Octotel Services - Notice history

All systems operational

Operational

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Southern Suburbs - Operational

Northern Suburbs - Operational

Atlantic Seaboard - Operational

West Coast - Operational

Cape Winelands - Operational

Helderberg - Operational

Overberg - Operational

Garden Route - Operational

Gauteng - Operational

ISP Portal - Operational

Octotel website - https://www.octotel.co.za/ - Operational

Octotel Telephony System - Operational

Notice history

Nov 2025

Scheduled Vendor Maintenance : Belleville | 20 November 2025
Scheduled for November 20, 2025 at 9:00 PM – November 21, 2025 at 5:00 AM about 8 hours
  • Planned
    November 20, 2025 at 9:00 PM
    Planned
    November 20, 2025 at 9:00 PM

    Dear ISP Partner,

    Octotel's partner provider will be performing scheduled maintenance on Bellville node

    Maintenance window:
    Planned Start Date/Time: 20/11/2025 23:00 SAST
    Planned End Date/Time: 21/11/2025 07:00 SAST

    AFFECTED NODES: Bellville

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Scheduled Maintenance : Athlone, Lakeside, Ruyterwacht, Rondebosch | 13 November 2025
Scheduled for November 13, 2025 at 2:00 AM – 3:00 AM about 1 hour
  • Planned
    November 13, 2025 at 2:00 AM
    Planned
    November 13, 2025 at 2:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled maintenance on Athlone, Lakeside, Ruyterwacht, and Rondebosch nodes to improve the capacity and resilience of the network

    Maintenance window:
    Planned Start Date/Time: 13/11/2025 04:00 SAST
    Planned End Date/Time: 13/11/2025 05:00 SAST

    AFFECTED NODES: Athlone, Lakeside, Ruyterwacht, Rondebosch

    Impact:

    Customers can expect intermittent to no connectivity for up to 10min per node during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Scheduled Vendor Maintenance : Bredasdorp & Struisbaai | 10 November 2025
Scheduled for November 10, 2025 at 12:00 PM – 1:00 PM about 1 hour
  • Planned
    November 10, 2025 at 12:00 PM
    Planned
    November 10, 2025 at 12:00 PM

    Dear ISP Partner,

    Octotel's partner provider will be performing pro-active maintenance on Bredasdorp and Struisbaai aggregation nodes,

    Maintenance window:
    Planned Start Date/Time: 10/11/2025 14:00 SAST
    Planned End Date/Time: 10/11/2025 19:30 SAST

    AFFECTED NODES: Bredasdorp,Struisbaai

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Scheduled Vendor Maintenance : Struisbaai | 07 November 2025
  • Completed
    November 07, 2025 at 1:00 PM
    Completed
    November 07, 2025 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    November 07, 2025 at 7:00 AM
    In progress
    November 07, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    November 07, 2025 at 7:00 AM
    Planned
    November 07, 2025 at 7:00 AM

    Dear ISP Partner,

    Octotel's partner provider technicians will be performing scheduled maintenance at the Struisbaai access nodes.

    Maintenance window:
    Planned Start Date/Time: 07/11/2025 09:00 SAST
    Planned End Date/Time: 07/11/2025 15:00 SAST

    AFFECTED NODES: Struisbaai Access Node

    Impact:

    Customers may experience intermittent to no connectivity for periods for the duration of the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Maintenance: Sea Point, Greenpoint, Vredehoek, Ruyterwacht, Blouberg, Melkbos, Kensington, East CBD, Bree, Cape Gate, Wellington, Strand | 06 November 2025
  • Completed
    November 06, 2025 at 2:00 AM
    Completed
    November 06, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    November 06, 2025 at 1:00 AM
    In progress
    November 06, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    November 06, 2025 at 1:00 AM
    Planned
    November 06, 2025 at 1:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing maintenance affecting customers on the following nodes: Sea Point, Greenpoint, Vredehoek, Ruyterwacht, Blouberg, Melkbos, Kensington, East CBD, Bree, Cape Gate, Strand.

    Maintenance window:
    Planned Start Date/Time: 06/11/2025 03:00 SAST
    Planned End Date/Time: 06/11/2025 04:00 SAST

    AFFECTED NODES:

    • Sea Point

    • Greenpoint

    • Vredehoek

    • Ruyterwacht

    • Blouberg

    • Melkbos

    • Kensington

    • East CBD

    • Bree Street

    • Cape Gate

    • Strand

    • Wellington

    Impact:
    Customers can expect up to 20 minutes of downtime on each node during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Oct 2025

Service Disruption : Plett | 30 October 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Plett Aggregation Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing services have restored and have remained stable.

    Technicians continue to work on optimising the link

    Please note services may be intermittent until the link has been fully optimized. Services remain at risk

    Engineers continue to monitor for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services have restored. Technicians are currently at site working on stabilizing the link.

    Please note services may be intermittent until the link has been fully optimized.

