Octotel Services - Status Page

All systems operational

Octotel Network Notice | Route Maintenance | Cape Gate Node | 25th June 2024
Scheduled for June 24, 2024 at 10:00 PM – June 25, 2024 at 3:00 AM about 5 hours
  • Planned
    June 24, 2024 at 10:00 PM
    Planned
    June 24, 2024 at 10:00 PM

    Dear ISP Partner,

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Cape Gate Node

    Please see maintenance information below:

    Planned Start Date/Time: 25/06/2024 00:00am SAST

    Planned End Date/Time: 25/06/2024 05:00am SAST

    Affected areas: Brackenfell

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection

    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Affected roads are listed below:

    Muller Street
    Steytler Street
    Waprick Street
    Hoff Street
    Tiger Road
    Voster Road
    De Tuin
    Conroy Street
    Visser Street
    Horak Street
    Bree Street
    Railway Street
    Van Riebeek Str
    Van der Merwe Str
    Holland Str
    Berman Str
    Durbanville Str

    Roux Str
    Raan Str
    Brackenfell Boulevard
    Belami Street
    Roux Str
    Bosman Str
    Horak Str
    Church Str
    Third Ave
    Voortrekker Rd
    Okovango Junction
    Peerless Park Village
    Central Square
    De Wet Marias Park
    Dwars Str
    Kroning Str

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Backhaul Maintenance : Eagle Canyon | 23 July 2024
Scheduled for July 23, 2024 at 7:00 PM – July 24, 2024 at 5:00 AM about 10 hours
  • Planned
    July 23, 2024 at 7:00 PM
    Planned
    July 23, 2024 at 7:00 PM

    Dear ISP Partner,

    Octotel's partner provider will be performing routine backhaul maintenance on Eagle Canyon node.

    Maintenance window:
    Planned Start Date/Time: 23/07/2024 21:00 SAST
    Planned End Date/Time: 24/07/2024 07:00 SAST

    AFFECTED NODE: Eagle Canyon

    Impact:

    Services will be traversing the backup path. Customers may experience degraded performance whilst on the backup path.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Service Regions

Operational

Cape Town Central - Operational

Southern Suburbs - Operational

Northern Suburbs - Operational

Atlantic Seaboard - Operational

West Coast - Operational

Cape Winelands - Operational

Helderberg - Operational

Overberg - Operational

Garden Route - Operational

Gauteng - Operational

ISP Portal - Operational

Octotel website - https://www.octotel.co.za/ - Operational

Octotel Telephony System - Operational

Recent notices

July 25, 2024

Octotel Network Notice | Backhaul Maintenance : Strand | 25 July 2024
  • Completed
    July 25, 2024 at 4:00 AM
    Completed
    July 25, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    July 25, 2024 at 3:00 AM
    In progress
    July 25, 2024 at 3:00 AM
    Maintenance is now in progress
  • Planned
    July 25, 2024 at 3:00 AM
    Planned
    July 25, 2024 at 3:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing pro-active backhaul maintenance on Strand node.

    Maintenance window:
    Planned Start Date/Time: 25/07/2024 05:00 SAST
    Planned End Date/Time: 25/07/2024 06:00 SAST

    AFFECTED NODE: Strand

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

July 24, 2024

Octotel Network Notice | Route Maintenance | Rondebosch Node | 25th July 2024
  • Completed
    July 25, 2024 at 3:00 AM
    Completed
    July 25, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    July 24, 2024 at 10:00 PM
    In progress
    July 24, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    July 24, 2024 at 10:00 PM
    Planned
    July 24, 2024 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Rondebosch Node

    Please see maintenance information below:

    Planned Start Date/Time: 25/07/2024 00:00 AM SAST

    Planned End Date/Time: 25/07/2024 05:00 AM SAST

    Affected areas : Rondebosch

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection

    Affected roads are listed below:

