Experiencing partial outage

Service Regions

Major outage

Cape Town Central

Major outage

Southern Suburbs

Operational

Northern Suburbs

Operational

Atlantic Seaboard

Under maintenance

West Coast

Operational

Cape Winelands

Major outage

Helderberg

Major outage

Overberg

Operational

Garden Route

Operational

Gauteng

Major outage
ISP Portal
Major outage

Octotel website - https://www.octotel.co.za/

Major outage

Octotel Telephony System

Major outage

Notice history

May 2024

Scheduled Hardware Maintenance : Bredasdorp, Struisbaai Stilbaai | 29 May 2024
Scheduled for May 29, 2024 at 12:00 AM – 3:00 AM about 3 hours
  • Planned
    May 29, 2024 at 12:00 AM
    Planned
    May 29, 2024 at 12:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled hardware maintenance at the Bredasdorp, Struisbaai, and Stilbaai nodes to improve capacity at the nodes.

    Maintenance window:
    Planned Start Date/Time: 29/05/2024 02:00 SAST
    Planned End Date/Time: 29/05/2024 05:00 SAST

    AFFECTED NODES:

    • Bredasdorp

    • Struisbaai

    • Stilbaai

    Impact:
    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Hardware Maintenance : Wellington | 29 May 2024
Scheduled for May 29, 2024 at 12:00 AM – 3:00 AM about 3 hours
  • Planned
    May 29, 2024 at 12:00 AM
    Planned
    May 29, 2024 at 12:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled hardware maintenance at the Wellington node to improve capacity at the nodes.

    Maintenance window:
    Planned Start Date/Time: 29/05/2024 02:00 SAST
    Planned End Date/Time: 29/05/2024 05:00 SAST

    AFFECTED NODES:

    • Wellington

    Impact:
    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Hardware Maintenance : Atlantis, Moorreesburg | 28 May 2024
Scheduled for May 28, 2024 at 12:00 AM – 3:00 AM about 3 hours
  • Planned
    May 28, 2024 at 12:00 AM
    Planned
    May 28, 2024 at 12:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled hardware maintenance at the Atlantis and Moorreesburg to improve capacity at the nodes.

    Maintenance window:
    Planned Start Date/Time: 28/05/2024 02:00 SAST
    Planned End Date/Time: 28/05/2024 05:00 SAST

    AFFECTED NODES:

    • Atlantis

    • Moorreesburg

    Impact:
    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice | Route Maintenance | Ruyterwacht Node | 23rd May 2024
Scheduled for May 22, 2024 at 10:00 PM – May 23, 2024 at 3:00 AM about 5 hours
  • Planned
    May 22, 2024 at 10:00 PM
    Planned
    May 22, 2024 at 10:00 PM

    Dear ISP Partner,

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Ruyterwacht Node

    Please see maintenance information below:

    Planned Start Date/Time: 23/05/2024 00:00am SAST
    Planned End Date/Time: 23/05/2024 05:00am SAST


    Affected areas: Ruyterwacht , Parow, Elsies River, Thornton, Ravensmead, Bishop Lavis, Cravenby, Matroosfontein, Leonsdale

    Scope of work:
    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection

    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Affected roads are listed below:

    Carnarvon
    Batavia Road
    Alberti Street
    Valley Street

    Princess Elizabeth
    Saint Cruz Street
    Settler Street
    Arlington Crescent

    Princess Margaret
    King George Street
    Fitzherbert Street
    Avonwood Road

