Cape Town Central - Operational
Cape Town Central
Southern Suburbs - Operational
Southern Suburbs
Northern Suburbs - Operational
Northern Suburbs
Atlantic Seaboard - Operational
Atlantic Seaboard
West Coast - Operational
West Coast
Cape Winelands - Operational
Cape Winelands
Helderberg - Operational
Helderberg
Overberg - Operational
Overberg
Garden Route - Operational
Garden Route
Gauteng - Operational
Gauteng
ISP Portal - Operational
ISP Portal
Octotel website - https://www.octotel.co.za/ - Operational
Octotel website - https://www.octotel.co.za/
Octotel Telephony System - Operational
Octotel Telephony System
Notice history
Mar 2025
- PlannedMarch 27, 2025 at 12:00 PMPlannedMarch 27, 2025 at 12:00 PM
Dear ISP Partner,
Octotel's partner provider technicians will be performing scheduled maintenance at the Struisbaai access nodes.
Maintenance window:
Planned Start Date/Time: 27/03/2025 14:00 SAST
Planned End Date/Time: 27/03/2025 20:00 SASTAFFECTED NODES: Struisbaai Access Node
Impact:
Customers may experience intermittent to no connectivity for periods for the duration of the maintenance window.
If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- CompletedMarch 27, 2025 at 3:00 AMCompletedMarch 27, 2025 at 3:00 AMMaintenance has completed successfully
- In progressMarch 27, 2025 at 1:00 AMIn progressMarch 27, 2025 at 1:00 AMMaintenance is now in progress
- PlannedMarch 27, 2025 at 1:00 AMPlannedMarch 27, 2025 at 1:00 AM
Dear ISP Partner,
Octotel Engineers will be performing routine software upgrades in order to improve network stability and resiliency.
Maintenance window:
Planned Start Date/Time: 27/03/2025 03:00 SAST
Planned End Date/Time: 27/03/2025 05:00 SAST
AFFECTED NODES:
Greenpoint
Mutual Heights
Ruyterwacht
Blouberg
Impact:
Customers can expect intermittent to no connectivity for brief periods during the maintenance window.
If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- CompletedMarch 27, 2025 at 3:00 AMCompletedMarch 27, 2025 at 3:00 AMMaintenance has completed successfully
- In progressMarch 27, 2025 at 1:00 AMIn progressMarch 27, 2025 at 1:00 AMMaintenance is now in progress
- PlannedMarch 27, 2025 at 1:00 AMPlannedMarch 27, 2025 at 1:00 AM
Dear ISP Partner,
Octotel Engineers will be performing routine software upgrades in order to improve network stability and resiliency.
Maintenance window:
Planned Start Date/Time: 27/03/2025 03:00 SAST
Planned End Date/Time: 27/03/2025 05:00 SAST
AFFECTED NODES:
Eagle Canyon
Impact:
Customers can expect intermittent to no connectivity for brief periods during the maintenance window.
If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- CompletedMarch 27, 2025 at 3:00 AMCompletedMarch 27, 2025 at 3:00 AMMaintenance has completed successfully
- In progressMarch 26, 2025 at 10:00 PMIn progressMarch 26, 2025 at 10:00 PMMaintenance is now in progress
- PlannedMarch 26, 2025 at 10:00 PMPlannedMarch 26, 2025 at 10:00 PM
Dear ISP Partner
Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Atlantis Node.
Please see maintenance information below:
Planned Start Date/Time: 27/03/2025 00:00 AM SAST
Planned End Date/Time: 27/03/2025 05:00 AM SAST
Affected areas : Saxonsea
Scope of work:
The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.
Affected roads are listed below:
Monte Vista Crescent
February Road
Unity Drive
Murray Avenue
Strandloper Street
Flamink Street
Victoria Link Road
Folkstone Crescent
Corner Exeter Rd
Park Drive
Yarmouth Street
Diss 1.3 km
Turffontein Road
Aintree Street
Unity Dr
Dunn Rd
Fairthorne Rd
Fox Rd
Strandloper Str
Albatros Cres
Murray Ave
Swaan Rd
Pelikaan Str
De Beers Ave
Joyce Mzamo Str
Park Dr
Ascot Str
Newbury Rd
Woodhead Close
Exeter Rd
Plump Cl
Barkley Rd
Chester Cl
Saratoga Cres
Phoenix Park
Yarmouth Str
Hunt Pl
Polo Pl
Hurst Pl
Greyville Close
Carlisle Str
Aintree Str
Summerveld Str
Stockton Str
Ludlow Str
Riverton Rd
Klampenborg Rd
Monte Vista Cres
February Rd
Flamink Str
Victoria Link Rd
Folkstone Cres
Beaulah Rd
Epson Str
The Bay Rd
Carlisle Rd
If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance.
Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.
If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- CompletedMarch 27, 2025 at 3:00 AMCompletedMarch 27, 2025 at 3:00 AMMaintenance has completed successfully
- In progressMarch 26, 2025 at 10:00 PMIn progressMarch 26, 2025 at 10:00 PMMaintenance is now in progress
- PlannedMarch 26, 2025 at 10:00 PMPlannedMarch 26, 2025 at 10:00 PM
Dear ISP Partner
Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Lakeside Node.
Please see maintenance information below:
Planned Start Date/Time: 27/03/2025 00:00 AM SAST
Planned End Date/Time: 27/03/2025 05:00 AM SAST
Affected areas : Capricorn
Scope of work:
The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.
Affected roads are listed below:
Spurwing Circle
Oyster Bay
Osprey Crescent
Corncrake Close
Sandpiper Mews
Duiker Gate
Ocean Villas Crescent
in field back of buildings
Santiago Bay
Dune Crescent complex
Ocean Terrace
Osprey Cres
Corncrake Cl
Spurwing Cir
Ocean Villas Cres
Skorpios Cres
Sanderling Rd
If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance.
Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.
If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
Feb 2025
- CompletedFebruary 27, 2025 at 6:00 PMCompletedFebruary 27, 2025 at 6:00 PMMaintenance has completed successfully
- In progressFebruary 27, 2025 at 12:00 PMIn progressFebruary 27, 2025 at 12:00 PMMaintenance is now in progress
- PlannedFebruary 27, 2025 at 12:00 PMPlannedFebruary 27, 2025 at 12:00 PM
Dear ISP Partner,
Octotel's partner provider will be performing emergency maintenance which may affect customers on the Bredasdorp Aggregation node.
Maintenance window:
Planned Start Date/Time: 27/02/2025 14:00 SAST
Planned End Date/Time: 27/02/2025 20:00 SASTAFFECTED NODES: Bredasdorp
Impact:
Customers may experience intermittent to no connectivity during the maintenance window.If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- CompletedFebruary 27, 2025 at 3:00 AMCompletedFebruary 27, 2025 at 3:00 AMMaintenance has completed successfully
- In progressFebruary 27, 2025 at 2:00 AMIn progressFebruary 27, 2025 at 2:00 AMMaintenance is now in progress
- PlannedFebruary 27, 2025 at 2:00 AMPlannedFebruary 27, 2025 at 2:00 AM
Dear ISP Partner,
Octotel Engineers will be conducting routine software upgrades on the Knysna Node.
Maintenance window:
Planned Start Date/Time: 27/02/2025 04:00 SAST
Planned End Date/Time: 27/02/2025 05:00 SASTAFFECTED NODES:
Knysna
Impact:
Customers can expect intermittent to no connectivity during the maintenance window.
If you have any queries regarding this maintenance, please reach out to us on 087 470 0800 or email us at support@octotel.co.zaRegards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- ResolvedResolved
Dear ISP Partner,
We are observing services have restored and are testing stable.
We anticipate no further service disruptions.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - MonitoringMonitoring
Dear ISP Partner,
We are observing services for certain ISPs were briefly disrupted and have since restored at the moment.
Engineers are monitoring for any further issues.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- UpdateFebruary 25, 2025 at 6:02 AMCompletedFebruary 25, 2025 at 6:02 AMMaintenance is now in progress.
- CompletedFebruary 25, 2025 at 6:00 AMCompletedFebruary 25, 2025 at 6:00 AMMaintenance has completed successfully
- UpdateFebruary 25, 2025 at 4:46 AMIn progressFebruary 25, 2025 at 4:46 AM
Dear ISP Partner,
We are writing to inform you that the scheduled maintenance in Knysna has been extended to allow for additional work. Please see the revised maintenance details below:
Planned Start Date/Time: 25/02/2025 00:00 SAST
Extended End Date/Time: 25/02/2025 08:00 SAST
Scope of Work:
Infrastructure rehabilitation
Affected Area:
Knysna
If a customer loses connectivity during the maintenance window, it is due to the scheduled work. We aim to complete the maintenance as quickly as possible, with minimal impact on service.
If you have any questions or concerns, please do not hesitate to contact us at 087 470 0800 or email support@octotel.co.za.
We appreciate your understanding and apologise for any inconvenience caused.
