Octotel Services - Status Page

Dear ISP Partner,

Octotel engineers are still in progress with the fibre repairs to restore connectivity to those affected customers.

Certain customer connections have started to restore as our team makes progress with the fibre repairs.

ETR for complete restoration: ±2hrs.

Further updates to follow as our team makes progress. 

Kind Regards

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Our Octotel engineers will be on-site at 10:00 AM today to address the remaining customers still affected by the infrastructure damage linked to the Gugulethu node.

Due to the area’s volatile and unsafe conditions, our teams are required to wait for security personnel to arrive before proceeding with the remaining infrastructure repairs.

We will provide an estimated time of restoration (ETR) as soon as our teams have commenced the necessary repair work.

Octotel sincerely apologises for any inconvenience caused and appreciates your understanding and patience as we work to restore the remaining links down.

Kind regards,

Octotel NOC
Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner.

Due to safety concerns, repairs have been deferred to tomorrow morning first thing.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: to be confirmed.

Further updates to follow as our team makes progress. 

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

Further updates to follow.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing an issue affecting certain customers in the Gugulethu Area.

Affected roads are listed below:

• Crete Close

• Arion Close

• Orpheus Close

• Icarus Close

• Eros Close

• Crete Close

• Eleanor Close

• Ronald Close 

• Edmund Close

• Joy Close

• Carnation Avenue

• Azalea Avenue 

• Heuningtee Avenue

• Athena Avenue 

• Frank Avenue 

• Disa Avenue

• Donegal Avenue

• Essenhout Way

• Joan Street

• Eureka Street 

• David Street

• Frank Street

• Fabriek Street

• Gerald Street

• Angela Street

• Simon Street

• Jean Street

• Joyce Street 

• Johannes Street

• Thomas Street

• Edmund Street

• Oliver Street 

• Robin Street

• Rosalind Street

• Duncan Street

• Ross Street

• Joan Street

• Louise Street 

• Myrtle Road

• Hanekom Road

• Hazel Road 

• Agnes Road

• Eleanor Road

• Edward Road

• Ursula Road

• Doreen Road

• Hector Road

• Julia Road

• Charles Lane

• Marie Crescent

• Richard Crescent 

• Lindalaan

Engineers are currently investigating.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800