Degraded Performance | Strand | 29 January 2026 - Incident details

Updates

Resolved
January 29, 2026 at 2:32 PMUTC
Resolved
January 29, 2026 at 2:32 PMUTC
Dear ISP Partner,
The incident has been resolved, and we are observing that services remain stable.
We do not anticipate any further service disruption.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 087 470 0800
Monitoring
January 29, 2026 at 1:39 PMUTC
Monitoring
January 29, 2026 at 1:39 PMUTC
Dear ISP Partner,
We are observing that the primary path has been restored.
Our engineers will continue to monitor the link closely to ensure ongoing stability.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 087 470 0800
Identified
January 29, 2026 at 12:44 PMUTC
Identified
January 29, 2026 at 12:44 PMUTC
Dear ISP Partner,
Technicians have identified a fibre break on the primary path. Technicians are currently preparing to float new cable to complete permanent repairs.
Currently no ETR available.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 087 470 0800
Investigating
January 29, 2026 at 11:00 AMUTC
Investigating
January 29, 2026 at 11:00 AMUTC
Dear ISP Partner,
We are currently experiencing a primary backhaul route failure affecting services on the Strand aggregation node.
Customer traffic has been rerouted onto a secondary path. While services remain operational, this may result degraded performance until the primary route is fully restored.
Engineers are actively investigating and working to resolve the issue.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 087 470 0800

Octotel Services - Degraded Performance | Strand | 29 January 2026 – Incident details

All systems operational

Degraded Performance | Strand | 29 January 2026