- UpdateFebruary 25, 2025 at 3:00 AMIn progressFebruary 25, 2025 at 3:00 AM
Dear ISP Partner,
We are writing to inform you that the scheduled maintenance in Knysna has been extended to allow for additional work. Please see the revised maintenance details below:
Planned Start Date/Time: 25/02/2025 00:00 SAST
Extended End Date/Time: 25/02/2025 07:00 SAST
Scope of Work:
Infrastructure rehabilitation
Affected Area:
Knysna
If a customer loses connectivity during the maintenance window, it is due to the scheduled work. We aim to complete the maintenance as quickly as possible, with minimal impact on service.
If you have any questions or concerns, please do not hesitate to contact us at 087 470 0800 or email support@octotel.co.za.
We appreciate your understanding and apologise for any inconvenience caused.
- In progressFebruary 24, 2025 at 10:00 PMIn progressFebruary 24, 2025 at 10:00 PMMaintenance is now in progress
- PlannedFebruary 24, 2025 at 10:00 PMPlannedFebruary 24, 2025 at 10:00 PM
Dear ISP Partner
Octotel technicians will be conducting scheduled remedial maintenance on our infrastructure which will affect the Knysna Node
Please see maintenance information below:
Planned Start Date/Time: 25/02/2025 00:00 AM SAST
Planned End Date/Time: 25/02/2025 05:00 AM SAST
Affected areas : Hornlee
Scope of work:
The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection
Affected roads are listed below:
Sun valley street
Stinkeood crescent
Milkwood drive
Bookenhout avenue
Salie avenue
Old Toll Road
Salie avenue
Witels street
Assegaai Road
Plover Road
Bokmakierie street
Herons way
Sandpiper street
Uil street
Meeu street
Patrys street
Vigilant street
Noble street
Waenhout street
Boswerker street
Fechter street
Industria street
Reinecke street
Belvidere street
Formosa street
Soria street
Casino street
Eastford street
Parade street
Crest street
Daffodil street
Begonia street
Dahlia street
Hibiscus street
Kamdebo
Candlewood Close
Lagoon View MDU
Progress street
Knysna Hotel
Milkwood MDU
Stroebel street
Heatherdale street
Chris Nissan street
Enrico street
Ralph street
Stander street
Stanford street
Park street
Protea street
Cadwood avenue
Alamein street
Shamrock street
Sunridge street
Saint Theresa street
Wing street
Fontein street
Charlie Levack street
Kaninie street
Hamilton street
Harker street
Davidson street
Swarthout street
Seeperdjie street
Lamini circle
Caravan street
Rose street
Calander street
Francis Dixon street
Piramide street
Meersig street
Geelhout Road
Alexander street
Hall street
Skool street
Spies street
Taloesie street
Jonathan street
Elephant street
Frederick street
Botha street
Jakkie street
If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance.
Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.
If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- ResolvedResolved
Dear ISP Partner,
Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ont and routers and retest the connection.
Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
Octotel engineers have commenced with the fibre repairs to restore connectivity to the affected customers. ETR for complete restoration +-2 hours
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- IdentifiedIdentified
Dear ISP Partner,
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an ETR for the full restoration process.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting certain customers in the Strand area.
Affected roads are listed below:
Dundas St
Kleinbos Avenue
Main Rd
Napier St
Old Sir Lowry's Pass Road
Sea View Cl
Steyn St
Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
Jan 2025
- ResolvedResolved
Dear ISP Partner,
We are observing services for George Node have restored and are testing stable.
We anticipate no further service disruptions.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - MonitoringMonitoring
Dear ISP Partner,
We are observing services for George Node restored at the moment.
Engineers are monitoring for stability.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
Engineers continue to investigate the issue affecting certain customers on the George Node.
Currently no ETA available.Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting certain customers on the George node. Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- CompletedJanuary 28, 2025 at 3:00 AMCompletedJanuary 28, 2025 at 3:00 AMMaintenance has completed successfully
- In progressJanuary 28, 2025 at 2:00 AMIn progressJanuary 28, 2025 at 2:00 AMMaintenance is now in progress
- PlannedJanuary 28, 2025 at 2:00 AMPlannedJanuary 28, 2025 at 2:00 AM
Dear ISP Partner,
Octotel Engineers will be performing scheduled maintenance on our core network devices in Western Cape.
Maintenance window:
Planned Start Date/Time: 28/01/2025 04:00 SAST
Planned End Date/Time: 28/01/2025 05:00 SAST
Impact:
Customers can expect no internet connectivity for a brief period during the maintenance window.
If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.zaRegards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- CompletedJanuary 23, 2025 at 3:00 AMCompletedJanuary 23, 2025 at 3:00 AMMaintenance has completed successfully
- In progressJanuary 22, 2025 at 10:00 PMIn progressJanuary 22, 2025 at 10:00 PMMaintenance is now in progress
- PlannedJanuary 22, 2025 at 10:00 PMPlannedJanuary 22, 2025 at 10:00 PM
Dear ISP Partner
Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the George Node.
