Octotel Services - Notice history

All systems operational

Operational

Cape Town Central - Operational

Southern Suburbs - Operational

Northern Suburbs - Operational

Atlantic Seaboard - Operational

West Coast - Operational

Cape Winelands - Operational

Helderberg - Operational

Overberg - Operational

Garden Route - Operational

Gauteng - Operational

ISP Portal - Operational

Octotel website - https://www.octotel.co.za/ - Operational

Octotel Telephony System - Operational

Notice history

Mar 2025

Scheduled Vendor Maintenance : Struisbaai | 27 March 2025
Scheduled for March 27, 2025 at 12:00 PM – 6:00 PM about 6 hours
  • Planned
    March 27, 2025 at 12:00 PM
    Planned
    March 27, 2025 at 12:00 PM

    Dear ISP Partner,

    Octotel's partner provider technicians will be performing scheduled maintenance at the Struisbaai access nodes.

    Maintenance window:
    Planned Start Date/Time: 27/03/2025 14:00 SAST
    Planned End Date/Time: 27/03/2025 20:00 SAST

    AFFECTED NODES: Struisbaai Access Node

    Impact:

    Customers may experience intermittent to no connectivity for periods for the duration of the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice | Routine Software Maintenance: Cape Town | 27 March 2025
  • Completed
    March 27, 2025 at 3:00 AM
    Completed
    March 27, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    March 27, 2025 at 1:00 AM
    In progress
    March 27, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    March 27, 2025 at 1:00 AM
    Planned
    March 27, 2025 at 1:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing routine software upgrades in order to improve network stability and resiliency.

    Maintenance window:

    Planned Start Date/Time: 27/03/2025 03:00 SAST

    Planned End Date/Time: 27/03/2025 05:00 SAST

    AFFECTED NODES:

    • Greenpoint

    • Mutual Heights

    • Ruyterwacht

    • Blouberg

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at

    support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice | Routine Software Maintenance: Johannesburg | 27 March 2025
  • Completed
    March 27, 2025 at 3:00 AM
    Completed
    March 27, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    March 27, 2025 at 1:00 AM
    In progress
    March 27, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    March 27, 2025 at 1:00 AM
    Planned
    March 27, 2025 at 1:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing routine software upgrades in order to improve network stability and resiliency.

    Maintenance window:

    Planned Start Date/Time: 27/03/2025 03:00 SAST

    Planned End Date/Time: 27/03/2025 05:00 SAST

    AFFECTED NODES:

    • Eagle Canyon

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at

    support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice | Route Conformance Maintenance | Atlantis Node | 27 March 2025
  • Completed
    March 27, 2025 at 3:00 AM
    Completed
    March 27, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    March 26, 2025 at 10:00 PM
    In progress
    March 26, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    March 26, 2025 at 10:00 PM
    Planned
    March 26, 2025 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Atlantis Node.

    Please see maintenance information below:

    Planned Start Date/Time: 27/03/2025 00:00 AM SAST

    Planned End Date/Time: 27/03/2025 05:00 AM SAST

    Affected areas : Saxonsea

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    Affected roads are listed below:

    Monte Vista Crescent

    February Road

    Unity Drive

    Murray Avenue

    Strandloper Street

    Flamink Street

    Victoria Link Road

    Folkstone Crescent

    Corner Exeter Rd

    Park Drive

    Yarmouth Street

    Diss 1.3 km

    Turffontein Road

    Aintree Street

    Unity Dr

    Dunn Rd

    Fairthorne Rd

    Fox Rd

    Strandloper Str

    Albatros Cres

    Murray Ave

    Swaan Rd

    Pelikaan Str

    De Beers Ave

    Joyce Mzamo Str

    Park Dr

    Ascot Str

    Newbury Rd

    Woodhead Close

    Exeter Rd

    Plump Cl

    Barkley Rd

    Chester Cl

    Saratoga Cres

    Phoenix Park

    Yarmouth Str

    Hunt Pl

    Polo Pl

    Hurst Pl

    Greyville Close

    Carlisle Str

    Aintree Str

    Summerveld Str

    Stockton Str

    Ludlow Str

    Riverton Rd

    Klampenborg Rd

    Monte Vista Cres

    February Rd

    Flamink Str

    Victoria Link Rd

    Folkstone Cres

    Beaulah Rd

    Epson Str

    The Bay Rd

    Carlisle Rd

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice | Route Conformance Maintenance | Lakeside Node | 27 March 2025
  • Completed
    March 27, 2025 at 3:00 AM
    Completed
    March 27, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    March 26, 2025 at 10:00 PM
    In progress
    March 26, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    March 26, 2025 at 10:00 PM
    Planned
    March 26, 2025 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Lakeside Node.