    Paarl Street
    Pearston Street
    Pieter Uys Circle
    11th Avenue

    Montagu Street
    Texel Street
    Pringle Close
    12th Avenue

    Malmesbury Street
    Van Kenmp Street
    Dromedaris Street
    13th Avenue

    Sir George Grey
    Mitchell Street
    Epping Street
    9th Avenue

    Dan Pienaar Elliot Street
    Olive Street
    10th Avenue

    Martin Adams Hertzog Street
    Chelsea Street
    Parkview Place

    Andrew Murray
    Thibult Street
    Arlington Crescent
    Small Avenue

    Milner Street
    Haarlem Street

    New Close School Road

    Louis Botha
    Birkenhead Crescent
    Halt Road

    Gerit Maritz
    Dundas Crescent
    Oasis Street

    Hobhouse Street
    David Baird Crescent
    13th Street

    Cradock Street
    Livingtone Avenue
    Nazareth House Close

    Grens Street
    Windsor Place
    14th Avenue

    Swartberg Street
    Waveren Street
    Key Link

    Langenhoven Street
    Paul Kruger Avenue
    15th Avenue

    Piet Joubert
    Cedarberg Street

    Jan Van Riebeeck Street
    Saldanha Street
    Chestnut Way

    Gladstone Street

    Barkley Street

    Small Ave

    Albany Street

    Wild Olive Drive

    6th Street

    President Reitz Street

    Aliwal Street

    Shillinge Street

    Burchell Street

    Calvinia Street

    Wavern Plain

    Richmond Street

    Weatherly Street

    Cradock Close

    Oranje Street

    Maclear Street

    Cecil Rhodes Ave

    Colesburg Street

    Breda Street

    Vereeniging Circle

    Gouritz Street

    Gogman Street

    Voortrekker Street

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC

Octotel Network Notice | Routine Software Maintenance: Blouberg, Melkbos, Kensington, Seapoin, Vredehoek, Mutual, Ruyterwacht, GreenPoint, Bree | 22 May 2024
Scheduled for May 22, 2024 at 12:00 AM – 3:00 AM about 3 hours
  • Planned
    May 22, 2024 at 12:00 AM
    Planned
    May 22, 2024 at 12:00 AM

     

    Dear ISP Partner,

    Octotel Engineers will be conducting routine software upgrades on our core infrastructure as recommended by our hardware vendor.

    Maintenance window:
    Planned Start Date/Time: 22/05/2024 02:00 SAST
    Planned End Date/Time: 22/05/2024 05:00 SAST

    AFFECTED NODES:

    • Blouberg

    • Melkbos

    • Kensington

    • Seapoint

    • Vredehoek

    • Mutual heights

    • Ruyterwacht

    • GreenPoint

    • Bree Street

    Impact:
    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance, please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Apr 2024

Octotel Network Notice - Service Disruption: Knysna | 1 May 2024
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repair works. All those affected by the break has been restored. Please have those customers still offline reboot their ont and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Kind Regards,

    Octotel Noc

  • Identified
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre repairs to restore connectivity to those affected customers.

    Due to the extensive damage caused by vandalism, this resulted in delays in the repairs. Certain customer connections have been restored.

    ETR for complete restoration: +- 3hours

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel Noc

  • Identified
    Update

    Dear ISP Partner,

    Our technicians have resumed with the fibre repairs .

    ETR for complete restoration: +- 3hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

  • Identified
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre repairs to restore connectivity to those affected customers. Certain customer connections have restored.
    ETR for complete restoration: +- 2hours

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel Noc

  • Identified
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: +- 4hours

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel Noc

  • Identified
    Update

    Dear Valued Customer,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-2 hours

    Further updates to follow as our team makes progress.  

    Kind Regards

    Octotel Noc

    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: +-5 hours

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel Noc

  • Identified
    Update

    Dear ISP Partner,

    Octotel engineers are still busy with fibre repairs to restore connectivity to those affected customers. ETR for complete restoration: to be confirmed.

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel Noc

  • Identified
    Identified

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers. ETR for complete restoration: to be confirmed.

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel Noc

  • Investigating
    Update

    Dear ISP Partner,

    The techs are still on-site investigating. No ETR has been provided yet.

    Kindly await for further updates.