Please see maintenance information below:
Planned Start Date/Time: 23/01/2025 00:00 AM SAST
Planned End Date/Time: 23/01/2025 05:00 AM SAST
Affected areas : Levallia, Rosemore, Pacaltsdorp, Borcherds, Conville
Scope of work:
The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.
Affected roads are listed below:
Park Road
LILLY AVENUE
Volkwyn St
Gardenia Cl
Swaardlelie St
Gardenia Crescent
Mountainview Crescent
Orgidee Avenue
ST MARY
Mackay St
Protea Road
Protea Valley
Triumph Cl
Kosmos St
KATJIE PIERING
Kalossie Street
Kaktus straat
Krisant Street
KALKOENTJIE LANE
Daisy Street
VIOOLTJIE STREET
Kapokblom road
Kanna Street
Kokerboom Close
Karmelia Street
Krismisroos Close
Kalossie St
Karmelia Street
Comay Close
Kanarie Street
Delport Close
Deerling Close
Harmonie Close
Hibiscus
Cornish Street
Canary Street
DELPORT STREET
Restant St
Kappertjie St
COMAY STREET
Molen Cl
Bouwer Street
Beer Street
Krom Street
Brown Street
Vlei Street
LANGMARK STREET
Attakwas Street
Fotheringham St
Pedro Street
Widdom St
De Silva
Mitchell Baker
Miller St
Strip St
Kwartel Street
Hick Street
Hurter Street
Truter Street
Kondor Street
Woltemade Street
O'Connell Street
Nuwe Street
Francis Street
Parson Street
Niewoud Street
Mcgregor St
Vincent Street
Spandiel Circle
Marsh Street
Goedehoop Street
Rietbok Street
Stag Street
Veteran Road
Bruce Street
Spa St
Ranger Street
Blom St
Thomas Street
Aalwyn Rd
Knysna Rd
Glenwood Ridge
Glenwood Ave
Factory Street
Yellowood Boulevard
If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance.
Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.
If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- ResolvedResolved
Dear ISP Partner,
Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.
Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
Octotel engineers have commenced with the fibre repairs to restore connectivity to affected customers. ETR for complete restoration ± 3.5 hours .
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - IdentifiedIdentified
Dear ISP Partner,
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
Technicians have identified a fibre break and are currently localising the point of failure.
No ETR has been provided at present.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
We are observing an issue affecting certain customers in the Strand area.
Affected roads are listed below:
5th Street
6th Street
7th Street
8th Street
9th Street
10th Street
11th Street
12th Street
14th Street
16th Street
17th Street
18th Street
19th Street
20th Avenue
Rusthof Road
Le Grange Street
Constantia Avenue
Princeton Street
Sorbonne Street
Oxford Street
Harvard Street
Tokai Road
Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
We are observing an issue affecting certain customers in the Strand area.
Affected roads are listed below:
5th Street
6th Street
7th Street
8th Street
9th Street
10th Street
11th Street
12th Street
16th Street
17th Street
18th Street
19th Street
20th Avenue
Rusthof Road
Le Grange Street
Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting certain customers in the Strand area.
Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- ResolvedResolved
Dear ISP Partner,
Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ont and routers and retest the connection.
Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- MonitoringMonitoring
Dear ISP Partner,
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- UpdateUpdate
Dear ISP Partner,
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: ± 6hrs.
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.
ETR for complete restoration to be confirmed.
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - IdentifiedIdentified
Dear ISP Partner,
Octotel is experiencing a fibre break on our network affecting certain customers in the Cape Gate, Kraaifontein area.
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
Further updates to follow.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
We are observing an issue affecting certain customers in the Cape Gate, Kraaifontein area.
Affected roads are listed below:
Viking Drive
Cocos Crescent
Charnwood Crescent
Shackelton Crescent
Sagewood Crescent
Camberley Crescent
Richmond Crescent
Bortoli Crescent
Haakon Close
Weltevrede Close
Kanonkop Close
Starfish Close
Blaauwklippen Close
Springfield Close
Clarendon Close
Akkerdal Close
Mostert Street
Begania Street
Canterbury Street
Visser Street
Conroy Street
Seville Street
Wapnick Street
Vorster Street
Berman Street
Steytler Street
Vesser street
Horak Street
Wessex Way
Arthur Way
Milton Road
Mosselbank Road
Kaapzicht Road
Darwin Road
Laibach Road
Ashbury Grove
Waterford Avenue
Technicians are en route to site.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting certain customers in the Cape Gate, Kraaifontein area.
Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800