Octotel Services - Notice history

All systems operational

Operational

Cape Town Central - Operational

Southern Suburbs - Operational

Northern Suburbs - Operational

Atlantic Seaboard - Operational

West Coast - Operational

Cape Winelands - Operational

Helderberg - Operational

Overberg - Operational

Garden Route - Operational

Gauteng - Operational

ISP Portal - Operational

Octotel website - https://www.octotel.co.za/ - Operational

Octotel Telephony System - Operational

Notice history

Nov 2025

Service Disruption: Sedgefield | 21 November 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Sedgefield have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observed a brief issue affecting services at the Sedgefield aggregation node. and services have restored

    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Emergency Partner Maintenance : Bredasdorp & Struisbaai | 21 November 2025
  • Completed
    November 21, 2025 at 11:00 AM
    Completed
    November 21, 2025 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    November 21, 2025 at 5:00 AM
    In progress
    November 21, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    November 21, 2025 at 5:00 AM
    Planned
    November 21, 2025 at 5:00 AM

    Dear ISP Partner,

    Octotel's partner provider will be performing emergency maintenance on Bredasdorp & Struisbaai nodes

    Maintenance window:
    Planned Start Date/Time: 21/11/2025 07:00 SAST
    Planned End Date/Time: 21/11/2025 13:00 SAST

    AFFECTED NODES: Bredasdorp, Struisbaai

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Scheduled Vendor Maintenance : Belleville | 20 November 2025
  • Completed
    November 21, 2025 at 5:00 AM
    Completed
    November 21, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    November 20, 2025 at 9:00 PM
    In progress
    November 20, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    November 20, 2025 at 9:00 PM
    Planned
    November 20, 2025 at 9:00 PM

    Dear ISP Partner,

    Octotel's partner provider will be performing scheduled maintenance on Bellville node

    Maintenance window:
    Planned Start Date/Time: 20/11/2025 23:00 SAST
    Planned End Date/Time: 21/11/2025 07:00 SAST

    AFFECTED NODES: Bellville

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Octotel Network Notice | Service Disruption Update: Gugulethu | 20 November 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: ± 4 Hours

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: to be confirmed.

    Further updates to follow as our team makes progress.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Gugulethu area.

    Roads affected:

    51A Section 4

    A Siwa Street

    AMPLANKENI CRESCENT

    B Longo Road

    C Ntamo Street

    Cubungu street,

    E MJOBO STREET

    East Hewu Street

    East Mjodo Street

    ELIJAH LOZA

    ERNIE BATT CRESCENT

    FENQE STREET

    Fezeka St

    FRANCE CLOSE

    G NTAMO STREET

    GALWENI

    Gawuleteta St,

    Gilbert Naphakade,

    GLADYS MGUDLANDLU STREET

    Great Dutch Street,

    J MAKATENG ROAD

    JAMES CLOSE

    JAN VAN ECK ROAD,

    John Konile Street,

    Karnovetz Rd

    KOLANISI STREET,

    L Dike Street

    Lee Bozalek Road

    M MBEWANA STREET

    M18, KTC

    Makateng Road

    MAPASA STREET

    MATHAMBISA ROAD

    Mathambiso Street

    MBAMBO STREET

    MILLER STREET

    MJODO

    Mpumelelo Rwarwa Rd

    NAUDE STREET

    NELISWA CLOSE

    Ngxatha Street

    Noluvuyo Mqokolo St

    Nontobeko Steleki St,

    NONZIMA DAMANE STREET

    Nonzima street

    Ntlangano Cres

    Ny 100,

    Ny 101

    NY 102

    Ny 103

    Ny 78 Street,

    P Mzamka Street,

    S Karnovetz Rd

    Samuel Langa Street

    SETENI CLOSE

    Sithandathu Mjanyana

    Siwa Street

    Sombo Street

    South Saba Crescent

    Steve Karnovertz Street

    Temba khondlo,

    terminus road

    TSAMANA STREET

    VUYANI MAPHUZA STREET

    WELILE DAKUSE STREET

    West Dakuse Street

    Wiseman Setheni St

    YEKO CLOSE

    Z MEMANI STREET

    ZOLILE GELD ROAD

    Jacob Street

    ELLENI STREET

    J Galloweni Road,

    MCNAGHT KWANINI STREET

    Sikhululekile St

    Vukukhanye St

    Due to the current high-risk conditions in the area, our onsite engineering team has deemed it necessary to postpone the fibre repair work in order to prioritise the safety of all personnel.

    Repairs are planned to take place first thing tomorrow morning. We fully understand the importance of restoring services as swiftly as possible and sincerely appreciate your patience and understanding while we take the required precautions to ensure our team can work safely and effectively.

    Octotel values your cooperation and will continue to provide updates as new information becomes available.

    Thank you for your understanding.

    Kindly await further updates.

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Degraded Performance | Strand & Eden District | 20 November 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services have restored at the moment.

    Engineers are monitoring for stability.

    Regards,

    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Civils and floating teams have arrived on site and have started repair work.

    ETR provided is ~6pm.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Technicians have located the source of the break.


    Civils and floating teams are en route. No ETA/ETR is available as yet.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at Strand & Eden District aggregation nodes - George, Kleinbrak, Sedgefield.