    Regards,

    Octotel NOC

  • Investigating
    Investigating

    Dear ISP Partner,

    Octotel is experiencing a fibre break on our network affecting only certain customers in the Knysna area located in the following roads/ Estate:

    Alamein Street

    Arendsvlei

    Assegaai Road

    Boekenhout Ave

    Botha Street

    Calander Street

    DAHLIA AVENUE

    Dassie St

    DAVIDSON STREET

    Dikkop St

    Elephant Street

    Fountain St

    Fountain Valley

    Frederick Street

    Galjoenhoek St

    Hall Street

    Harker St

    Herons Way,

    Hibiscus St

    JAKKIE STREET

    JONATHAN STREET

    MILKWOOD DRIVE

    Oesterhoek Street

    Old Toll Rd

    Progress Rd

    REINECKE STREET

    Salie Ave

    Spies Street

    Stevenshoek Street

    STROEBEL STREET

    Sunridge Street

    Taloesie Street

    Witels Street

    Technicians are currently investigating.

    Kindly await further updates

    Regards,

    Octotel NOC

Octotel Network Notice | St Martini Gardens Building Maintenance | 30th April 2024
  • Completed
    April 30, 2024 at 3:00 PM
    Completed
    April 30, 2024 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    April 30, 2024 at 7:00 AM
    In progress
    April 30, 2024 at 7:00 AM
    Maintenance is now in progress
  • Planned
    April 30, 2024 at 7:00 AM
    Planned
    April 30, 2024 at 7:00 AM

    Dear ISP Partner,

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the St Martini Gardens

    Please see maintenance information below:

    Tuesday:

    Planned Start Date/Time: 30/04/2024 09:00am SAST
    Planned End Date/Time: 30/04/2024 17:00pm SAST

    Affected area : City Bowl

    Scope of work:

    Cab and Infrastructure rehabilitation

    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    We apologize for any inconvenience caused.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice | Pro-Active Backhaul Maintenance : Grabouw | 30 April 2024
  • Completed
    April 30, 2024 at 3:00 AM
    Completed
    April 30, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    April 30, 2024 at 2:00 AM
    In progress
    April 30, 2024 at 2:00 AM
    Maintenance is now in progress
  • Planned
    April 30, 2024 at 2:00 AM
    Planned
    April 30, 2024 at 2:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing pro-active backhaul maintenance on the Grabouw node to improve the capacity.

    Maintenance window:
    Planned Start Date/Time: 30/04/2024 04:00 SAST
    Planned End Date/Time: 30/04/2024 05:00 SAST

    AFFECTED NODES: Grabouw

    Engineers will be adding additional capacity to the backhaul for the affected node.

    Impact:
    Customers can expect intermittent to no connectivity for brief periods during the maintenance window. Engineers are on standby should any issues arise from this maintenance.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice Update | Blouberg Fibre Break | 29th April 2024
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repair works. All those affected by the break has been restored. Please have those customers still offline reboot their ont and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Kind Regards,

    Octotel Noc

  • Monitoring
    Monitoring

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: to be confirmed.

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel Noc

  • Identified
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Kind Regards

    Octotel NOC

  • Investigating
    Investigating

    Dear ISP Partner,


    Octotel is experiencing a fibre break on our network affecting only certain customers in Blouberg area located in the following roads/ Estate:

    Ihlathi Estate ,Morningford Rd

    Engineers are currently investigating.


    Kindly await further updates


    Regards,

    Octotel NOC


Octotel Network Notice | St Martini Gardens Building Maintenance | 29th April 2024
  • Completed
    April 29, 2024 at 3:00 PM
    Completed
    April 29, 2024 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    April 29, 2024 at 7:00 AM
    In progress
    April 29, 2024 at 7:00 AM
    Maintenance is now in progress
  • Planned
    April 29, 2024 at 7:00 AM
    Planned
    April 29, 2024 at 7:00 AM

    Dear ISP Partner,

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the St Martini Gardens

    Please see maintenance information below:


    Monday:

    Planned Start Date/Time: 29/04/2024 09:00am SAST
    Planned End Date/Time: 29/04/2024 17:00pm SAST


    Affected area: City Bowl

    Scope of work:

    Cab and Infrastructure rehabilitation.