    Kindly note services remain at risk.

    Engineers are monitoring.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Plett aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Service Disruption : Plett | 28 October 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Plettenberg Bay have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Plett node have restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Plettenberg Bay aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Hardware Maintenance | Cape Town | 28 October 2025
  • Completed
    October 28, 2025 at 3:00 AM
    Completed
    October 28, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    October 28, 2025 at 2:00 AM
    In progress
    October 28, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    October 28, 2025 at 2:00 AM
    Planned
    October 28, 2025 at 2:00 AM

    Dear ISP Partner,

     

    Octotel Engineers will perform proactive preventative hardware maintenance. This maintenance is non-disruptive and will be completed within a maintenance window according to our standard working procedures.

     

    Maintenance Window:
    Planned Start Date/Time: 28/10/2025 04:00 SAST
    Planned End Date/Time: 28/10/2025 05:00 SAST

    Nodes at risk:

    • Seapoint

    • Green Point

    • Vredehoek

    • Mutual Heights

    • Kensington

    • Blouberg

    • Ruyterwacht

    • Bree Street

       

    Impact:
    No impact expected

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer

Service Disruption : Plett | 27 October 2025
  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Plett node is stable on the primary path at the moment, however technicians have observed an issue on the alternative path.

    Kindly note services are at risk until the alternative path has been fully restored.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Plett Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Techs have arrived at site and are currently localising the break. No ETR is available as yet.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians remain en route to site. ETA ~19:00

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Technicians have identified a break and are en route to site currently. No ETA/ETR is available as yet.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting the Plett node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Service Disruption: Stilbaai | 25 October 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Stilbaai Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Stilbaai Aggregation Node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Our partner provider is currently investigating. No ETR is available as yet.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Stilbaai aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Sep 2025

Octotel Network Notice | Scheduled Route Maintenance | Stillbaai Node | 1 October 2025
  • Completed
    October 01, 2025 at 3:00 AM
    Completed
    October 01, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    September 30, 2025 at 10:00 PM
    In progress
    September 30, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    September 30, 2025 at 10:00 PM
    Planned
    September 30, 2025 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Stillbaai Node.

    Please see maintenance information below:

    Planned Start Date/Time: 01/10/2025 00:00 PM SAST

    Planned End Date/Time: 01/10/2025 05:00 AM SAST

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    Affected areas :
    Stilbaai West

    Stilbaai

    Shelly Beach

    Grootfontein

    Stilbaai East

    Lappiesbaai

    Sercor Park

    Seaview

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    Octotel-Footer
Octotel Network Notice | Service Disruption: Atlantis | 30 September 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Atlantis have restored and are testing stable.

    Maintenance has been scheduled for tomorrow morning at 6am to restore the backup power at the Node.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,


    Technicians have completed investigations at the node and identified an issue with the backup power system. A temporary fix has been implemented, and services in Atlantis have now been restored.


    Please note, services remain at risk until the backup power issue is fully resolved.


    Kindly await further updates.


    Regards,

    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Partner provider techs are currently on route to site to investigate further.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Partner provider engineers have been dispatched to investigate further.
    Currently no ETA is available.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Atlantis aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Hardware Maintenance: Ruyterwacht | 30 September 2025
  • Completed
    September 30, 2025 at 1:00 AM
    Completed
    September 30, 2025 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    September 29, 2025 at 10:00 PM
    In progress
    September 29, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    September 29, 2025 at 10:00 PM
    Planned
    September 29, 2025 at 10:00 PM

    Dear ISP Partner,

    Octotel Engineers will be performing routine maintenance to upgrade ONT Software on Ruyterwacht Aggregation Node.

    Maintenance window:
    Planned Start Date/Time: 30/09/2025 00:00 SAST
    Planned End Date/Time: 30/09/2025 03:00 SAST

    AFFECTED NODES: Ruyterwacht

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Service Disruption : Northridge OLT | 29 Septemeber 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Northridge OLT have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for the Northridge OLT have restored at present and are running on grid power.

    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Techs arrived at site, finding a municipal power issue affecting the site. Site is currently using backup power and we are seeing services have restored however remain at risk until grid power is restored.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Northridge OLT.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Hardware Maintenance: George | 29 September 2025
  • Completed
    September 29, 2025 at 1:00 AM
    Completed
    September 29, 2025 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    September 28, 2025 at 10:00 PM
    In progress
    September 28, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    September 28, 2025 at 10:00 PM
    Planned
    September 28, 2025 at 10:00 PM

    Dear ISP Partner,

    Octotel Engineers will be performing routine maintenance to upgrade ONT Software on George Aggregation Node.

    Maintenance window:
    Planned Start Date/Time: 29/09/2025 00:00 SAST
    Planned End Date/Time: 29/09/2025 03:00 SAST

    AFFECTED NODES: George

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer

Sep 2025 to Nov 2025

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