Cape Town Central - Operational
Cape Town Central
Southern Suburbs - Operational
Southern Suburbs
Northern Suburbs - Operational
Northern Suburbs
Atlantic Seaboard - Operational
Atlantic Seaboard
West Coast - Operational
West Coast
Cape Winelands - Operational
Cape Winelands
Helderberg - Operational
Helderberg
Overberg - Operational
Overberg
Garden Route - Operational
Garden Route
Gauteng - Operational
Gauteng
ISP Portal - Operational
ISP Portal
Octotel website - https://www.octotel.co.za/ - Operational
Octotel website - https://www.octotel.co.za/
Octotel Telephony System - Operational
Octotel Telephony System
Notice history
Feb 2025
- PlannedFebruary 11, 2025 at 1:00 AMPlannedFebruary 11, 2025 at 1:00 AM
Dear ISP Partner,
Octotel Partner Provider will be performing routine software maintenance affecting the Eagle Canyon aggregation node.
Maintenance window:
Planned Start Date/Time: 11/02/2025 03:00 SAST
Planned End Date/Time: 11/02/2025 05:00 SASTAFFECTED NODES: Eagle Canyon
Impact:
Customers can expect intermittent to no connectivity for brief periods during the maintenance window.
If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- ResolvedResolved
Dear ISP Partner,
Octotel engineers have completed the fibre repair works. Please have those customers still offline reboot their ONT and routers and retest the connection.
Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - IdentifiedIdentified
Dear ISP Partner,
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: ± 4 hours.
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
We are observing an issue affecting certain customers in Rondebosch.
Affected roads are listed below:
Main Road
Ottery Road
Broad Road
Cook Road
Franklin Road
Thomson Road
Barnstaple Road
Brentwood Road
Columbus Road
Liverpool Road
Queen Victoria Road
St Michaels Road
Sussex Road
Carabinier Road
Kildare Road
Hayes Road
Tyrone Road
Saint Leger Road
Caribbean Lane
Oak Avenue
Byrnes Avenue
Rosmead Avenue
Harpford Avenue
Mariendahl Avenue
St Kilda's Close
Harpford Close
Pendle Crescent
Fir Street
Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting certain customers in Rondebosch.
Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
Jan 2025
- ResolvedResolved
Dear ISP Partner,
We are observing services for George Node have restored and are testing stable.
We anticipate no further service disruptions.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - MonitoringMonitoring
Dear ISP Partner,
We are observing services for George Node restored at the moment.
Engineers are monitoring for stability.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
Engineers continue to investigate the issue affecting certain customers on the George Node.
Currently no ETA available.Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting certain customers on the George node. Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- CompletedJanuary 28, 2025 at 3:00 AMCompletedJanuary 28, 2025 at 3:00 AMMaintenance has completed successfully
- In progressJanuary 28, 2025 at 2:00 AMIn progressJanuary 28, 2025 at 2:00 AMMaintenance is now in progress
- PlannedJanuary 28, 2025 at 2:00 AMPlannedJanuary 28, 2025 at 2:00 AM
Dear ISP Partner,
Octotel Engineers will be performing scheduled maintenance on our core network devices in Western Cape.
Maintenance window:
Planned Start Date/Time: 28/01/2025 04:00 SAST
Planned End Date/Time: 28/01/2025 05:00 SAST
Impact:
Customers can expect no internet connectivity for a brief period during the maintenance window.
If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.zaRegards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- CompletedJanuary 23, 2025 at 3:00 AMCompletedJanuary 23, 2025 at 3:00 AMMaintenance has completed successfully
- In progressJanuary 22, 2025 at 10:00 PMIn progressJanuary 22, 2025 at 10:00 PMMaintenance is now in progress
- PlannedJanuary 22, 2025 at 10:00 PMPlannedJanuary 22, 2025 at 10:00 PM
Dear ISP Partner
Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the George Node.
Please see maintenance information below:
Planned Start Date/Time: 23/01/2025 00:00 AM SAST
Planned End Date/Time: 23/01/2025 05:00 AM SAST
Affected areas : Levallia, Rosemore, Pacaltsdorp, Borcherds, Conville
Scope of work:
The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.
