Octotel Services - Octotel Network Notice Update | Service Disruption | Cape Gate Node | 03 January 2024 – Incident details

Dear Valued Customer,

Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ont and routers and retest the connection.

Octotel sincerely apologises for the inconvenience caused and appreciate your patience during the repair process.

Kind Regards,
Octotel Noc

Dear Valued Customer,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those still affected by the break. Additional damage has been identified on our fibre infrastructure and is currently being worked on to restore the remaining 77 customer links affected. Certain customer connections has been restored.

ETR for complete restoration: to be confirmed.

Further updates to follow as our team makes progress.

Kind Regards

Octotel Noc

Dear Valued Customer,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections has been restored.

ETR for complete restoration: +-1 hour

Further updates to follow as our team makes progress.

Kind Regards

Octotel Noc

Dear Valued Customer,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections has been restored.

ETR for complete restoration: +-2 hours

Further updates to follow as our team makes progress.

Kind Regards

Octotel Noc

Dear Valued Customer,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: +-4 hours

Further updates to follow as our team makes progress.  

Kind Regards

Octotel Noc

Dear Valued Customer,

Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

ETR for complete restoration: to be confirmed.

Further updates to follow as our team makes progress.

Kind Regards

Octotel Noc

Dear Valued Customer,

Octotel engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

Kindly await further updates

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800