    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    We apologize for any inconvenience caused.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Mar 2024

Octotel Network Notice | Emergency Hardware Maintenance: Bellville | 27 March 2024
  • Completed
    March 27, 2024 at 3:00 AM
    Completed
    March 27, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    March 27, 2024 at 2:00 AM
    In progress
    March 27, 2024 at 2:00 AM
    Maintenance is now in progress
  • Planned
    March 27, 2024 at 2:00 AM
    Planned
    March 27, 2024 at 2:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled hardware maintenance at the Bellville node.

    Maintenance window:
    Planned Start Date/Time: 27/03/2024 04:00 SAST
    Planned End Date/Time: 27/03/2024 05:00 SAST

    AFFECTED NODES:

    Bellville

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice: Scheduled Power Maintenance | Blouberg | 26 March 2024
  • Completed
    March 27, 2024 at 3:00 AM
    Completed
    March 27, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    March 26, 2024 at 3:00 PM
    In progress
    March 26, 2024 at 3:00 PM
    Maintenance is now in progress
  • Planned
    March 26, 2024 at 3:00 PM
    Planned
    March 26, 2024 at 3:00 PM

    Dear ISP Partner,

    Octotel engineers will be performing scheduled power maintenance to ensure uptime and resilience at the Blouberg Aggregation Node.


    Maintenance window:
    Planned Start Date/Time: 26/03/2024 17:00 SAST
    Planned End Date/Time: 27/03/2024 05:00 SAST


    AFFECTED NODES:
    Blouberg


    Impact:
    No service impact is expected.


    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice | Scheduled Hardware Maintenance: Rondebosch & Lakeside | 26 March 2024
  • Completed
    March 26, 2024 at 3:00 AM
    Completed
    March 26, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    March 26, 2024 at 12:00 AM
    In progress
    March 26, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    March 26, 2024 at 12:00 AM
    Planned
    March 26, 2024 at 12:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled hardware maintenance at the Rondebosch and Lakeside nodes.

    Maintenance window:
    Planned Start Date/Time: 26/03/2024 02:00 SAST
    Planned End Date/Time: 26/03/2024 05:00 SAST

    AFFECTEDNODES:

    Rondebosch; Lakeside

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Service Disruption: Struisbaai, Bredasdorp | 24 March 2024
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for the Struisbaai and Bredasdorp aggregation nodes have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Struisbaai and Bredasdorp have restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Bredasdorp and Struisbaai aggregation nodes.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Service Disruption : Eden Ring | 22 March 2024
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Eden Primary path have restored and are testing stable. Services are no longer at risk.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    Technicians identified a fibre break 9km from the site and were dispatched to localise and repair. We are observing the primary path has been restored however we do not have confirmation that repairs are completed.

    Engineers are monitoring for stability. Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Update

    Dear ISP Partner,

    Technicians are currently on-site investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Update

    Dear ISP Partner,

    Technicians are en-route to site to investigate the primary service. ETA is not available as yet. Redundant services have remained up and stable though services remain at risk.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    We experienced two unique failures within the transmission services for Plettenberg Bay, Sedgefield, George, Kleinbrak, and Knysna. The redundant service suffered a break in the Cape Town Metro area, while the primary service was affected by a break between Cape Town and Somerset on NLD5.

    We can confirm that the redundant service has been restored, and all services to the affected areas have been restored. Services remain at risk as the primary service has not yet been restored.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the below aggregation nodes:

    • Plettenberg Bay

    • Knysna

    • George

    • Sedgefield

    • Kleinbrak

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Mar 2024 to May 2024