    Please see maintenance information below:

    Planned Start Date/Time: 27/03/2025 00:00 AM SAST

    Planned End Date/Time: 27/03/2025 05:00 AM SAST

    Affected areas : Capricorn

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    Affected roads are listed below:

    Spurwing Circle

    Oyster Bay

    Osprey Crescent

    Corncrake Close

    Sandpiper Mews

    Duiker Gate

    Ocean Villas Crescent

    in field back of buildings

    Santiago Bay

    Dune Crescent complex

    Ocean Terrace

    Osprey Cres

    Corncrake Cl

    Spurwing Cir

    Ocean Villas Cres

    Skorpios Cres

    Sanderling Rd

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Feb 2025

Emergency Partner Maintenance : Bredasdorp | 27 February 2025
  • Completed
    February 27, 2025 at 6:00 PM
    Completed
    February 27, 2025 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    February 27, 2025 at 12:00 PM
    In progress
    February 27, 2025 at 12:00 PM
    Maintenance is now in progress
  • Planned
    February 27, 2025 at 12:00 PM
    Planned
    February 27, 2025 at 12:00 PM

    Dear ISP Partner,

    Octotel's partner provider will be performing emergency maintenance which may affect customers on the Bredasdorp Aggregation node.

    Maintenance window:
    Planned Start Date/Time: 27/02/2025 14:00 SAST
    Planned End Date/Time: 27/02/2025 20:00 SAST

    AFFECTED NODES: Bredasdorp

    Impact:
    Customers may experience intermittent to no connectivity during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Scheduled Maintenance | Knysna Node | 27 February 2025
  • Completed
    February 27, 2025 at 3:00 AM
    Completed
    February 27, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    February 27, 2025 at 2:00 AM
    In progress
    February 27, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    February 27, 2025 at 2:00 AM
    Planned
    February 27, 2025 at 2:00 AM

    Dear ISP Partner,

    Octotel Engineers will be conducting routine software upgrades on the Knysna Node.

     

    Maintenance window:
    Planned Start Date/Time: 27/02/2025 04:00 SAST
    Planned End Date/Time: 27/02/2025 05:00 SAST

     

    AFFECTED NODES:

    • Knysna

    Impact:
    Customers can expect intermittent to no connectivity during the maintenance window.

    If you have any queries regarding this maintenance, please reach out to us on 087 470 0800 or email us at support@octotel.co.za

     

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Service Disruption : Certain ISPs | 26 February 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for certain ISPs were briefly disrupted and have since restored at the moment.

    Engineers are monitoring for any further issues.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice | Route Maintenance Extension | Knysna Node | 25 February 2025
  • Update
    February 25, 2025 at 6:02 AM
    Completed
    February 25, 2025 at 6:02 AM
    Maintenance is now in progress.
  • Completed
    February 25, 2025 at 6:00 AM
    Completed
    February 25, 2025 at 6:00 AM
    Maintenance has completed successfully
  • Update
    February 25, 2025 at 4:46 AM
    In progress
    February 25, 2025 at 4:46 AM

    Dear ISP Partner,

    We are writing to inform you that the scheduled maintenance in Knysna has been extended to allow for additional work. Please see the revised maintenance details below:

    Planned Start Date/Time: 25/02/2025 00:00 SAST

    Extended End Date/Time: 25/02/2025 08:00 SAST

    Scope of Work:

    Infrastructure rehabilitation

    Affected Area:

    Knysna

    If a customer loses connectivity during the maintenance window, it is due to the scheduled work. We aim to complete the maintenance as quickly as possible, with minimal impact on service.

    If you have any questions or concerns, please do not hesitate to contact us at 087 470 0800 or email support@octotel.co.za.

    We appreciate your understanding and apologise for any inconvenience caused.

  • Update
    February 25, 2025 at 3:00 AM
    In progress
    February 25, 2025 at 3:00 AM

    Dear ISP Partner,

    We are writing to inform you that the scheduled maintenance in Knysna has been extended to allow for additional work. Please see the revised maintenance details below:

    Planned Start Date/Time: 25/02/2025 00:00 SAST

    Extended End Date/Time: 25/02/2025 07:00 SAST

    Scope of Work:

    Infrastructure rehabilitation

    Affected Area:

    Knysna

    If a customer loses connectivity during the maintenance window, it is due to the scheduled work. We aim to complete the maintenance as quickly as possible, with minimal impact on service.