    Queens Rd

    Gatley Rd

    Duke Road

    Fir Road

    Belmont Road

    Campground Rd

    White Road

    Albion Road

    Pinewood Rd

    Rouwkoop Road

    Myrtle Road

    Grove Road

    Kelvin Road

    Vale Road

    Avoca Road

    Erin Road

    College Road

    Glade Road

    Rouwkoop Avenue

    Boundary Rd

    Hardwick Raod

    Clyde Road

    Mariendahl Rd

    St Andrews Rd

    Roslyn Rd

    Ednam Rd

    Main Rd

    Rosendale Rd

    St Andrews Avenue

    Forest Road

    Teddington Road

    Lulworth Road

    Edison Road

    Derry Road

    Groenveld Road

    Dulwich Road

    Station Road

    Roslyn Road

    St Pauls Road

    Haldane Road

    Wiersma Road

    Argyle Road

    Dumbarton Road

    St Denis Road

    St Andrews Road

    Harrow Road

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

Octotel Network Notice | Route Maintenance | Ruyterwacht Node | 25th July 2024
  • Completed
    July 25, 2024 at 3:00 AM
    Completed
    July 25, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    July 24, 2024 at 10:00 PM
    In progress
    July 24, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    July 24, 2024 at 10:00 PM
    Planned
    July 24, 2024 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Ruyterwacht Node

    Please see maintenance information below:

    Planned Start Date/Time: 25/07/2024 00:00 AM SAST

    Planned End Date/Time: 25/07/2024 05:00 AM SAST

    Affected areas : Thornton, Parow, Ruyterwacht , Cravenby

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection

    Affected roads are listed below:

    Denneboom Ave

    Keurboom Rd

    Rooikrans

    Heldersig Road

    Elm Road

    Pieke Road

    Pittosporum Ave

    Mimosa Cres

    Sipres Avenue

    Odin Dr, Viking Park

    Faeroe Close

    Odin's close

    Raven close

    Thor Circle

    Ninth Avenue Belmont

    Poplar Avenue

    Viking Close

    Duff Street Parow Valley

    Paul Kruger St, Parow Valley

    MARKET STREET,PAROW VALLEY

    DE LA REY ROAD,PAROW VALLEY

    Taylor St, Parow Valley

    Van Wyk St, Parow Valley

    Joubert Street,Parow Valley

    Bayside St, Riverton

    CELTIS STREET

    Prinsloo Street, Parow Valley

    Visagie St, Parow Valley

    Celtis Street, Ruyterwacht

    OAK AVENUE,THORNTON

    Ficus Road Thornton

    Tecoma Cres, Thornton

    President Steyn Street Klipkop

    Bosbok Street,Klipkop

    Joubert St, Klipkop

    Piet Retief St, Parow

    Jakaranda Ave, Parow Valley

    Rifle Range Rd, Thornton

    De Villiers St, Parow Valley

    Wodin way

    Mimosa Crescent

    Cypress Drive, Ruyterwacht

    6th Street Valhalla

    VONWOOD ROAD,VALHALLA

    Livingstone Ave, Ruyterwacht

    Drommedaris St, Ruyterwacht

    Athlone Street Ruyterwacht

    Longboat Close

    Baldur Cl, Viking Park

    Cecil Rhodes Avenue Ruyterwacht

    Waveren St, Ruyterwacht

    DAPHNE ROAD,CRAVENBY

    Bertha Walk Cravenby

    Connaught road, Cravenby

    Jopie Fourie Street, Klipkop

    Clarendon St, Klipkop

    Vlei St, Parow Valley

    Culemborg St, Ruyterwacht

    Halt Rd, Valhalla

    Thibault Street, Ruyterwacht

    Colesburg St, Ruyterwacht

    Dorwil Prag Cl, Ravensmead

    E Linden St, Ravensmead

    Albany St, Ravensmead

    Kingston St, Ravensmead

    Prinsloo Street Parow Valley

    PAROW STREET,PAROW

    TYGERVALLEI ST,PAROW

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

Octotel Network Notice | Route Maintenance | East CBD Node | 25th July 2024
  • Completed
    July 25, 2024 at 3:00 AM
    Completed
    July 25, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    July 24, 2024 at 10:00 PM
    In progress
    July 24, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    July 24, 2024 at 10:00 PM
    Planned
    July 24, 2024 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the East CBD Node

    Please see maintenance information below:

