Octotel Services - Notice history

All systems operational

Operational

Cape Town Central - Operational

Southern Suburbs - Operational

Northern Suburbs - Operational

Atlantic Seaboard - Operational

West Coast - Operational

Cape Winelands - Operational

Helderberg - Operational

Overberg - Operational

Garden Route - Operational

Gauteng - Operational

ISP Portal - Operational

Octotel website - https://www.octotel.co.za/ - Operational

Octotel Telephony System - Operational

Notice history

Jul 2025

Scheduled Maintenance : Atlantis & Wellington | 19 July 2025
Scheduled for July 19, 2025 at 12:00 PM – 7:00 PM about 7 hours
  • Planned
    July 19, 2025 at 12:00 PM
    Planned
    July 19, 2025 at 12:00 PM

    Dear ISP Partner,

    Octotel partner provider will be performing routine maintenance on the Wellington and Atlantis nodes.

    Maintenance window:
    Planned Start Date/Time: 19/07/2025 14:00 SAST
    Planned End Date/Time: 19/07/2025 21:00 SAST

    AFFECTED NODES: Wellington, Atlantis

    Impact:

    Customers can expect intermittent to no connectivity for brief to extended periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Octotel Network Notice | Route Maintenance | Mutual Heights Node | 16 July 2025
Scheduled for July 15, 2025 at 10:00 PM – July 16, 2025 at 3:00 AM about 5 hours
  • Planned
    July 15, 2025 at 10:00 PM
    Planned
    July 15, 2025 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Mutual Heights Node.

    Please see maintenance information below:

    Planned Start Date/Time: 16/07/2025 00:00 PM SAST

    Planned End Date/Time: 16/07/2025 05:00 AM SAST

    Affected areas : Foreshore, Lower Gardens, Lower Woodstock, Salt River, Upper Woodstock

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    Affected roads are listed below:
    Adderley Street

    Albert Road

    Barrack Street

    Barron Street

    Blinde Street

    Bromwell Street

    Buitengracht Street

    Buitenkant Street

    Canterbury Street

    Church Street

    Constitution Street

    Corporation Street

    Darling Street

    Dorp Street

    Drury Street

    Harrington Street

    Listowel Road

    Longmarket Street

    Newmarket Street

    Sir Lowry Road

    Strand Street

    Treaty Road

    Victoria Walk

    Vogelgezang Street

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

    Octotel-Footer
Pro-Active Maintenance : Core | 15 July 2025
  • Completed
    July 12, 2025 at 8:00 AM
    Completed
    July 12, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    July 12, 2025 at 7:00 AM
    In progress
    July 12, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    July 12, 2025 at 7:00 AM
    Planned
    July 12, 2025 at 7:00 AM

    Dear ISP Partner,

    Octotel engineers will be performing proactive maintenance on our core network. This essential work, recommended by our vendor, is aimed at improving the resilience and reliability of our services

    Maintenance window:
    Planned Start Date/Time: 15/07/2025 03:00 SAST
    Planned End Date/Time: 15/07/2025 05:00 SAST

    AFFECTED SERVICES: ISPs that interconnect in CT1, Teraco Rondebosch


    ISP Partners may reach out to us on 087 470 0800 or email us at support@octotel.co.za for any queries related to the scheduled maintenance.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Octotel Network Notice | Route Maintenance | George Node | 11 July 2025
  • Completed
    July 11, 2025 at 7:00 AM
    Completed
    July 11, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    July 11, 2025 at 2:00 AM
    In progress
    July 11, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    July 11, 2025 at 2:00 AM
    Planned
    July 11, 2025 at 2:00 AM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled remedial maintenance on our infrastructure which will affect the George Node

    Please see maintenance information below:

    Planned Start Date/Time: 11/07/2025 04:00 AM SAST

    Planned End Date/Time: 11/07/2025 09:00 AM SAST

    Affected areas : Thembalethu, Glenwood Ridge, Lawaaikamp, Levailia, Pacaltsdorp, Protea Park, Reiger Park, Rosemoor

    Scope of work:

    The maintenance is being carried out to ensure optimal connectivity in the area by bringing all customer connections within specification, thereby guaranteeing a stable and reliable service.