    If you have any questions or concerns, please do not hesitate to contact us at 087 470 0800 or email support@octotel.co.za.

    We appreciate your understanding and apologise for any inconvenience caused.

  • In progress
    February 24, 2025 at 10:00 PM
    In progress
    February 24, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    February 24, 2025 at 10:00 PM
    Planned
    February 24, 2025 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled remedial maintenance on our infrastructure which will affect the Knysna Node

    Please see maintenance information below:

    Planned Start Date/Time: 25/02/2025 00:00 AM SAST

    Planned End Date/Time: 25/02/2025 05:00 AM SAST

    Affected areas : Hornlee

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection

    Affected roads are listed below:

    Sun valley street

    Stinkeood crescent

    Milkwood drive

    Bookenhout avenue

    Salie avenue

    Old Toll Road

    Salie avenue

    Witels street

    Assegaai Road

    Plover Road

    Bokmakierie street

    Herons way

    Sandpiper street

    Uil street

    Meeu street

    Patrys street

    Vigilant street

    Noble street

    Waenhout street

    Boswerker street

    Fechter street

    Industria street

    Reinecke street

    Belvidere street

    Formosa street

    Soria street

    Casino street

    Eastford street

    Parade street

    Crest street

    Daffodil street

    Begonia street

    Dahlia street

    Hibiscus street

    Kamdebo

    Candlewood Close

    Lagoon View MDU

    Progress street

    Knysna Hotel

    Milkwood MDU

    Stroebel street

    Heatherdale street

    Chris Nissan street

    Enrico street

    Ralph street

    Stander street

    Stanford street

    Park street

    Protea street

    Cadwood avenue

    Alamein street

    Shamrock street

    Sunridge street

    Saint Theresa street

    Wing street

    Fontein street

    Charlie Levack street

    Kaninie street

    Hamilton street

    Harker street

    Davidson street

    Swarthout street

    Seeperdjie street

    Lamini circle

    Caravan street

    Rose street

    Calander street

    Francis Dixon street

    Piramide street

    Meersig street

    Geelhout Road

    Alexander street

    Hall street

    Skool street

    Spies street

    Taloesie street

    Jonathan street

    Elephant street

    Frederick street

    Botha street

    Jakkie street

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption Update: Strand | 24 February 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ont and routers and retest the connection. 

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to the affected customers. ETR for complete restoration +-2 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an ETR for the full restoration process.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Strand area.

    Affected roads are listed below:

    • Dundas St

    • Kleinbos Avenue

    • Main Rd

    • Napier St

    • Old Sir Lowry's Pass Road

    • Sea View Cl

    • Steyn St

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Jan 2025

Service Disruption : George | 29 January 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for George Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for George Node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Engineers continue to investigate the issue affecting certain customers on the George Node.

    Currently no ETA available.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers on the George node. Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Scheduled Maintenance - Western Cape | 28 January 2025
  • Completed
    January 28, 2025 at 3:00 AM
    Completed
    January 28, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    January 28, 2025 at 2:00 AM
    In progress
    January 28, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    January 28, 2025 at 2:00 AM
    Planned
    January 28, 2025 at 2:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled maintenance on our core network devices in Western Cape.


    Maintenance window:
    Planned Start Date/Time: 28/01/2025 04:00 SAST
    Planned End Date/Time: 28/01/2025 05:00 SAST

    Impact:
    Customers can expect no internet connectivity for a brief period during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice Update | Route Maintenance | George Node | 23 January 2025
  • Completed
    January 23, 2025 at 3:00 AM
    Completed
    January 23, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    January 22, 2025 at 10:00 PM
    In progress
    January 22, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    January 22, 2025 at 10:00 PM
    Planned
    January 22, 2025 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the George Node.