    Planned Start Date/Time: 25/07/2024 00:00 AM SAST

    Planned End Date/Time: 25/07/2024 05:00 AM SAST

    Affected areas : Walmer Estate

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection

    Affected roads are listed below:

    RHODES AVE

    RITCHIE

    HAIG

    SELBORNE

    LORRAINE

    BARIS

    FRYDE

    CLOETE

    BEATY

    GARRICK

    EDEN

    CHESTER

    KYLEMORE

    UPPER CAMBRIDGE

    UPPER MELBOURNE

    Blinde Street

    Vogelgezang Street

    Constitution Street

    Christiaan Street

    Hanover Street

    Hill Street

    Cambridge Street

    Chester Road

    Worcester Road

    Worcester Close

    Perth Road

    Marsden Road

    Coronation Road

    Princess Street

    Lever Street

    Upper Park Road

    Bridge Street

    Milan Street

    Upper Duke Street

    Upper Queens Road

    Upper Kepel Street

    Upper Adelaide Road

    Upper Melbourne Road

    Upper Mountain Road

    Beresford Road

    Upper Roodebloem Road

    Rhodes Avenue

    Garrick Road

    Beatty Road

    Cloete Road

    Fryde Road

    Hackney Lane

    Baris Road

    Philip Kgosana Drive

    Lorraine Avenue

    Alsace Avenue

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

Octotel Network Notice | Route Maintenance | Blouberg Node | 25th July 2024
  • Completed
    July 25, 2024 at 3:00 AM
    Completed
    July 25, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    July 24, 2024 at 10:00 PM
    In progress
    July 24, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    July 24, 2024 at 10:00 PM
    Planned
    July 24, 2024 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Blouberg Node

    Please see maintenance information below:

    Planned Start Date/Time: 25/07/2024 00:00 AM SAST

    Planned End Date/Time: 25/07/2024 05:00 AM SAST

    Affected areas : Blouberg

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection

    Affected roads are listed below:

    Clam Rd

    Athens Rd

    Birkenhead Rd

    Dunbar rd

    Popham Rd

    Arum rd

    Tritonia

    Disa

    Blaauwberg rd

    Ruben Rd

    Visagie

    Winton Close

    Lincoln Rd

    Ocean Village Close

    Erica Rd

    Crassula Rd

    Briza

    Marine Cir

    Tritonia Rd

    Rose Innes

    Sceptre

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

Octotel Network Notice Update | Service Disruption: Blouberg | 24 July 2024
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Blouberg have restored and are testing stable.

    Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP partner,

    We are observing an issue affecting certain customers in the Blouberg area.

    Affected roads are listed below:

    • Cape Coral Road

    • Avonmouth Cres

    • Radar Road

    • Owerbosch Road

    • Marina Cres

    • Sommerville Road

    • Clydebank Cres

    • Parklands Main Rd

    • Bishops Bend

    • Oakdale Cir

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

July 23, 2024

Octotel Network Notice | Route Maintenance | Rondebosch Node | 24th July 2024
  • Completed
    July 24, 2024 at 3:00 AM
    Completed
    July 24, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    July 23, 2024 at 10:00 PM
    In progress
    July 23, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    July 23, 2024 at 10:00 PM
    Planned
    July 23, 2024 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Rondebosch Node

    Please see maintenance information below:

    Planned Start Date/Time: 24/07/2024 00:00 AM SAST

    Planned End Date/Time: 24/07/2024 05:00 AM SAST

    Affected areas : Rondebosch

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection

    Affected roads are listed below:

    Queens Rd

    Gatley Rd

    Duke Road

    Fir Road

    Belmont Road

    Campground Rd

    White Road

    Albion Road

    Pinewood Rd

    Rouwkoop Road

    Myrtle Road

    Grove Road

    Kelvin Road

    Vale Road

    Avoca Road

    Erin Road

    College Road

    Glade Road

    Rouwkoop Avenue

    Boundary Rd

    Hardwick Raod

    Clyde Road

    Mariendahl Rd

    St Andrews Rd

    Roslyn Rd

    Ednam Rd

    Main Rd

    Rosendale Rd

    St Andrews Avenue

    Forest Road

    Teddington Road

    Lulworth Road

    Edison Road

    Derry Road

    Groenveld Road

    Dulwich Road

    Station Road

    Roslyn Road

    St Pauls Road

    Haldane Road

    Wiersma Road

    Argyle Road

    Dumbarton Road

    St Denis Road

    St Andrews Road

    Harrow Road

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

Octotel Network Notice | Route Maintenance | Strand Node | 24th July 2024
  • Completed
    July 24, 2024 at 3:00 AM
    Completed
    July 24, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    July 23, 2024 at 10:00 PM
    In progress
    July 23, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    July 23, 2024 at 10:00 PM
    Planned
    July 23, 2024 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Strand Node

    Please see maintenance information below:

    Planned Start Date/Time: 24/07/2024 00:00 AM SAST

    Planned End Date/Time: 24/07/2024 05:00 AM SAST

    Affected areas : Strand, Gordons Bay

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection

    Affected roads are listed below:

    HIBISCUS AVE,GORDONS BAY

    Beach Rd, Strand

    Broadlands Rd, Rusthof

    Onverwacht Rd, Rusthof

    1st Street, Strand

    Estoril Way,Fairview Golf Estate

    1st St, Southfork

    Fortuin Street Rusthof

    Van Rheede St, Weltevreden

    St Andrews Dr, Pine Acres

    Wairakei Cl, Pine Acres

    Wild Olive Pine Acres

    Culemborg Street, Strand

    1st Street, Gustrow

    Schwartz Street, Van Ryneveld

    West St, Strand

    Pebble Beach Cl, Fairview Golf Estate

    Augusta Close,Fairview Golf Estate

    Black Forest Dr, Fairview Golf Estate

    Disa Rd, Gordons Bay Centra

    4th Street,Rusthof

    Raleigh St, Strand

    Thompson St, Strand

    Haarlem St, Strand

    Liberty Street Weltevreden

    Ash Cl, Gordons Bay Central

    Lemoenboom Rd, Pine Acres

    Fuchsia Rd, Gordons Bay Central

    Adshade St, Strand

    Abegglen Street Strand

    De Beers Road Strand

    Unnamed Road, Gordons Bay Central

    Grasso Cl, Strand

    Augusta Cl, Fairview Golf Estate

    Uitspan Close,Gordons Bay Central

    Church St, Strand

    Van Riebeeck St, Strand

    Drake Road Strand

    Kruger St, Strand

    Gousblom Rd, Gordons Bay Central,

    Lancaster Rd, Gordons Bay Central

    Uitspan Close Gordons Bay Central

    Van Riebeeck St, Strand

    Adshade St, Strand

    Michau St, Van Ryneveld

    Kleinbos Ave, Rome

    Queens Dr, Heritage Park

    Duke Road Heritage Park

    Chamberlain Dr, Heritage Park

    Conifer Crescent, Helderberg Rural

    Wack Wack Cl, Pine Acres

    Baron Road,Heritage Park

    Asrin Drive, Heritage Park

    Duke Alley, Heritage Park

    Dutchess Road Somerset West

    CHESTNUT CLOSE,GORDONS BAY

    Fortuin Rusthof

    ALMEIDA STREET,LONGLANDS

    Prince Dr, Heritage Park

    Chestnut Close, Fairview Golf Estate

    Kings Way, Heritage Park

    Lords Way Somerset Country etstate

    Reunion Dr, Heritage Park

    Mazeppa Fern, Helderberg Rural

    Old Sir Lowry's Pass Rd, Helderberg Rural

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

CANCELLED: Octotel Network Notice | Route Maintenance | East CBD Node | 24th July 2024
  • Completed
    July 24, 2024 at 3:00 AM
    Completed
    July 24, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    July 23, 2024 at 10:00 PM
    In progress
    July 23, 2024 at 10:00 PM
    Maintenance is now in progress
  • Update
    July 23, 2024 at 10:00 PM
    Planned
    July 23, 2024 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the East CBD Node

    Please see maintenance information below:

    Planned Start Date/Time: 24/07/2024 00:00 AM SAST

    Planned End Date/Time: 24/07/2024 05:00 AM SAST

    Affected areas : Walmer Estate

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection

    Affected roads are listed below:

    RHODES AVE

    RITCHIE

    HAIG

    SELBORNE

    LORRAINE

    BARIS

    FRYDE

    CLOETE

    BEATY

    GARRICK

    EDEN

    CHESTER

    KYLEMORE

    UPPER CAMBRIDGE

    UPPER MELBOURNE

    Blinde Street

    Vogelgezang Street

    Constitution Street

    Christiaan Street

    Hanover Street

    Hill Street

    Cambridge Street

    Chester Road

    Worcester Road

    Worcester Close

    Perth Road

    Marsden Road

    Coronation Road

    Princess Street

    Lever Street

    Upper Park Road

    Bridge Street

    Milan Street

    Upper Duke Street

    Upper Queens Road

    Upper Kepel Street

    Upper Adelaide Road

    Upper Melbourne Road

    Upper Mountain Road

    Beresford Road

    Upper Roodebloem Road

    Rhodes Avenue

    Garrick Road

    Beatty Road

    Cloete Road

    Fryde Road

    Hackney Lane

    Baris Road

    Philip Kgosana Drive

    Lorraine Avenue

    Alsace Avenue

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

  • Planned
    July 23, 2024 at 11:32 AM
    Planned
    July 23, 2024 at 11:32 AM

    Dear ISP Partner,

    This maintenance has been rescheduled. We will communicate the rescheduled date in future.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice | Route Maintenance | Blouberg Node | 24th July 2024
  • Completed
    July 24, 2024 at 3:00 AM
    Completed
    July 24, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    July 23, 2024 at 10:00 PM
    In progress
    July 23, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    July 23, 2024 at 10:00 PM
    Planned
    July 23, 2024 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Blouberg Node

    Please see maintenance information below:

    Planned Start Date/Time: 24/07/2024 00:00 AM SAST

    Planned End Date/Time: 24/07/2024 05:00 AM SAST

    Affected areas : Blouberg

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection

    Affected roads are listed below:

    Dunbar

    Arum Rd

    Shell

    Coral Rd

    Popham Rd

    Briza

    Porterfield Rd

    Crassula

    Tritonia

    Beach Boulevard

    Coral Rd

    Seal Rd

    Foam

    Cape verde Rd

    Perlemoen rd

    Windblom Rd

    Gull Rd

    Pikkewyn

    Grenada cl

    Beach Crecent

    Dolphin drive

    Marine Circle Rd

    viola

    Asension drive

    Blaauwberg rd

    Hill Rd

    Mossel

    San Martini

    Spray

    Dolphin Rd

    Albetros Rd

    Curlewis Rd

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

Backhaul Maintenance : Eagle Canyon | 23 July 2024
Scheduled for July 23, 2024 at 7:00 PM – July 24, 2024 at 5:00 AM about 10 hours
  • Planned
    July 23, 2024 at 7:00 PM
    Planned
    July 23, 2024 at 7:00 PM

    Dear ISP Partner,

    Octotel's partner provider will be performing routine backhaul maintenance on Eagle Canyon node.

    Maintenance window:
    Planned Start Date/Time: 23/07/2024 21:00 SAST
    Planned End Date/Time: 24/07/2024 07:00 SAST

    AFFECTED NODE: Eagle Canyon

    Impact:

    Services will be traversing the backup path. Customers may experience degraded performance whilst on the backup path.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

July 22, 2024

July 21, 2024

Octotel Network Notice Update| Service Disruption: Lakeside | 21 July 2024
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repair works. All those affected by the break have been restored. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Kind Regards,

    Octotel Noc

  • Identified
    Identified

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: ±4hrs

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel Noc
    www.octotel.co.za | 0874700800

  • Investigating
    Update

    Dear ISP Partner,

    Our technicians continue to investigate.
    Currently no ETR available.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Lakeside area.

    Affected roads are listed below:

    • Eton Way

    • Harrow Ln

    • Rugby Close

    • Shrewsbury Way

    • Silvertree Est

    • Steenberg Blvd

    • Stowe Cres

    • Truro Cres

    • Winchester Ln

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

July 20, 2024

July 19, 2024

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