Octotel Services - Notice history

Garden Route experiencing partial outage

Service Regions

Partial outage

Cape Town Central - Operational

Southern Suburbs - Operational

Northern Suburbs - Operational

Atlantic Seaboard - Operational

West Coast - Operational

Cape Winelands - Operational

Helderberg - Operational

Overberg - Operational

Garden Route - Partial outage

Gauteng - Operational

ISP Portal - Operational

Octotel website - https://www.octotel.co.za/ - Operational

Octotel Telephony System - Operational

Notice history

Jul 2024

Octotel Network Notice | Service Disruption: George | 25 July 2024
  • Identified
    Update

    Octotel Network Notice Update | Service Disruption: George | 25 July 2024

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre repairs to restore connectivity to those affected customers. Certain customer connections have restored.

    ETR for complete restoration: +- 2 hours

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel Noc

    Internal update: currently 34 clients down

  • Identified
    Identified

    Dear ISP partner,

    We are observing an issue affecting certain customers in the George area.

    Affected roads are listed below:

    • Hendricks Street

    • Dick Street

    • 10th Street

    • Gongo Street

    • Mahe Street

    • Genesis Street

    • Joseph Crescent

    • Judah Close

    • Reuben Crescent

    • Rosedale Main

    • Sarah Crescent

    • Yaweni Street

    • Mahe Street

    • Kazi Street

    • Mngoma Street

    • Majova Street

    • Thumbela Street

    • Nkohla Street

    • Isaac Crescent

    • Abraham Crescent

    • Lamech Street

    • Ishmael Street

    Technicians are currently on site busy with the fibre cable repairs.

    ETR +/- 3 hours for full restoration of the affected customers.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice - OCTOTEL TELEPHONE SYSTEM INTERMITTENT - 25 July 2024
  • Resolved
    Resolved

    Dear Octotel Customer,

    The Octotel Contact Centre call issue has been resolved.

    Octotel apologizes for any inconvenience caused.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear Octotel Customer

    We are currently experiencing technical difficulties with out telephone phone system impacting incoming calls to and from our Customer Contact Centre.

    Our team is actively investigating the issue and working diligently to resolve it as soon as possible.

    Kindly utilize our email support platform for any urgent inquiries or support requirements, in the interim. Please direct your messages to support@octotel, and our dedicated team will prioritize your requests and provide assistance promptly.

    Kind Regards,
    Octotel Noc

Octotel Network Notice | Backhaul Maintenance : Strand | 25 July 2024
  • Completed
    July 25, 2024 at 4:00 AM
    Completed
    July 25, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    July 25, 2024 at 3:00 AM
    In progress
    July 25, 2024 at 3:00 AM
    Maintenance is now in progress
  • Planned
    July 25, 2024 at 3:00 AM
    Planned
    July 25, 2024 at 3:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing pro-active backhaul maintenance on Strand node.

    Maintenance window:
    Planned Start Date/Time: 25/07/2024 05:00 SAST
    Planned End Date/Time: 25/07/2024 06:00 SAST

    AFFECTED NODE: Strand

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice | Route Maintenance | Rondebosch Node | 25th July 2024
  • Completed
    July 25, 2024 at 3:00 AM
    Completed
    July 25, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    July 24, 2024 at 10:00 PM
    In progress
    July 24, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    July 24, 2024 at 10:00 PM
    Planned
    July 24, 2024 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Rondebosch Node

    Please see maintenance information below:

    Planned Start Date/Time: 25/07/2024 00:00 AM SAST

    Planned End Date/Time: 25/07/2024 05:00 AM SAST

    Affected areas : Rondebosch

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection

    Affected roads are listed below:

    Queens Rd

    Gatley Rd

    Duke Road

    Fir Road

    Belmont Road

    Campground Rd

    White Road

    Albion Road

    Pinewood Rd

    Rouwkoop Road

    Myrtle Road

    Grove Road

    Kelvin Road

    Vale Road

    Avoca Road

    Erin Road

    College Road

    Glade Road

    Rouwkoop Avenue

    Boundary Rd

    Hardwick Raod

    Clyde Road

    Mariendahl Rd

    St Andrews Rd

    Roslyn Rd

    Ednam Rd

    Main Rd

    Rosendale Rd

    St Andrews Avenue

    Forest Road

    Teddington Road

    Lulworth Road

    Edison Road

    Derry Road

    Groenveld Road

    Dulwich Road

    Station Road

    Roslyn Road

    St Pauls Road

    Haldane Road

    Wiersma Road

    Argyle Road

    Dumbarton Road

    St Denis Road

    St Andrews Road

    Harrow Road

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

Octotel Network Notice | Route Maintenance | Ruyterwacht Node | 25th July 2024
  • Completed
    July 25, 2024 at 3:00 AM
    Completed
    July 25, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    July 24, 2024 at 10:00 PM
    In progress
    July 24, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    July 24, 2024 at 10:00 PM
    Planned
    July 24, 2024 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Ruyterwacht Node