    It also involves implementing a permanent repair to our infrastructure, which was previously damaged by an external contractor working in the area.

    Affected roads are listed below:

    10Th Street

    12Th Street

    13Th Street

    14Th Street

    15Th Street

    16Th Street

    17Th Street

    18Th Street

    19Th Street

    20Th Street

    21St Street

    21Th Street

    22Nd Street

    23Rd Street

    24Th Street

    26Th Street

    28Th Street

    29Th Street

    31St Close

    32Nd Street

    34Th Street

    35Th Street

    38Th Street

    Bacela Street

    Bhadi Close

    Bob Street

    Bomvana Street

    Dick Street

    Dlovu Street

    Factory Street

    Glenwood Avenue

    Glenwood Ridge

    Gongo Street

    Gusha Street

    Hendricks Street

    Jeriko Street

    Johannes Street

    Joseph Crescent

    Kalkoentjie Street

    Kazi Street

    Kondor Street

    Liwani Street

    Lwandle Street

    Magqalana Street

    Magqazana Street

    Mahe Street

    Majova Street

    Mangaliso Street

    Masoma Close

    Masoma Street

    Mbovana Street

    Mission Road

    Mission Street

    Mngoma Street

    Msenge Close

    Ndlovu Street

    Ngcakani Road

    Ngwemesha Street

    Nobuhle Street

    Nogwaja Street

    Nqwemesha Street

    Ntaka Street

    Ntutuko Close

    Nyathi Close

    Nyathi Street

    Nzugeni Street

    Orgidee Avenue

    Paradesi Close

    Petrus Street

    Qhawa Street

    Red Ash Road

    Ring Street

    Rosedale Main

    Sampisi Street

    Sarah Crescent

    Schaap Street

    Songololo Street

    Spetose Street

    Tabata Street

    Tawule Street

    Teyise Street

    Thabatha Street

    Thimbela Street

    Tholora Street

    Tshefu Street

    Tyatyambo Street

    Tyolora Street

    Witfontein Road

    Xomoyi Street

    Yawani Street

    Yellowwood Boulevard

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Scheduled Backhaul Maintenance: Sea Point, Greenpoint, Vredehoek, Ruyterwacht, Blouberg, Melkbos, Kensington, East CBD, Bree | 08 July 2025
  • Completed
    July 08, 2025 at 3:00 AM
    Completed
    July 08, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    July 08, 2025 at 1:00 AM
    In progress
    July 08, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    July 08, 2025 at 1:00 AM
    Planned
    July 08, 2025 at 1:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing backhaul maintenance affecting customers on the following nodes: Sea Point, Greenpoint, Vredehoek, Ruyterwacht, Blouberg, Melkbos, Kensington, East CBD, Bree.

    Maintenance window:
    Planned Start Date/Time: 08/07/2025 03:00 SAST
    Planned End Date/Time: 08/07/2025 05:00 SAST

    AFFECTED NODES:

    • Sea Point

    • Greenpoint

    • Vredehoek

    • Ruyterwacht

    • Blouberg

    • Melkbos

    • Kensington

    • East CBD

    • Bree

    Impact:
    Customers can expect up to 15 minutes of downtime on each node during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer

Jun 2025

Service Disruption : Grabouw | 28 June 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Grabouw have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Grabouw node restored at the moment.

    Engineers continue to monitor for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing services for Grabouw have gone down again. Technicians are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Grabouw Aggregation node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Grabouw aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Hardware Maintenance : Sea Point Node | 26 June 2025
  • Completed
    June 26, 2025 at 3:00 AM
    Completed
    June 26, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    June 26, 2025 at 2:00 AM
    In progress
    June 26, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    June 26, 2025 at 2:00 AM
    Planned
    June 26, 2025 at 2:00 AM

    Dear ISP Partner,

     

    Octotel engineers will be conducting hardware maintenance on the Sea Point Node.

    Maintenance window:
    Planned Start Date/Time: 26/06/2025 04:00 SAST
    Planned End Date/Time: 26/06/2025 05:00 SAST

     

    AFFECTED NODES: Sea Point 

    Impact: Customers can expect intermittent to no connectivity during the maintenance window.