    Please see maintenance information below:

    Planned Start Date/Time: 23/01/2025 00:00 AM SAST

    Planned End Date/Time: 23/01/2025 05:00 AM SAST

    Affected areas : Levallia, Rosemore, Pacaltsdorp, Borcherds, Conville

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    Affected roads are listed below:

    Park Road

    LILLY AVENUE

    Volkwyn St

    Gardenia Cl

    Swaardlelie St

    Gardenia Crescent

    Mountainview Crescent

    Orgidee Avenue

    ST MARY

    Mackay St

    Protea Road

    Protea Valley

    Triumph Cl

    Kosmos St

    KATJIE PIERING

    Kalossie Street

    Kaktus straat

    Krisant Street

    KALKOENTJIE LANE

    Daisy Street

    VIOOLTJIE STREET

    Kapokblom road

    Kanna Street

    Kokerboom Close

    Karmelia Street

    Krismisroos Close

    Kalossie St

    Karmelia Street

    Comay Close

    Kanarie Street

    Delport Close

    Deerling Close

    Harmonie Close

    Hibiscus

    Cornish Street

    Canary Street

    DELPORT STREET

    Restant St

    Kappertjie St

    COMAY STREET

    Molen Cl

    Bouwer Street

    Beer Street

    Krom Street

    Brown Street

    Vlei Street

    LANGMARK STREET

    Attakwas Street

    Fotheringham St

    Pedro Street

    Widdom St

    De Silva

    Mitchell Baker

    Miller St

    Strip St

    Kwartel Street

    Hick Street

    Hurter Street

    Truter Street

    Kondor Street

    Woltemade Street

    O'Connell Street

    Nuwe Street

    Francis Street

    Parson Street

    Niewoud Street

    Mcgregor St

    Vincent Street

    Spandiel Circle

    Marsh Street

    Goedehoop Street

    Rietbok Street

    Stag Street

    Veteran Road

    Bruce Street

    Spa St

    Ranger Street

    Blom St

    Thomas Street

    Aalwyn Rd

    Knysna Rd

    Glenwood Ridge

    Glenwood Ave

    Factory Street

    Yellowood Boulevard

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption Update: Strand | 21 January 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    Further updates to follow as our team makes progress.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    Further updates to follow as our team makes progress.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to affected customers. ETR for complete restoration ± 3.5 hours .

    Further updates to follow as our team makes progress.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians have identified a fibre break and are currently localising the point of failure.

    No ETR has been provided at present.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Strand area.

    Affected roads are listed below:

    • 5th Street

    • 6th Street

    • 7th Street

    • 8th Street

    • 9th Street

    • 10th Street

    • 11th Street

    • 12th Street

    • 14th Street

    • 16th Street

    • 17th Street

    • 18th Street

    • 19th Street

    • 20th Avenue

    • Rusthof Road

    • Le Grange Street

    • Constantia Avenue

    • Princeton Street

    • Sorbonne Street

    • Oxford Street

    • Harvard Street

    • Tokai Road

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Strand area.

    Affected roads are listed below:

    • 5th Street

    • 6th Street

    • 7th Street

    • 8th Street

    • 9th Street

    • 10th Street

    • 11th Street

    • 12th Street

    • 16th Street 

    • 17th Street 

    • 18th Street 

    • 19th Street 

    • 20th Avenue

    • Rusthof Road

    • Le Grange Street

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Strand area.

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption Update: Cape Gate | 19 January 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ont and routers and retest the connection. 

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    Further updates to follow as our team makes progress.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: ± 6hrs.

    Further updates to follow as our team makes progress.  


    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration to be confirmed.

    Further updates to follow as our team makes progress.  

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel is experiencing a fibre break on our network affecting certain customers in the Cape Gate, Kraaifontein area.

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Cape Gate, Kraaifontein area.

    Affected roads are listed below:

    • Viking Drive

    • Cocos Crescent

    • Charnwood Crescent

    • Shackelton Crescent

    • Sagewood Crescent

    • Camberley Crescent

    • Richmond Crescent

    • Bortoli Crescent

    • Haakon Close

    • Weltevrede Close

    • Kanonkop Close

    • Starfish Close

    • Blaauwklippen Close

    • Springfield Close

    • Clarendon Close

    • Akkerdal Close

    • Mostert Street

    • Begania Street

    • Canterbury Street

    • Visser Street

    • Conroy Street

    • Seville Street

    • Wapnick Street

    • Vorster Street

    • Berman Street

    • Steytler Street

    • Vesser street

    • Horak Street

    • Wessex Way

    • Arthur Way

    • Milton Road

    • Mosselbank Road

    • Kaapzicht Road

    • Darwin Road

    •  Laibach Road

    • Ashbury Grove

    • Waterford Avenue

    Technicians are en route to site.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Cape Gate, Kraaifontein area.

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Jan 2025 to Mar 2025

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