    Customers may experience degraded performance.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Oct 2025

Service Disruption : Plett | 30 October 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Plett Aggregation Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing services have restored and have remained stable.

    Technicians continue to work on optimising the link

    Please note services may be intermittent until the link has been fully optimized. Services remain at risk

    Engineers continue to monitor for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services have restored. Technicians are currently at site working on stabilizing the link.

    Please note services may be intermittent until the link has been fully optimized.

    Kindly note services remain at risk.

    Engineers are monitoring.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Plett aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Service Disruption : Plett | 28 October 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Plettenberg Bay have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Plett node have restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Plettenberg Bay aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Hardware Maintenance | Cape Town | 28 October 2025
  • Completed
    October 28, 2025 at 3:00 AM
    Completed
    October 28, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    October 28, 2025 at 2:00 AM
    In progress
    October 28, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    October 28, 2025 at 2:00 AM
    Planned
    October 28, 2025 at 2:00 AM

    Dear ISP Partner,

     

    Octotel Engineers will perform proactive preventative hardware maintenance. This maintenance is non-disruptive and will be completed within a maintenance window according to our standard working procedures.

     

    Maintenance Window:
    Planned Start Date/Time: 28/10/2025 04:00 SAST
    Planned End Date/Time: 28/10/2025 05:00 SAST

    Nodes at risk:

    • Seapoint

    • Green Point

    • Vredehoek

    • Mutual Heights

    • Kensington

    • Blouberg

    • Ruyterwacht

    • Bree Street

       

    Impact:
    No impact expected

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer

Service Disruption : Plett | 27 October 2025
  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Plett node is stable on the primary path at the moment, however technicians have observed an issue on the alternative path.

    Kindly note services are at risk until the alternative path has been fully restored.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Plett Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Techs have arrived at site and are currently localising the break. No ETR is available as yet.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians remain en route to site. ETA ~19:00

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Technicians have identified a break and are en route to site currently. No ETA/ETR is available as yet.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting the Plett node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Service Disruption: Stilbaai | 25 October 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Stilbaai Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Stilbaai Aggregation Node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Our partner provider is currently investigating. No ETR is available as yet.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Stilbaai aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Sep 2025

Octotel Network Notice | Scheduled Route Maintenance | Stillbaai Node | 1 October 2025
  • Completed
    October 01, 2025 at 3:00 AM
    Completed
    October 01, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    September 30, 2025 at 10:00 PM
    In progress
    September 30, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    September 30, 2025 at 10:00 PM
    Planned
    September 30, 2025 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Stillbaai Node.

    Please see maintenance information below:

    Planned Start Date/Time: 01/10/2025 00:00 PM SAST

    Planned End Date/Time: 01/10/2025 05:00 AM SAST

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    Affected areas :
    Stilbaai West

    Stilbaai

    Shelly Beach

    Grootfontein

    Stilbaai East

    Lappiesbaai

    Sercor Park

    Seaview

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    Octotel-Footer
Octotel Network Notice | Service Disruption: Atlantis | 30 September 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Atlantis have restored and are testing stable.

    Maintenance has been scheduled for tomorrow morning at 6am to restore the backup power at the Node.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,


    Technicians have completed investigations at the node and identified an issue with the backup power system. A temporary fix has been implemented, and services in Atlantis have now been restored.


    Please note, services remain at risk until the backup power issue is fully resolved.


    Kindly await further updates.


    Regards,

    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Partner provider techs are currently on route to site to investigate further.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Partner provider engineers have been dispatched to investigate further.
    Currently no ETA is available.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Atlantis aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Hardware Maintenance: Ruyterwacht | 30 September 2025
  • Completed
    September 30, 2025 at 1:00 AM
    Completed
    September 30, 2025 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    September 29, 2025 at 10:00 PM
    In progress
    September 29, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    September 29, 2025 at 10:00 PM
    Planned
    September 29, 2025 at 10:00 PM

    Dear ISP Partner,

    Octotel Engineers will be performing routine maintenance to upgrade ONT Software on Ruyterwacht Aggregation Node.

    Maintenance window:
    Planned Start Date/Time: 30/09/2025 00:00 SAST
    Planned End Date/Time: 30/09/2025 03:00 SAST

    AFFECTED NODES: Ruyterwacht

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Service Disruption : Northridge OLT | 29 Septemeber 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Northridge OLT have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for the Northridge OLT have restored at present and are running on grid power.

    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Techs arrived at site, finding a municipal power issue affecting the site. Site is currently using backup power and we are seeing services have restored however remain at risk until grid power is restored.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Northridge OLT.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Hardware Maintenance: George | 29 September 2025
  • Completed
    September 29, 2025 at 1:00 AM
    Completed
    September 29, 2025 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    September 28, 2025 at 10:00 PM
    In progress
    September 28, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    September 28, 2025 at 10:00 PM
    Planned
    September 28, 2025 at 10:00 PM

    Dear ISP Partner,

    Octotel Engineers will be performing routine maintenance to upgrade ONT Software on George Aggregation Node.

    Maintenance window:
    Planned Start Date/Time: 29/09/2025 00:00 SAST
    Planned End Date/Time: 29/09/2025 03:00 SAST

    AFFECTED NODES: George

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer

Sep 2025 to Nov 2025

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