Octotel Services - Notice history

Dear ISP Partner,

We are observing services for certain customers connected via the Seahorse OLT on the Knysna aggregation node have restored and are testing stable.

We anticipate no further service disruptions.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services for certain customers connected via the Seahorse OLT on the Knysna aggregation node restored at the moment.

Engineers are monitoring for stability.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have completed the fibre repair works. Please have those customers still offline reboot their ont and routers and retest the connection.

Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

Further updates to follow as our team makes progress.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

Certain customer's connections have been restored.

ETR to follow as our team makes progress.  

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services for George, Sedgefield, Knysna, Kleinbrak have restored and are testing stable.

We anticipate no further service disruptions.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services for George, Sedgefield, Knysna, Kleinbrak nodes have restored at the moment.

Engineers are monitoring for stability.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services have restored at present however services remain at risk

Technicians are en route to a remote site to conduct further testing.

ETA ~01:00

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services are affected again as technicians continue to investigate to identify the issue.

No ETR is available as yet and services may be intermittent as investigations proceed.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services have restored at present. Services remain at risk as technicians continue to investigate.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner.

Octotel engineers have completed the fibre repairs works.

Please have those customers still offline reboot their ONT and routers and retest the connection. 

Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner.

Our infrastructure was damaged due to vandalism on one of our manholes in the area.

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

Certain customer connections have been restored.

ETR for complete restoration: ± 1 hours.

Further updates to follow as our team makes progress.  

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner.

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ± 2 Hours

Further updates to follow as our team makes progress.  

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing an issue affecting certain customers in the Plettenberg area.

Affected roads are listed below:

Aandblom Street

Airport Road

Blackwood

Blackwood Street

Bobbejaan Avenue

Bobbejaan Laan

Buitenkant Street

Charlotte Ross Street

Church Street

Du Plessis Street

Dupless Street

Du Toit Street

Elandsdrift

Elandsdrift Way

Elandsrifweg Street

Eureka Street

Eurika Street

Eurika Road

Fourie Street

Frederick Street

Galjoen Street

Geelbek Street

Gericke Street

Gerieka Street

Harmony Street

Harker Street

Johnson Street

Kerk Street

Kerkstraat

Kershout Crescent

Kershout Singel

Kershoutsingel Street

Kiewiet Avenue

Kiewiet Street

Kolstert Street

Krans Street

Krantz

Krontz Street

Lang Street

Long Street

Louis Street

Marais Street

Mbeki Street

Monument Street

Monument Straat

Omdraai Lane

Oliphant Street

Ossewa Avenue

Ossewa Laan

Ossewa Street

Protea Avenue

Protea Lane

Protea Laan

Protea Street

Robberg Road

Robberg Road Extension

Spreeu Street

Steenbras Avenue

Stockenstrom Street

Stockenstroom Street

Ted Brown Crescent

Trekkers Road

Trekker Street

Tussen-in Street

Van Rooyen Street

Van Rooyen Straat

Vyges Street

Water Laan

Technicians are currently investigating.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner.

Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection. 

Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner.

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

ETR for complete restoration: ± 2 hours.

Further updates to follow as our team makes progress.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the repairs to restore connectivity to those affected customers.

ETR for complete restoration: ± 3 hours.

Further updates to follow as our team makes progress.

Kind Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner.

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

Further updates to follow.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing an issue affecting certain customers in the George area.

Affected roads are listed below:

Bushwa / Ngcakani Street

Cantley Street

Dingiswayo Street

Enkululekweni Street

Ibhadi Street

Ihobe Close

Impepho Street

Inkwali Street

Inkwenkwezi Close

Inkwenkwezi Street

Junetha Bokwe

Kuyasa Close

Langeni Close

Lonwabo Street

Lusaka Street

Luxolo Road

Luxolo Street

Masiphakame Close

Masivuselele Close

Mavukwana Street

Mbafala Street

Mbhafala Street

Mkuma Street

Mnikelo Street

Mpumalanga Close

Mpumalanga Street

Ncamanza Street

Ndlulamthi Close

Ndlulamthi Street

Ngcakani Road

Ngcakani Street

Ngcakani Rd

Ntambanane Close

Ntambanane Street

Sandile Norhawana Street

Sikhosana Street

Silindile Close

Sinethemba Street

Sofasilahlane Street

Tyhaliti Close

Vukanikusile Close

Vukuhambe Close

Vukuhambe Street

Vukusebenze Close

Vukusebenze Street

Vulindlela Road

Vulindlela Street

Technicians are currently investigating.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection. 

Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ± 4 Hours

Further updates to follow as our team makes progress.  

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the repairs to restore connectivity to those affected customers.

ETR for complete restoration: to be confirmed.

Further updates to follow as our team makes progress.

Kind Regards

Octotel NOC
Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner.

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

Further updates to follow.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing an issue affecting certain customers in the Kraaifontein, Cape Gate area.

Affected roads are listed below:

Vredenhof Crescent

Denne Street

5th Avenue

6th Avenue

7th Avenue

8th Avenue

9th Avenue

10th Avenue

11th Avenue

12th Avenue

Van Der Bijl Street

Technicians are currently investigating.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services for Grabouw have restored and are testing stable.

We anticipate no further service disruptions.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services for Grabouw Node has restored.

Engineers are monitoring for stability.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Partner provider technicians are currently splicing to restore services.

No ETR is available as present.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Partner provider technicians continue to work on repairs.

The next update will be shared by 11pm.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Partner provider technicians have identified a fibre break and currently preparing to float new cable.

Currently no ETA is available

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services for Struisbaai have restored and are testing stable.

We anticipate no further service disruptions.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services for Struisbaai Node has restored.

Engineers are monitoring for stability.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Our partner provider have identified a potential issue,

technicians have been dispatched to investigate the fault further.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are working closely with our partner provider engineers to investigate the issue affecting struisbaai.

Currently no ETR is available.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Our Partner Providers Engineers continue to investigate the issue affecting services in Struisbaai.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800