Octotel Services - Notice history

All systems operational

Operational

Cape Town Central - Operational

Southern Suburbs - Operational

Northern Suburbs - Operational

Atlantic Seaboard - Operational

West Coast - Operational

Cape Winelands - Operational

Helderberg - Operational

Overberg - Operational

Garden Route - Operational

Gauteng - Operational

ISP Portal - Operational

Octotel website - https://www.octotel.co.za/ - Operational

Octotel Telephony System - Operational

Notice history

View current status

Sep 2026

SEP29
Octotel Network Notice | Conformance Route Maintenance | Cape Gate Node | 30 September 2026
CompletedMaintenance5 hours
  • Completed
    September 30, 2026 at 3:00 AMUTC
    Completed
    September 30, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 29, 2026 at 10:00 PMUTC
    In progress
    September 29, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    September 25, 2026 at 1:48 PMUTC
    Planned
    September 25, 2026 at 1:48 PMUTC

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Cape Gate Node.

    Please see maintenance information below:

    Planned Start Date/Time: 30/09/2026 00:00 AM SAST

    Planned End Date/Time: 30/09/2026 05:00 AM SAST

    Affected areas:
    Belmont Park
    Eikendal
    Kraaifontein
    Kraaifontein Industria
    Kleinbegin
    Peerless Park East
    Langeberg Ridge
    Brackenfell Industrial
    Okavango Park
    Sonstraal Heights
    Windsor Park

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us via email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za


    Octotel-Footer

SEP29
Octotel Network Notice | Conformance Route Maintenance | George Node | 30 September 2026
CompletedMaintenance5 hours
  • Completed
    September 30, 2026 at 3:00 AMUTC
    Completed
    September 30, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 29, 2026 at 10:00 PMUTC
    In progress
    September 29, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    September 25, 2026 at 1:50 PMUTC
    Planned
    September 25, 2026 at 1:50 PMUTC

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the George Node.

    Please see maintenance information below:

    Planned Start Date/Time: 30/09/2026 00:00 AM SAST

    Planned End Date/Time: 30/09/2026 05:00 AM SAST

    Affected areas:
    Thembalethu

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us via email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za




    Octotel-Footer

SEP29
Octotel Network Notice | Conformance Maintenance | Rondebosch Node | 30 September 2026
CompletedMaintenance5 hours
  • Completed
    September 30, 2026 at 3:00 AMUTC
    Completed
    September 30, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 29, 2026 at 10:00 PMUTC
    In progress
    September 29, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    September 25, 2026 at 1:54 PMUTC
    Planned
    September 25, 2026 at 1:54 PMUTC

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Rondebosch Node.

    Please see maintenance information below:

    Planned Start Date/Time: 30/09/2026 00:00 AM SAST

    Planned End Date/Time: 30/09/2026 05:00 AM SAST

    Affected areas:
    Newlands
    Claremont
    Constantia
    Harfield Village
    Kenilworth
    Rondebosch
    Rondebosch East
    Wynberg

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us via email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za


    Octotel-Footer

Octotel Network Notice | Service Disruption: Cape Gate | 29 September 2026
ResolvedPartial outage6 hours 21 minutes
  • Resolved
    UTC
    Resolved

    Dear ISP Partner.

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection. 

    Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

  • Update
    UTC
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-3 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • Update
    UTC
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-4 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • Update
    UTC
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: 5 Hours.

    Further updates to follow as our team makes progress.

    Kind Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    UTC
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    UTC
    Update

    Dear ISP Partner,


    We are observing an issue affecting certain customers on our Cape Gate node.


    Roads Affected:

    Adrienne Street

    Aloha Close

    Ascot Street

    Aucuba Street

    Canal Close

    Conroy Street

    Coucal Street

    Crombec Street

    Dan King Road

    Daphne Crescent

    Erani Close

    Figaro Crescent

    Fiskaal Close

    Flamingo Crescent

    Florican Drive

    Forest Drive

    Hantamberg Road

    Hermon Crescent

    Hill Close

    Horak Street

    Justicia Crescent

    Kipling Street

    Kwikstert Close

    Lake Close

    Langverwacht Road

    Lapwing Crescent

    Lasea Street

    Loarti Road

    Lonngren Road

    Maleo Road

    Matroosberg Crescent

    Maui Road

    Megan Street

    Monique Crescent

    Mosselbank Road

    Mountain Crescent

    Murrelet Street

    Nepeta Street

    Nero Close

    Nightjar Street

    Ochna Street

    Petrel Road

    Phoenix Crescent

    Piculet Crescent

    Puteoli Street

    Rondeberg Crescent

    Sarel Van Deventer Road

    Sidon Close

    Sterkspruit Street

    Tafelberg Road

    Tapaculo Street

    Tishbe Close

    Tinamou Street

    Trumpeter Road

    Trogon Street

    Van der Merwe Street

    Visser Street

    Vorster Street

    Wailea Road

    Waikiki Road

    Wapnick Street

    Engineers are investigating.


    Kindly await further updates.


    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    UTC
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers on our Cape Gate node.

    Engineers are investigating.

    Kindly await further updates.

    Regards.

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption: Strand | 29 September 2026
ResolvedPartial outage9 hours 56 minutes
  • Resolved
    UTC
    Resolved

    Dear ISP Partner.

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

  • Update
    UTC
    Update

    Dear ISP Partner,


    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.


    ETR for complete restoration: +-3 hours


    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • Update
    UTC
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-4 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • Update
    UTC
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-5 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • Update
    UTC
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-6 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • Update
    UTC
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: 7 Hours.

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800




  • Update
    UTC
    Update

    Dear ISP Partner,

    Octotel's engineers are currently on-site, still assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    UTC
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    UTC
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers on our Strand node.

    Areas affected:

    Gustrow

    Southfork

    Gordon's bay Central

    Lwandle

    Onverwacht

    Rusthof

    Broadlands

    Temperance Town

    Mansfield

    Anchorage Park

    Winslow

    Pine Acres

    Sercor Park

    Engineers are investigating.


    Kindly await further updates.


    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    UTC
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers on our Strand node.

    Engineers are investigating.

    Kindly await further updates.

    Regards.

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Aug 2026

AUG31
Octotel Network Notice | Route Maintenance | Athlone Node | 1 September 2026
CompletedMaintenance5 hours
  • Completed
    September 01, 2026 at 3:00 AMUTC
    Completed
    September 01, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 31, 2026 at 10:00 PMUTC
    In progress
    August 31, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    August 28, 2026 at 1:58 PMUTC
    Planned
    August 28, 2026 at 1:58 PMUTC

    Dear ISP Partner,



    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Athlone Node.

    Please see maintenance information below:

    Planned Start Date/Time: 01/09/2026 00:00 AM SAST

    Planned End Date/Time: 01/09/2026 05:00 AM SAST

    Affected areas :
    Athlone
    Belgravia
    Crawford
    Gatesville
    Gleemoor
    Rondebosch East

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us via email at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer
AUG31
Octotel Network Notice | Route Maintenance | Sea Point Node | 1 September 2026
CompletedMaintenance5 hours
  • Completed
    September 01, 2026 at 3:00 AMUTC
    Completed
    September 01, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 31, 2026 at 10:00 PMUTC
    In progress
    August 31, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    August 28, 2026 at 2:01 PMUTC
    Planned
    August 28, 2026 at 2:01 PMUTC

    Dear ISP Partner,



    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Sea Point Node.

    Please see maintenance information below:

    Planned Start Date/Time: 01/09/2026 00:00 AM SAST

    Planned End Date/Time: 01/09/2026 05:00 AM SAST

    Affected areas :
    Bantry Bay

    Fresnaye

    Sea Point

    Three Anchor Bay

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us via email at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer
Octotel Network Notice | Service Disruption: Gugulethu | 31 August 2026
ResolvedPartial outage9 hours 41 minutes
  • Resolved
    UTC
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repair works. Please have those customers still offline reboot their ont and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • Update
    UTC
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-2 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • Monitoring
    UTC
    Monitoring

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-3 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • Update
    UTC
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-4 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • Update
    UTC
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-5 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • Update
    UTC
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: to be confirmed.

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • Update
    UTC
    Update

    Dear ISP Partner,

    Octotel's engineers are currently still on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • Identified
    UTC
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • Update
    UTC
    Update

    Dear ISP Partner,


    We are observing an issue affecting certain customers on our Gugulethu node.


    Affected Area: Gugulethu, Nyanga.


