Octotel Services - Notice history

All systems operational

Operational

Cape Town Central - Operational

Southern Suburbs - Operational

Northern Suburbs - Operational

Atlantic Seaboard - Operational

West Coast - Operational

Cape Winelands - Operational

Helderberg - Operational

Overberg - Operational

Garden Route - Operational

Gauteng - Operational

ISP Portal - Operational

Octotel website - https://www.octotel.co.za/ - Operational

Octotel Telephony System - Operational

Notice history

Feb 2025

Partner Maintenance : Eagle Canyon | 11 February 2025
Scheduled for February 11, 2025 at 1:00 AM – 3:00 AM about 2 hours
  • Planned
    February 11, 2025 at 1:00 AM
    Planned
    February 11, 2025 at 1:00 AM

    Dear ISP Partner,

    Octotel Partner Provider will be performing routine software maintenance affecting the Eagle Canyon aggregation node.

    Maintenance window:
    Planned Start Date/Time: 11/02/2025 03:00 SAST
    Planned End Date/Time: 11/02/2025 05:00 SAST

    AFFECTED NODES: Eagle Canyon

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption Update: Rondebosch | 3 February 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repair works. Please have those customers still offline reboot their ONT and routers and retest the connection. 

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: ± 4 hours.

    Further updates to follow as our team makes progress.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in Rondebosch.

    Affected roads are listed below:

    • Main Road

    • Ottery Road

    • Broad Road

    • Cook Road

    • Franklin Road

    • Thomson Road

    • Barnstaple Road

    • Brentwood Road

    • Columbus Road

    • Liverpool Road

    • Queen Victoria Road

    • St Michaels Road

    • Sussex Road

    • Carabinier Road

    • Kildare Road

    • Hayes Road

    • Tyrone Road

    • Saint Leger Road

    • Caribbean Lane

    • Oak Avenue

    • Byrnes Avenue

    • Rosmead Avenue

    • Harpford Avenue

    • Mariendahl Avenue

    • St Kilda's Close

    • Harpford Close

    • Pendle Crescent

    • Fir Street

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in Rondebosch.

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Jan 2025

Service Disruption : George | 29 January 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for George Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for George Node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Engineers continue to investigate the issue affecting certain customers on the George Node.

    Currently no ETA available.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers on the George node. Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Scheduled Maintenance - Western Cape | 28 January 2025
  • Completed
    January 28, 2025 at 3:00 AM
    Completed
    January 28, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    January 28, 2025 at 2:00 AM
    In progress
    January 28, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    January 28, 2025 at 2:00 AM
    Planned
    January 28, 2025 at 2:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled maintenance on our core network devices in Western Cape.


    Maintenance window:
    Planned Start Date/Time: 28/01/2025 04:00 SAST
    Planned End Date/Time: 28/01/2025 05:00 SAST

    Impact:
    Customers can expect no internet connectivity for a brief period during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice Update | Route Maintenance | George Node | 23 January 2025
  • Completed
    January 23, 2025 at 3:00 AM
    Completed
    January 23, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    January 22, 2025 at 10:00 PM
    In progress
    January 22, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    January 22, 2025 at 10:00 PM
    Planned
    January 22, 2025 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the George Node.

    Please see maintenance information below:

    Planned Start Date/Time: 23/01/2025 00:00 AM SAST

    Planned End Date/Time: 23/01/2025 05:00 AM SAST

    Affected areas : Levallia, Rosemore, Pacaltsdorp, Borcherds, Conville

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    Affected roads are listed below:

    Park Road

    LILLY AVENUE

    Volkwyn St

    Gardenia Cl

    Swaardlelie St

    Gardenia Crescent

    Mountainview Crescent

    Orgidee Avenue

    ST MARY

    Mackay St

    Protea Road

    Protea Valley

    Triumph Cl

    Kosmos St

    KATJIE PIERING

    Kalossie Street

    Kaktus straat

    Krisant Street

    KALKOENTJIE LANE

    Daisy Street

    VIOOLTJIE STREET

    Kapokblom road

    Kanna Street

    Kokerboom Close

    Karmelia Street

    Krismisroos Close

    Kalossie St

    Karmelia Street

    Comay Close

    Kanarie Street

    Delport Close

    Deerling Close

    Harmonie Close

    Hibiscus

    Cornish Street

    Canary Street

    DELPORT STREET

    Restant St

    Kappertjie St

    COMAY STREET

    Molen Cl

    Bouwer Street

    Beer Street

    Krom Street

    Brown Street

    Vlei Street

    LANGMARK STREET

    Attakwas Street

    Fotheringham St

    Pedro Street

    Widdom St

    De Silva

    Mitchell Baker

    Miller St

    Strip St

    Kwartel Street

    Hick Street

    Hurter Street

    Truter Street

    Kondor Street

    Woltemade Street

    O'Connell Street

    Nuwe Street

    Francis Street

    Parson Street

    Niewoud Street

    Mcgregor St

    Vincent Street

    Spandiel Circle

    Marsh Street

    Goedehoop Street

    Rietbok Street

    Stag Street

    Veteran Road

    Bruce Street

    Spa St

    Ranger Street

    Blom St

    Thomas Street

    Aalwyn Rd

    Knysna Rd

    Glenwood Ridge

    Glenwood Ave

    Factory Street

    Yellowood Boulevard

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption Update: Strand | 21 January 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    Further updates to follow as our team makes progress.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    Further updates to follow as our team makes progress.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to affected customers. ETR for complete restoration ± 3.5 hours .

    Further updates to follow as our team makes progress.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians have identified a fibre break and are currently localising the point of failure.

    No ETR has been provided at present.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Strand area.

    Affected roads are listed below:

    • 5th Street

    • 6th Street

    • 7th Street

    • 8th Street

    • 9th Street

    • 10th Street

    • 11th Street

    • 12th Street

    • 14th Street

    • 16th Street

    • 17th Street

    • 18th Street

    • 19th Street

    • 20th Avenue

    • Rusthof Road

    • Le Grange Street

    • Constantia Avenue

    • Princeton Street

    • Sorbonne Street

    • Oxford Street

    • Harvard Street

    • Tokai Road

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Strand area.

    Affected roads are listed below:

    • 5th Street

    • 6th Street

    • 7th Street

    • 8th Street

    • 9th Street

    • 10th Street

    • 11th Street

    • 12th Street

    • 16th Street 

    • 17th Street 

    • 18th Street 

    • 19th Street 

    • 20th Avenue

    • Rusthof Road

    • Le Grange Street

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Strand area.

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption Update: Cape Gate | 19 January 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ont and routers and retest the connection. 

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    Further updates to follow as our team makes progress.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: ± 6hrs.

    Further updates to follow as our team makes progress.  


    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration to be confirmed.

    Further updates to follow as our team makes progress.  

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel is experiencing a fibre break on our network affecting certain customers in the Cape Gate, Kraaifontein area.

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Cape Gate, Kraaifontein area.

    Affected roads are listed below:

    • Viking Drive

    • Cocos Crescent

    • Charnwood Crescent

    • Shackelton Crescent

    • Sagewood Crescent

    • Camberley Crescent

    • Richmond Crescent

    • Bortoli Crescent

    • Haakon Close

    • Weltevrede Close

    • Kanonkop Close

    • Starfish Close

    • Blaauwklippen Close

    • Springfield Close

    • Clarendon Close

    • Akkerdal Close

    • Mostert Street

    • Begania Street

    • Canterbury Street

    • Visser Street

    • Conroy Street

    • Seville Street

    • Wapnick Street

    • Vorster Street

    • Berman Street

    • Steytler Street

    • Vesser street

    • Horak Street

    • Wessex Way

    • Arthur Way

    • Milton Road

    • Mosselbank Road

    • Kaapzicht Road

    • Darwin Road

    •  Laibach Road

    • Ashbury Grove

    • Waterford Avenue

    Technicians are en route to site.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Cape Gate, Kraaifontein area.

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Dec 2024

Octotel Network Notice | Service Disruption: George | 23 December 2024
  • Resolved
    Resolved

    Octotel Network Notice | Service Disruption: George Update | 23 December 2024

    Dear ISP Partner,

    Octotel engineers have completed the fibre repair works. Please have those customers still offline reboot their ONT and routers and retest the connection. 

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Kind Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Octotel Network Notice | Service Disruption: George Update | 23 December 2024

    Dear ISP Partner,

    Octotel engineers have commenced with fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-1 Hour

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: ±5hrs.

    Further updates to follow as our team makes progress.  

    Kind Regards

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the George Area.

    Affected roads are listed below:

    Beach Road

    Flag Close

    Albatros Street

    Chip Close

    Fairway Drive

    Eagle Drive

    Birdie Road

    Bogea Close

    Chopin Street

    Unnamed Road

    Green Road

    Octotel engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an ETR for the full restoration process.

    Further updates to follow.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the George area.

    Engineers are investigating and details of the affected services to follow.

    Kindly await further updates.

    Regards,

    Octotel NOC

Octotel Network Notice | Service Disruption: Gugulethu Update | 20 December 2024
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repair works. Please have those customers still offline reboot their ONT and routers and retest the connection. 

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Kind Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre repairs to restore connectivity to those affected customers.