    Please see maintenance information below:

    Planned Start Date/Time: 25/07/2024 00:00 AM SAST

    Planned End Date/Time: 25/07/2024 05:00 AM SAST

    Affected areas : Thornton, Parow, Ruyterwacht , Cravenby

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection

    Affected roads are listed below:

    Denneboom Ave

    Keurboom Rd

    Rooikrans

    Heldersig Road

    Elm Road

    Pieke Road

    Pittosporum Ave

    Mimosa Cres

    Sipres Avenue

    Odin Dr, Viking Park

    Faeroe Close

    Odin's close

    Raven close

    Thor Circle

    Ninth Avenue Belmont

    Poplar Avenue

    Viking Close

    Duff Street Parow Valley

    Paul Kruger St, Parow Valley

    MARKET STREET,PAROW VALLEY

    DE LA REY ROAD,PAROW VALLEY

    Taylor St, Parow Valley

    Van Wyk St, Parow Valley

    Joubert Street,Parow Valley

    Bayside St, Riverton

    CELTIS STREET

    Prinsloo Street, Parow Valley

    Visagie St, Parow Valley

    Celtis Street, Ruyterwacht

    OAK AVENUE,THORNTON

    Ficus Road Thornton

    Tecoma Cres, Thornton

    President Steyn Street Klipkop

    Bosbok Street,Klipkop

    Joubert St, Klipkop

    Piet Retief St, Parow

    Jakaranda Ave, Parow Valley

    Rifle Range Rd, Thornton

    De Villiers St, Parow Valley

    Wodin way

    Mimosa Crescent

    Cypress Drive, Ruyterwacht

    6th Street Valhalla

    VONWOOD ROAD,VALHALLA

    Livingstone Ave, Ruyterwacht

    Drommedaris St, Ruyterwacht

    Athlone Street Ruyterwacht

    Longboat Close

    Baldur Cl, Viking Park

    Cecil Rhodes Avenue Ruyterwacht

    Waveren St, Ruyterwacht

    DAPHNE ROAD,CRAVENBY

    Bertha Walk Cravenby

    Connaught road, Cravenby

    Jopie Fourie Street, Klipkop

    Clarendon St, Klipkop

    Vlei St, Parow Valley

    Culemborg St, Ruyterwacht

    Halt Rd, Valhalla

    Thibault Street, Ruyterwacht

    Colesburg St, Ruyterwacht

    Dorwil Prag Cl, Ravensmead

    E Linden St, Ravensmead

    Albany St, Ravensmead

    Kingston St, Ravensmead

    Prinsloo Street Parow Valley

    PAROW STREET,PAROW

    TYGERVALLEI ST,PAROW

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

Jun 2024

Scheduled Network Maintenance: Gugulethu | 28 June 2024
  • Completed
    June 28, 2024 at 5:00 AM
    Completed
    June 28, 2024 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    June 28, 2024 at 4:00 AM
    In progress
    June 28, 2024 at 4:00 AM
    Maintenance is now in progress
  • Planned
    June 28, 2024 at 4:00 AM
    Planned
    June 28, 2024 at 4:00 AM

    Octotel Engineers will be performing scheduled network maintenance on the Gugulethu node to improve the resilience of the network.

    Maintenance window:
    Planned Start Date/Time: 28/06/2024 06:00 SAST
    Planned End Date/Time: 28/06/2024 07:00 SAST

    AFFECTED NODES:

    • Gugulethu

    Impact:
    Customers can expect intermittent to no connectivity during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Maintenance: Kleinbrak, Sedgefield, George, Knysna, Plettenberg Bay | 27 June 2024
  • Completed
    June 27, 2024 at 3:00 AM
    Completed
    June 27, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    June 27, 2024 at 1:00 AM
    In progress
    June 27, 2024 at 1:00 AM
    Maintenance is now in progress
  • Planned
    June 27, 2024 at 1:00 AM
    Planned
    June 27, 2024 at 1:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled maintenance on the Kleinbrak, Sedgefield, George, Knysna, Plettenberg Bay nodes to improve the resilience of the network.

