Octotel Services - Notice history

Dear ISP Partner,

Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

ETR for complete restoration: +- 1 hour

Further updates to follow as our team makes progress.

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ±3hrs

Further updates to follow as our team makes progress.

Kind Regards,

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing an issue affecting services in Grabouw

Affected Roads below:

Adam Street

Basil Street

Bay Road

Bay Way

Bos Street

Caraway Street

Caraway Street East

Caraway Street West

Dill Street

Eve Street

Golden Delicious Street

Granny Smith Road

Granny Smith Street

Granny Smith West Street

Handskop Road

Handskop Way

Krom Street

Loop Street

Mint Close

Mint Crescent

Mint Street

Mint Way

Nutmeg Street

Ou Kaapse Road

Ou Kaapse Way

Park Street

Pine Street

Rosemary Street

Sage Street

Savory Street

Short Street

Starking Avenue

Steenbras Street

Thyme Street

Vansteer Road

Voorbrand Road

Voorbrand Way

Voorbhandweg

Wemmershoek Road

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

ETR for complete restoration: +- 1 hour

Further updates to follow as our team makes progress.

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ±4hrs

Further updates to follow as our team makes progress.

Kind Regards,

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

The incident has been resolved, and we are observing that services remain stable.

We do not anticipate any further service disruption.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 087 470 0800

Dear ISP Partner,

We are observing that the primary path has been restored.

Our engineers will continue to monitor the link closely to ensure ongoing stability.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 087 470 0800

Dear ISP Partner,

Technicians have identified a fibre break on the primary path. Technicians are currently preparing to float new cable to complete permanent repairs.

Currently no ETR available.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 087 470 0800

Dear ISP Partner,

Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have restored most of the affected customer links. Teams have deferred the restoration of the last few links to tomorrow morning.

Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored. Due to further damage found in the process of repair, the etr has been extended.

ETR for complete restoration: ±3 hours

Further updates to follow as our team makes progress.

Kind Regards,

Octotel Noc

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

ETR for complete restoration: ±3 hours

Further updates to follow as our team makes progress.

Kind Regards,

Octotel Noc

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ±5hrs

Further updates to follow as our team makes progress.

Kind Regards,

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner.

We are observing an issue affecting certain customers in George.

Affected roads are listed below:

Apollo Street

Bakmakierie Street

Dikkop Street

Fern Street

Kanfer Street

Koestertjie Close

Kremetart Slot

Loerie Crescent

Maroela Close

Marigold Street

Mission Street

North Street

Pansy Close

Pikkewyn Crescent

Plantation Street

Primrose Street

Protea Road

Ranonkel Close

Rissie Close

Roosmaryn Close

Rosedale Main Road

Sewejaartjie Close

Soetdoring Close

Suikerbekkie Close

Valk Crescent

Valksingel

Voelnesvaring Drive

Technicians are on site investigating further.

Kindly await further updates.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services for Lakeside restored at the moment.

Engineers are monitoring for stability.

Regards,

Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services for Strand have restored and are testing stable.

We anticipate no further service disruptions.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing services have restored.

Engineers are monitoring for stability.

Kindly await further updates.

Regards,

Octotel NOC

Dear ISP Partner,

Octotel technicians are currently busy with the repair work at the affected location.

An ETR of ~1 hour has been provided.

Kindly await further updates.

Regards,

Octotel NOC

Dear ISP Partner,

Octotel technicians have located the source of the break and have started repair work.

No ETR is available as yet.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel technicians have identified a disconnect and are en route to investigate.

No ETR is available as yet.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

Further updates to follow as our team makes progress. 

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers listed in the following roads:

Forrest Road

Cannon Road

Manchester Road

Liverpool Road

Leeds Road

Johannesburg Road

Pretoria Street

Old Main Road

Pultenay Road

Royal Avenue

Station Street

ETR for complete restoration: +- 2 hours

Further updates to follow as our team makes progress.

Kind Regards

Octotel Noc

Dear ISP Partner

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

Our engineers are prioritizing the repair of our backhaul link servicing the Strand node as communicated by our NOC team

Further updates to follow.

Kind Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

Further updates to follow as our team makes progress. 

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ± 4 Hours

Further updates to follow as our team makes progress.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing an issue affecting certain customers in the Strand, Lwandle area.

Affected roads are listed below:

• Hela Street

• Kaya Street

• Kwezi Street

• Linda Street

• Kuth Street

• Krele Street

• Khuthu Street

• Kulungile Street

• Vukayi Street

• Yoto Street

• Clarkson Street

• Nobuhle Street

• Nonkqubela Street

• Khanyiso Road

• Khayalethu Road

• Nomasabatha Street

• Nomampondo Street

• Lukhanyiso Street

• Mkhiva Street

• Malunga Road

• Mbekweni Street

• Mbambiso Road

• Masakhane Street

• Mbandezelo Road

• Madyiba Street

• Diniso Street

• Dumisani Street

• Madyiba Street

• Broadlands Road

• Thukumbela Road

• Rala Rala Road

• Racaza Road

• Prima Drive

• Phaliso Road

• Noxolo Street

• Siyabonga Street

• Sinyenyweba Street

• Vulindlela Street

• Nompondo Street

• Ziwane Street

• Chilwan Crescent

Technicians are currently investigating.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

Further updates to follow as our team makes progress.

Regards,

Octotel NOC

Octotel: Open Access Fibre Networks

www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

Further updates to follow as our team makes progress.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

ETR for complete restoration: ± 6 Hours.

Further updates to follow as our team makes progress. 

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800

Dear ISP Partner,

We are observing an issue affecting certain customers in Wellington.

Affected roads are listed below:

• May Street

• Vink Street

• Erica Street

• Beukes Street

• Bothma Street

• Desmore Street

• Hoffmeister Street

• Kanarie Street

• Kwikkie Street

• Magnolia Street

• Bothma Street

• Mossie Street

• Lantana Street

• Jan Fiskaal Street

• Fisant Street

• Swaweltjie Street

• Jan Groentjies Street

• Suikerbekkie Street

• Rooiborsie Street

• Witogie Street

• Kraanvoel Street

• Tarentaal Street

• Kraanvoel Street

• Bokmakierie Street

• Cornelissen Street

• Solomon Street

• Sampson Street

• Matthews Street

• Mackier Street

• Jacobs Street

• Harper Street

• Sysie Street

• Adri Faas Street

• Neil Moses Street

• Vivian Matthee Street

• Piet-My-Vrou Street

• Jephthah Close

• Runelli Street

• Flamink Street

• Pelikaan Street

• Tinktinkie Street

• Fisant Street

• Conrad Street

• Lloyd Street

• Riverside Street

• Petersen Street

• Strelitzia Street

• Hawthorn Street

• Jasmyn Street

• Magnolia Street

• Cinsaut Avenue

• Gamay Avenue

• Theys Avenue

• Gardenia Street

• Hydrangea Street

• Lloyd Street

• Spes Bona Street

• Champagne Street

• Chiraz Street

• Claret Street

• Pinot Avenue

• Gousblom Street

• Dietrich Street

• Houtkapper Street

• Patrys Street

• Jansen Street

• Knolvlei Street

• Desmore Street

• Amandel Street

• Steenkamp Street

• Meyer Street

• Nicholl Street

Technicians are en route to site.

Kindly await further updates.

Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800