    Affected roads are listed below:

    • Great Dutch Street

    • Amplankeni Crescent

    • Terminus Road

    • Steve Karnovertz Street

    • B Longo Road

    • J Makateng Road

    • G Ntamo Street

    • Z Memani Road

    • L Yeko Close

    • J Galweni Street

    • Ntlangano Crescent

    • Sombo Street

    • Mapasa Street

    • Zolile Geld Road

    • Mathambiso Road

    • Temba Khondlo

    • John Konile Street

    • Ny 103 Street

    • Ny 102 Street

    • Gladys Mgudlandlu Street

    • Vukukhanye Street

    • Ny 78 Street

    • Elijah Loza Street

    • West Dakuse Street

    • E Mjodo Street

    • Tritonia Road

    • Kolanisi Street

    • Kraal Road

    • Miller Street

    • Jacob Street

    • A Jacobs Street

    • Maplangeni Street

    • Ny 7 Street

    • M Mbewana Street

    • Ny 101 Street

    • Ny 100 Street

    • Mcnaght Kwanini Street

    • L Dike Street

    • Samuel Langa Street

    • Siwa Street

    • Sthandathu Mjanyana

    • South Saba Crescent

    • Ny 3A Street

    • Ny 38 Street

    • Vuyani Maphuza Street

    • Fenqe Street

    • Gillian Close

    • Ny 99 Street

    • Emdeni Street

    • Ben Zantsi Street

    • Ny 21 Street

    • Noude Street

    • Jan Van Eck Road

    • Lee Bozalek Road

    • Gugulethu Seven Street

    • Sikhululekile Street

    • Ny 77 Street

    • Thembalethu Street

    • Ny 3 North Street

    • E Hewu Street

    • S Saba Street

    • Ngxatha Street

    • Mzamka Street

    • Ernie Batt Crescent

    • Mpumelelo Rwarwa Road

    • Cubungu Street

    • Tsamana Street

    • Mampi Close

    • Wiseman Setheni Street

    • Mbambo Street

    • Gilbert Naphakade Street

    • Nontobeko Steleki Street

    • Naude Street

    Engineers are investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

  • Investigating
    UTC
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers on our Gugulethu node.

    Affected area: Gugulethu, Nyanga.

    Engineers are investigating.

    Kindly await further updates.

    Regards.

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

AUG26
Scheduled Hardware Maintenance : Sea Point Node | 27 August 2026
CompletedMaintenance5 hours
  • Completed
    August 27, 2026 at 3:00 AMUTC
    Completed
    August 27, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 26, 2026 at 10:00 PMUTC
    In progress
    August 26, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    August 21, 2026 at 9:57 AMUTC
    Planned
    August 21, 2026 at 9:57 AMUTC

    Dear ISP Partner,

    Octotel technicians will be performing routine pro-active hardware maintenance on the Sea Point node.

    Maintenance window:

    Planned Start Date/Time: 27/08/2026 00:00 SAST

    Planned End Date/Time: 27/08/2026 05:00 SAST

    Affected Areas: Bantry Bay, Fresnaye, Sea Point, Three Anchor Bay

    Impact:

    Certain customers may experience intermittent to no connectivity for the duration of the maintenance window

    If you have any queries regarding this maintenance please reach out to us on email at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer
AUG26
Octotel Network Notice | Conformance Route Maintenance | Wellington Node | 26 August 2026
CompletedMaintenance1 hour
  • Completed
    August 26, 2026 at 3:00 AMUTC
    Completed
    August 26, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 26, 2026 at 2:00 AMUTC
    In progress
    August 26, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 19, 2026 at 9:32 AMUTC
    Planned
    August 19, 2026 at 9:32 AMUTC

    Dear Valued Customer,

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Wellington Node

    Please see maintenance information below:

    Planned Start Date/Time: 26/08/2026 04:00 SAST
    Planned End Date/Time: 26/08/2026 05:00 SAST

    Scope of work:
    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Technicians are onsite and engineers are on standby to ensure minimal service disruptions.

    If you have any queries regarding this maintenance please reach out to us on email at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer

Jul 2026

Octotel Network Notice | Service Disruption Update: Rondebosch | 31 July 2026
ResolvedPartial outage2 hours 28 minutes
  • Resolved
    UTC
    Resolved

    Dear ISP Partner.

