Octotel Network Notice - OCTOTEL TELEPHONE SYSTEM OFFLINE - 9th February 2024 - Incident details - Octotel Status Page

Octotel Network Notice - OCTOTEL TELEPHONE SYSTEM OFFLINE - 9th February 2024

Resolved

Degraded performance

Started over 2 years agoFebruary 09, 2024Lasted about 2 hoursFebruary 09, 20247:529:47 AMUTC

Affected

Service Regions

Cape Town Central

Southern Suburbs

Northern Suburbs

Atlantic Seaboard

West Coast

Updates

Resolved
February 09, 2024 at 9:47 AMUTC
Resolved
February 09, 2024 at 9:47 AMUTC
Dear Octotel Customer,
The incoming phone call query to Octotel Contact Centre has been resolved.
Octotel apologises for any inconvenience caused.
Kind Regards,
Octotel Noc
Investigating
February 09, 2024 at 7:52 AMUTC
Investigating
February 09, 2024 at 7:52 AMUTC
Dear Octotel Customer
We are currently experiencing technical difficulties with out telephone phone system impacting incoming calls to and from our Customer Contact Centre.
Our team is actively investigating the issue and working diligently to resolve it as soon as possible.
Kindly utilize our email support platform for any urgent inquiries or support requirements, in the interim. Please direct your messages to support@octotel, and our dedicated team will prioritize your requests and provide assistance promptly.
Kind Regards,
Octotel Noc