     

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Octotel Network Notice | Route Maintenance | Eagle Canyon Node | 25 June 2025
  • Completed
    June 25, 2025 at 3:00 AM
    Completed
    June 25, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    June 24, 2025 at 10:00 PM
    In progress
    June 24, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    June 24, 2025 at 10:00 PM
    Planned
    June 24, 2025 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled remedial maintenance on our infrastructure which will affect the Eagle Canyon Node

    Please see maintenance information below:

    Planned Start Date/Time: 25/06/2025 00:00 AM SAST

    Planned End Date/Time: 25/06/2025 05:00 AM SAST

    Affected areas : Honeydew, Randburg, Roodepoort

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection

    Affected roads are listed below:

    Augusta Blvd

    Bay Hill Avenue

    Bellucia

    Birkdale Crescent

    Blueberry Street

    Canyon Golf Estate

    Canyon View

    Canyon Villas Eagle

    Colonial Dr

    Cypress and Bayhill

    Doral Pl

    Eagle Canyon Boulevard

    Eagle Creek Drive

    Eagle Trace Landing

    Fair View Lane

    Fairfield Ln

    Forrest Oaks Ave

    Hill Crescent

    Kasbah Canyon

    Kasbah Ridge Eagle

    Lake Nona Crescent

    Monarch Ln

    Muirfield Dr

    Nicks Pl

    Oakland Hill Cres

    Pebble Beach Dr

    Pebble Beach North

    Pebble Beach South

    Riveria Lane

    Sawgrass Ln

    Seve's Pl

    Spyglass Blvd

    Torrey Pines Avenue

    Turnberry Crescent

    Warwick Cres

    Whispering Straights Rd

    woods crescent

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Octotel Network Notice | Service Disruption Update: Athlone| 23 June 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-3 Hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: to be confirmed.

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Athlone, Manenberg area.

    Affected roads are listed below:

    Tees Road

    TUGELA STREET

    Tagus Cl

    VISTULA ROAD

    Magalies Road

    Tiber Street

    Technicians are currently investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800 are currently investigating this incident.

Octotel Network Notice | Service Disruption Update: Atlantis | 20 June 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Kind Regards,

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring
    Dear ISP Partner, Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. ETR for complete restoration: ± 3 Hours Further updates to follow as our team makes progress. Regards, Octotel NOC Octotel: Open Access Fibre Networks [www.octotel.co.za](http://www.octotel.co.za) | 0874700800
  • Identified
    Identified

    Dear ISP Partner,

    Octotel Engineers have located the point of the break and have commenced with the fibre repairs to restore connectivity to the affected customers. ETR to be confirmed

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Dear ISP Partner,

    Octotel engineers are currently onsite and have identified damage to our infrastructure. However, due to the area being volatile and unsafe for our teams to operate in, repair work has been deferred to tomorrow morning.

    We will provide further updates regarding the estimated time of restoration once work resumes.

    Thank you for your continued patience and understanding during this process.

    Further updates will follow in the morning.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in Atlantis.

    Affected roads are listed below:

    • Lisboa Street

    • Matheran Street

    • Mauritius Street

    • Middelburg Street

    • Livanos Place

    • Lusitania Close

    • Kent Crescent

    • Middenrak Crescent

    Technicians are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in Atlantis.

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

May 2025

Service Disruption | Grabouw | 29 May 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Grabouw have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Grabouw Aggregation Node restored at the moment.

    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Grabouw aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Notice | VOIP Services | 27 May 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for VOIP services have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing services for VoIP Services have restored.

    Engineers are monitoring for stability.

    Regards,

    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear Octotel Customer,

    Engineers continue to work with our upstream voice termination partner to resolve the issue affecting VoIP telephony services.

    Customers may still intermittently experience call failures.

    Further updates to follow

    Regards,

    Octotel NOC

  • Update
    Update

    Dear ISP Partner,

    Our upstream provider continues to investigate the issue affecting VOIP services.

    No ETR is available as yet.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear Octotel Customer,

    We have escalated this off to our Upstream provider for further investigations.

    No ETR available as of yet

    Kindly await further updates.