Affected roads are listed below:
Park Road
LILLY AVENUE
Volkwyn St
Gardenia Cl
Swaardlelie St
Gardenia Crescent
Mountainview Crescent
Orgidee Avenue
ST MARY
Mackay St
Protea Road
Protea Valley
Triumph Cl
Kosmos St
KATJIE PIERING
Kalossie Street
Kaktus straat
Krisant Street
KALKOENTJIE LANE
Daisy Street
VIOOLTJIE STREET
Kapokblom road
Kanna Street
Kokerboom Close
Karmelia Street
Krismisroos Close
Kalossie St
Karmelia Street
Comay Close
Kanarie Street
Delport Close
Deerling Close
Harmonie Close
Hibiscus
Cornish Street
Canary Street
DELPORT STREET
Restant St
Kappertjie St
COMAY STREET
Molen Cl
Bouwer Street
Beer Street
Krom Street
Brown Street
Vlei Street
LANGMARK STREET
Attakwas Street
Fotheringham St
Pedro Street
Widdom St
De Silva
Mitchell Baker
Miller St
Strip St
Kwartel Street
Hick Street
Hurter Street
Truter Street
Kondor Street
Woltemade Street
O'Connell Street
Nuwe Street
Francis Street
Parson Street
Niewoud Street
Mcgregor St
Vincent Street
Spandiel Circle
Marsh Street
Goedehoop Street
Rietbok Street
Stag Street
Veteran Road
Bruce Street
Spa St
Ranger Street
Blom St
Thomas Street
Aalwyn Rd
Knysna Rd
Glenwood Ridge
Glenwood Ave
Factory Street
Yellowood Boulevard
If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance.
Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.
If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- ResolvedResolved
Dear ISP Partner,
Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.
Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
Octotel engineers have commenced with the fibre repairs to restore connectivity to affected customers. ETR for complete restoration ± 3.5 hours .
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - IdentifiedIdentified
Dear ISP Partner,
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
Technicians have identified a fibre break and are currently localising the point of failure.
No ETR has been provided at present.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
We are observing an issue affecting certain customers in the Strand area.
Affected roads are listed below:
5th Street
6th Street
7th Street
8th Street
9th Street
10th Street
11th Street
12th Street
14th Street
16th Street
17th Street
18th Street
19th Street
20th Avenue
Rusthof Road
Le Grange Street
Constantia Avenue
Princeton Street
Sorbonne Street
Oxford Street
Harvard Street
Tokai Road
Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
We are observing an issue affecting certain customers in the Strand area.
Affected roads are listed below:
5th Street
6th Street
7th Street
8th Street
9th Street
10th Street
11th Street
12th Street
16th Street
17th Street
18th Street
19th Street
20th Avenue
Rusthof Road
Le Grange Street
Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting certain customers in the Strand area.
Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- ResolvedResolved
Dear ISP Partner,
Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ont and routers and retest the connection.
Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- MonitoringMonitoring
Dear ISP Partner,
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- UpdateUpdate
Dear ISP Partner,
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: ± 6hrs.
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.
ETR for complete restoration to be confirmed.
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - IdentifiedIdentified
Dear ISP Partner,
Octotel is experiencing a fibre break on our network affecting certain customers in the Cape Gate, Kraaifontein area.
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
Further updates to follow.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
We are observing an issue affecting certain customers in the Cape Gate, Kraaifontein area.
Affected roads are listed below:
Viking Drive
Cocos Crescent
Charnwood Crescent
Shackelton Crescent
Sagewood Crescent
Camberley Crescent
Richmond Crescent
Bortoli Crescent
Haakon Close
Weltevrede Close
Kanonkop Close
Starfish Close
Blaauwklippen Close
Springfield Close
Clarendon Close
Akkerdal Close
Mostert Street
Begania Street
Canterbury Street
Visser Street
Conroy Street
Seville Street
Wapnick Street
Vorster Street
Berman Street
Steytler Street
Vesser street
Horak Street
Wessex Way
Arthur Way
Milton Road
Mosselbank Road
Kaapzicht Road
Darwin Road
Laibach Road
Ashbury Grove
Waterford Avenue
Technicians are en route to site.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting certain customers in the Cape Gate, Kraaifontein area.
Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
Dec 2024
- ResolvedResolved
Octotel Network Notice | Service Disruption: George Update | 23 December 2024
Dear ISP Partner,
Octotel engineers have completed the fibre repair works. Please have those customers still offline reboot their ONT and routers and retest the connection.
Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.
Kind Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- MonitoringMonitoring
Octotel Network Notice | Service Disruption: George Update | 23 December 2024
Dear ISP Partner,
Octotel engineers have commenced with fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: +-1 Hour
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- UpdateUpdate
Dear ISP Partner,
Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.
ETR for complete restoration: ±5hrs.
Further updates to follow as our team makes progress.
Kind Regards
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- IdentifiedIdentified
Dear ISP Partner,
We are observing an issue affecting certain customers in the George Area.
Affected roads are listed below:
Beach Road
Flag Close
Albatros Street
Chip Close
Fairway Drive
Eagle Drive
Birdie Road
Bogea Close
Chopin Street
Unnamed Road
Green Road
Octotel engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an ETR for the full restoration process.Further updates to follow.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting certain customers in the George area.
Engineers are investigating and details of the affected services to follow.
Kindly await further updates.
Regards,
Octotel NOC
- ResolvedResolved
Dear ISP Partner,
Octotel engineers have completed the fibre repair works. Please have those customers still offline reboot their ONT and routers and retest the connection.
Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.
