Crescent

Plantation Street

Primrose Street

Protea Road

Ranonkel Close

Rissie Close

Roosmaryn Close

Rosedale Main Road

Sewejaartjie Close

Soetdoring Close

Suikerbekkie Close

Valk Crescent

Valksingel

Voelnesvaring Drive

Technicians are on site investigating further.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800