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection. 

    Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

  • Update
    UTC
    Update

    Dear ISP Partner.

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: ± 2 Hours

    Further updates to follow as our team makes progress.

    Regards.
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

  • Identified
    UTC
    Identified

    Dear ISP Partner.

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

  • Investigating
    UTC
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Rondebosch, Wynberg area.

    Affected road/s are listed below:

    • Broad Road

    Technicians are en route to site.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

JUL29
Octotel Network Notice | Conformance Route Maintenance | Wellington Node | 30 July 2026
CompletedMaintenance5 hours
  • Completed
    July 30, 2026 at 3:00 AMUTC
    Completed
    July 30, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 29, 2026 at 10:00 PMUTC
    In progress
    July 29, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    July 24, 2026 at 12:12 PMUTC
    Planned
    July 24, 2026 at 12:12 PMUTC

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Wellington Node.

    Please see maintenance information below:

    Planned Start Date/Time: 30/07/2026 00:00 AM SAST

    Planned End Date/Time: 30/07/2026 05:00 AM SAST

    Affected areas:
    Amstelhof

    Groenheuwel

    Klein Nederburg

    Langvlei

    Mbekweni

    Mountain Ridge Estate

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us via email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer
JUL29
Octotel Network Notice | Route Maintenance | Strand Node | 30 July 2026
CompletedMaintenance5 hours
  • Completed
    July 30, 2026 at 3:00 AMUTC
    Completed
    July 30, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 29, 2026 at 10:00 PMUTC
    In progress
    July 29, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    July 24, 2026 at 12:16 PMUTC
    Planned
    July 24, 2026 at 12:16 PMUTC

    Dear ISP Partner,



    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Strand Node.

    Please see maintenance information below:

    Planned Start Date/Time: 30/07/2026 00:00 AM SAST

    Planned End Date/Time: 30/07/2026 05:00 AM SAST

    Affected areas :
    Audas Estate

    Heldervue / Lionviham

    Roundhay

    Somerset West CBD

    Somerset West Industrial


    Affected Roads:
    Adshade Street

    Altena Road

    Beach Road

    Caledon Street

    Church Street

    Clarendon Rd

    Crompton Street

    Delson Circle

    Drama Street

    Duncan Street

    Fabriek Street

    Fagan Street

    Fijnbos Close

    Georgian Crescent

    Industria Street

    Julian Way

    Langenegger Street

    Lourens Street

    Main Road

    Michau Street

    Mills Street

    Mynhardt Street

    Newton Road

    Newton Street

    Oosterlig Street

    Pickle Street

    Primrose Street

    Rankine Street

    Riverside Road

    Stuart Close

    Tulip Close

    Van Zyl Street

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us via email at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer
JUL27
Octotel Network Notice | Conformance Route Maintenance | George Node | 28 July 2026
CompletedMaintenance5 hours
  • Completed
    July 28, 2026 at 3:00 AMUTC
    Completed
    July 28, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 27, 2026 at 10:00 PMUTC
    In progress
    July 27, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    July 17, 2026 at 1:44 PMUTC
    Planned
    July 17, 2026 at 1:44 PMUTC

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the George Node.

    Please see maintenance information below:

    Planned Start Date/Time: 28/07/2026 00:00 AM SAST

    Planned End Date/Time: 28/07/2026 05:00 AM SAST

    Affected areas:
    Blanco

    Borcherds

    Conville

    Glenwood

    Heather Park

    Lawaaikamp

    Pacaltsdorp

    Rosemoor

    Thembalethu

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us via email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer
JUL27
Octotel Network Notice | Conformance Route Maintenance | Rondebosch Node | 28 July 2026
CompletedMaintenance5 hours
  • Completed
    July 28, 2026 at 3:00 AMUTC
    Completed
    July 28, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 27, 2026 at 10:00 PMUTC
    In progress
    July 27, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    July 24, 2026 at 12:06 PMUTC
    Planned
    July 24, 2026 at 12:06 PMUTC

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Rondebosch Node.

    Please see maintenance information below:

    Planned Start Date/Time: 28/07/2026 00:00 AM SAST

    Planned End Date/Time: 28/07/2026 05:00 AM SAST

    Affected areas: Rondebosch East, Upper Newlands

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us via email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | support@octotel.co.za

    Octotel-Footer

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