Kind Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- UpdateUpdate
Dear ISP Partner,
Octotel engineers are still in progress with the fibre repairs to restore connectivity to those affected customers.
Certain customer connections have started to restore as our team makes progress with the fibre repairs.
ETR for complete restoration: ±2hrs.
Further updates to follow as our team makes progress.
Kind Regards
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- UpdateUpdate
Dear ISP Partner,
Our Octotel engineers will be on-site at 10:00 AM today to address the remaining customers still affected by the infrastructure damage linked to the Gugulethu node.
Due to the area’s volatile and unsafe conditions, our teams are required to wait for security personnel to arrive before proceeding with the remaining infrastructure repairs.
We will provide an estimated time of restoration (ETR) as soon as our teams have commenced the necessary repair work.
Octotel sincerely apologises for any inconvenience caused and appreciates your understanding and patience as we work to restore the remaining links down.
Kind regards,
Octotel NOC
Octotel: Open Access Fibre Networkswww.octotel.co.za | 0874700800
- UpdateUpdate
Dear ISP Partner.
Due to safety concerns, repairs have been deferred to tomorrow morning first thing.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- UpdateUpdate
Dear ISP Partner,
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: to be confirmed.
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - IdentifiedIdentified
Dear ISP Partner,
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
Further updates to follow.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
We are observing an issue affecting certain customers in the Gugulethu Area.
Affected roads are listed below:
Crete Close
Arion Close
Orpheus Close
Icarus Close
Eros Close
Crete Close
Eleanor Close
Ronald Close
Edmund Close
Joy Close
Carnation Avenue
Azalea Avenue
Heuningtee Avenue
Athena Avenue
Frank Avenue
Disa Avenue
Donegal Avenue
Essenhout Way
Joan Street
Eureka Street
David Street
Frank Street
Fabriek Street
Gerald Street
Angela Street
Simon Street
Jean Street
Joyce Street
Johannes Street
Thomas Street
Edmund Street
Oliver Street
Robin Street
Rosalind Street
Duncan Street
Ross Street
Joan Street
Louise Street
Myrtle Road
Hanekom Road
Hazel Road
Agnes Road
Eleanor Road
Edward Road
Ursula Road
Doreen Road
Hector Road
Julia Road
Charles Lane
Marie Crescent
Richard Crescent
Lindalaan
Engineers are currently investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting certain customers in the Gugulethu area.
Engineers are investigating and details of the affected services to follow.
Kindly await further updates.
Regards,
Octotel NOC
- CompletedDecember 12, 2024 at 7:00 PMCompletedDecember 12, 2024 at 7:00 PMMaintenance has completed successfully
- In progressDecember 12, 2024 at 12:00 PMIn progressDecember 12, 2024 at 12:00 PMMaintenance is now in progress
- PlannedDecember 12, 2024 at 12:00 PMPlannedDecember 12, 2024 at 12:00 PM
Dear ISP Partner,
Octotel's partner provider technicians will be performing scheduled maintenance at the Bredasdorp & Struisbaai access nodes.
Maintenance window:
Planned Start Date/Time: 12/12/2024 14:00 SAST
Planned End Date/Time: 12/12/2024 20:00 SASTAFFECTED NODES: Bredasdorp; Struisbaai
Impact:
Customers may experience intermittent to no connectivity for periods for the duration of the maintenance window.
If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- ResolvedResolved
Dear ISP Partner,
We are observing services remain stable.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - MonitoringMonitoring
Dear ISP Partner,
We are observing services have stabilized.
Engineers are monitoring.
Kindly await further updatesRegards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - IdentifiedIdentified
Dear ISP Partner,
We are still observing intermittent connectivity of services in Plett. Our partner provider is currently at localising the break in the transmission service.
Customers may experience intermittent to no connectivity. No ETR is available as yet.
Kindly await further updatesRegards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting the stability of connectivity services at the Plettenberg node. Our partner provider is currently at site investigating.
Customers may experience intermittent to no connectivity. No ETR is available as yet.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- CompletedDecember 08, 2024 at 6:00 PMCompletedDecember 08, 2024 at 6:00 PMMaintenance has completed successfully
- In progressDecember 08, 2024 at 12:00 PMIn progressDecember 08, 2024 at 12:00 PMMaintenance is now in progress
- PlannedDecember 08, 2024 at 12:00 PMPlannedDecember 08, 2024 at 12:00 PM
Dear ISP Partner,
Octotel's partner provider technicians will be performing scheduled maintenance at the Bredasdorp & Struisbaai access nodes.
Maintenance window:
Planned Start Date/Time: 08/12/2024 14:00 SAST
Planned End Date/Time: 08/12/2024 20:00 SASTAFFECTED NODES: Bredasdorp; Struisbaai
Impact:
Customers may experience intermittent to no connectivity for periods for the duration of the maintenance window.
If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800