    Certain customer connections have started to restore as our team makes progress with the fibre repairs.

    ETR for complete restoration: ±2hrs.

    Further updates to follow as our team makes progress. 

     

    Kind Regards

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Our Octotel engineers will be on-site at 10:00 AM today to address the remaining customers still affected by the infrastructure damage linked to the Gugulethu node.

    Due to the area’s volatile and unsafe conditions, our teams are required to wait for security personnel to arrive before proceeding with the remaining infrastructure repairs.

    We will provide an estimated time of restoration (ETR) as soon as our teams have commenced the necessary repair work.

    Octotel sincerely apologises for any inconvenience caused and appreciates your understanding and patience as we work to restore the remaining links down.

    Kind regards,

    Octotel NOC
    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner.

    Due to safety concerns, repairs have been deferred to tomorrow morning first thing.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.


    ETR for complete restoration: to be confirmed.


    Further updates to follow as our team makes progress. 


    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Gugulethu Area.

    Affected roads are listed below:

    • Crete Close

    • Arion Close

    • Orpheus Close

    • Icarus Close

    • Eros Close

    • Crete Close

    • Eleanor Close

    • Ronald Close 

    • Edmund Close

    • Joy Close

    • Carnation Avenue

    • Azalea Avenue 

    • Heuningtee Avenue

    • Athena Avenue 

    • Frank Avenue 

    • Disa Avenue

    • Donegal Avenue

    • Essenhout Way

    • Joan Street

    • Eureka Street 

    • David Street

    • Frank Street

    • Fabriek Street

    • Gerald Street

    • Angela Street

    • Simon Street

    • Jean Street

    • Joyce Street 

    • Johannes Street

    • Thomas Street

    • Edmund Street

    • Oliver Street 

    • Robin Street

    • Rosalind Street

    • Duncan Street

    • Ross Street

    • Joan Street

    • Louise Street 

    • Myrtle Road

    • Hanekom Road

    • Hazel Road 

    • Agnes Road

    • Eleanor Road

    • Edward Road

    • Ursula Road

    • Doreen Road

    • Hector Road

    • Julia Road

    • Charles Lane

    • Marie Crescent

    • Richard Crescent 

    • Lindalaan

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Gugulethu area.

    Engineers are investigating and details of the affected services to follow.

    Kindly await further updates.

    Regards,

    Octotel NOC

Scheduled Vendor Maintenance : Bredasdorp & Struisbaai | 12 December 2024
  • Completed
    December 12, 2024 at 7:00 PM
    Completed
    December 12, 2024 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    December 12, 2024 at 12:00 PM
    In progress
    December 12, 2024 at 12:00 PM
    Maintenance is now in progress
  • Planned
    December 12, 2024 at 12:00 PM
    Planned
    December 12, 2024 at 12:00 PM

    Dear ISP Partner,

    Octotel's partner provider technicians will be performing scheduled maintenance at the Bredasdorp & Struisbaai access nodes.

    Maintenance window:
    Planned Start Date/Time: 12/12/2024 14:00 SAST
    Planned End Date/Time: 12/12/2024 20:00 SAST

    AFFECTED NODES: Bredasdorp; Struisbaai

    Impact:

    Customers may experience intermittent to no connectivity for periods for the duration of the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Service Affecting: Intermittent | Plett | 12 December 2024
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services remain stable.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services have stabilized.
    Engineers are monitoring.


    Kindly await further updates

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    We are still observing intermittent connectivity of services in Plett. Our partner provider is currently at localising the break in the transmission service. 


    Customers may experience intermittent to no connectivity. No ETR is available as yet.

    Kindly await further updates

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting the stability of connectivity services at the Plettenberg node. Our partner provider is currently at site investigating.

    Customers may experience intermittent to no connectivity. No ETR is available as yet.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Vendor Maintenance : Bredasdorp & Struisbaai | 8 December 2024
  • Completed
    December 08, 2024 at 6:00 PM
    Completed
    December 08, 2024 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    December 08, 2024 at 12:00 PM
    In progress
    December 08, 2024 at 12:00 PM
    Maintenance is now in progress
  • Planned
    December 08, 2024 at 12:00 PM
    Planned
    December 08, 2024 at 12:00 PM

    Dear ISP Partner,

    Octotel's partner provider technicians will be performing scheduled maintenance at the Bredasdorp & Struisbaai access nodes.

    Maintenance window:
    Planned Start Date/Time: 08/12/2024 14:00 SAST
    Planned End Date/Time: 08/12/2024 20:00 SAST

    AFFECTED NODES: Bredasdorp; Struisbaai

    Impact:

    Customers may experience intermittent to no connectivity for periods for the duration of the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Dec 2024 to Feb 2025

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