    Regards,

    Octotel NOC

Octotel Network Notice | Service Disruption Update: Gugulethu| 26 May 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: +-3Hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: +-5 Hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We would like to inform you that, due to the current high-risk conditions in the area, our engineering team has made the decision to postpone fibre repair activities to ensure the safety of all personnel.

    Repairs are now scheduled to resume tomorrow morning at 8:30 AM. We understand the importance of timely service restoration and appreciate your patience and understanding as we prioritise the safety of our team while working to resolve the issue as quickly as possible.

    Octotel appreciate your understanding and will keep you updated on any further developments.

    Kind regards

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update
    Dear ISP Partner, Due to safety concerns in the area, our Community Liaison Officer (CLO) has made the decision to postpone the fibre repair work. The repairs are now scheduled to resume tomorrow morning at 8:30 AM. We appreciate your understanding and will keep you updated on any further developments. Regards, Octotel NOC Octotel: Open Access Fibre Networks [www.octotel.co.za](http://www.octotel.co.za) | 0874700800
  • Update
    Update

    Dear ISP Partner,

    Octotel Engineers have located the point of the break and have commenced with the fibre repairs to restore connectivity to the affected customers. ETR for complete restoration +-5 Hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an ETR for the full restoration process.

    Further updates to follow.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Gugulethu area.

    Affected roads are listed below:

    Nokwanda Cl

    1ST AVENUE

    Mgoqi Close

    NONTULO STREET

    SIKHINKILI CLOSE

    NDABANINZI AVENUE

    MAKHOLWA CRESCENT

    Siviwe Close

    Manyano Ave

    SAKELA CLOSE

    Yanta Avenue

    EMDENI ROAD

    Memani Avenue

    Kani Cl,

    LUTHANGO CRESCENT

    EMPUMELELWENI STREET

    ELLIOT WAKA CLOSE,

    DYWILISI CLOSE

    Ntongana Cres

    SANTOS STREET

    Ndlela Cl

    Tom Street

    DYAKALA CRESCENT

    Paul Andrew Cl

    Ntlakohlaza Close

    Daniel Avenue

    Luthango Cres

    Siviwe Close

    Ndiki street

    Abonwabisi Road

    KOORNHOF STREET

    BONGANI CLOSE

    SANTOS AVENUE

    Dywiusi Close

    Ndumiseni close

    Kukhanya St

    Manyano Ave

    MZOMTSHA CLOSE

    Ntlakohlaza Close

    DAVIDS ROAD

    NOMTHANDAZO PETER STREET

    TERMINUS ROAD

    Octotel Engineers are enroute to site to investigate.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in Gugulethu.

    Engineers are investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption Update: George| 26 May 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel Engineers have located the point of the break and have commenced with the fibre repairs to restore connectivity to the affected customers. ETR for complete restoration +-4 Hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update
    Dear ISP Partner, We are observing an issue affecting certain customers in the George area. Affected roads are listed below: JAKARANDA STREET SKOOL STREET Fern Street AKASIA STREET Amaryllis Street Rose St Cycad Street Plantation Street Hyacinth Street Hibiscus St, Gloxinia Street Erica Street Arum Street EPENETA JANTJIES STREET MEYER STREET DAHLIA STREET Chrysanthemum Street PROTEA ROAD Mission Street East Street Heather Rd Kloof Street Birch Street BEGONIA STREET MUISVOËL STREET Jasmin street Beukes Street Link Road Church Street EAST STREET Fountain Street Octotel Engineers are enroute to site to investigate. Kindly await further updates. Regards, Octotel NOC Octotel: Open Access Fibre Networks [www.octotel.co.za](http://www.octotel.co.za) | 0874700800
  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in George.

    Engineers are investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption Update : Athlone | 25 May 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel Technicians have located the point of the break and have commenced with the fibre repairs to restore connectivity to the affected customers. ETR for complete restoration: ±3 Hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    We are observing an issue affecting certain customers in Athlone.

    Affected roads are listed below:

    • 1st Avenue

    • 2nd Avenue

    • Wabash Road

    • Wye Road

    • Zwartkops Road

    • Vygekraal Road

    • Manenberg Avenue

    • Zak Street

    • Vistula Road

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers on the Athlone node. Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

May 2025 to Jul 2025

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