    Maintenance window:
    Planned Start Date/Time: 27/06/2024 03:00 SAST
    Planned End Date/Time: 27/06/2024 05:00 SAST

    AFFECTED NODES:

    • Kleinbrak

    • Sedgefield

    • George

    • Knysna

    • Plettenberg Bay

    Impact:
    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Pro-Active Fiber Maintenance : Melkbos OLT3 & OLT5 | 26 June 2024
  • Completed
    June 26, 2024 at 4:00 AM
    Completed
    June 26, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    June 26, 2024 at 3:00 AM
    In progress
    June 26, 2024 at 3:00 AM
    Maintenance is now in progress
  • Planned
    June 26, 2024 at 3:00 AM
    Planned
    June 26, 2024 at 3:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing pro-active maintenance on certain OLTs at the Melkbos Aggregation node.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 26/06/2024 05:00 SAST
    Planned End date/Time: 26/06/2024 06:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: Low
    Affected Devices: Melkbos OLT3 & Melkbos OLT5

    Impact:
    Customers can expect a brief interruption of up to 5 minutes during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Maintenance : Wellington | 26 June 2024
  • Completed
    June 26, 2024 at 3:00 AM
    Completed
    June 26, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    June 26, 2024 at 2:00 AM
    In progress
    June 26, 2024 at 2:00 AM
    Maintenance is now in progress
  • Planned
    June 26, 2024 at 2:00 AM
    Planned
    June 26, 2024 at 2:00 AM

    Dear ISP Partner,

    Octote engineers will be performing routine maintenance on the Wellington Aggregation nodes.

    Maintenance window:
    Planned Start Date/Time: 26/06/2024 04:00 SAST
    Planned End Date/Time: 26/06/2024 05:00 SAST

    AFFECTED NODES:

    • Wellington

    Our partner provider will be performing scheduled maintenance on this backhaul service.

    Impact:

    Customers may experience intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Electrical Maintenance : Mutual Heights | 26 June 2024
  • Completed
    June 26, 2024 at 3:00 AM
    Completed
    June 26, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    June 25, 2024 at 10:00 PM
    In progress
    June 25, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    June 25, 2024 at 10:00 PM
    Planned
    June 25, 2024 at 10:00 PM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled electrical maintenance at the Mutual Heights aggregation node.

    Maintenance window:
    Planned Start Date/Time: 26/06/2024 00:01 SAST
    Planned End Date/Time: 26/06/2024 05:00 SAST

    AFFECTED NODES: Mutual Heights

    Impact:
    Customers can expect no impact to services. Engineers are on standby should any issues arise from this maintenance.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

May 2024

Pro-Active Emergency Maintenance: Rondebosch | 31 May 2024
  • Completed
    May 31, 2024 at 3:00 AM
    Completed
    May 31, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    May 31, 2024 at 2:00 AM
    In progress
    May 31, 2024 at 2:00 AM
    Maintenance is now in progress
  • Planned
    May 31, 2024 at 2:00 AM
    Planned
    May 31, 2024 at 2:00 AM

    Dear ISP Partner,

    Octotel Engineers have identified a potential risk which might affect the core uplinks.
    We have arranged emergency proactive maintenance

    Maintenance window:
    Planned Start Date/Time: 31/05/2024 04:00 SAST
    Planned End Date/Time: 31/05/2023 05:00 SAST

    AFFECTED NODES: 
    Rondebosch aggregation node

    Impact:
    Customers can expect 15 minutes of down time during the maintenance window. Engineers are on standby should any issues arise from this maintenance.

Octotel Network Notice - Outage: Bredasdorp, Struisbaai | 30 May 2024
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for the Struisbaai and Bredasdorp aggregation nodes have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services are restoring at the Bredasdorp and Struisbaai aggregation nodes.

    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the following nodes:

    • Bredasdorp

    • Struisbaai


    Engineers are currently investigating.


    Kindly await further updates.


    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Hardware Maintenance : Bredasdorp, Struisbaai Stilbaai | 29 May 2024
  • Completed
    May 29, 2024 at 3:00 AM
    Completed
    May 29, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    May 29, 2024 at 12:00 AM
    In progress
    May 29, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    May 29, 2024 at 12:00 AM
    Planned
    May 29, 2024 at 12:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled hardware maintenance at the Bredasdorp, Struisbaai, and Stilbaai nodes to improve capacity at the nodes.

    Maintenance window:
    Planned Start Date/Time: 29/05/2024 02:00 SAST
    Planned End Date/Time: 29/05/2024 05:00 SAST

    AFFECTED NODES:

    • Bredasdorp

    • Struisbaai

    • Stilbaai

    Impact:
    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice - Outage: Bredasdorp, Struisbaai|28 May 2024
  • Resolved
    Resolved

    We monitor services to be restored and stable, the services are no longer at risk.
    We do apologize for any inconvenience this might have caused.

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the following nodes:

    • Bredasdorp

    • Struisbaai

    Engineers are currently investigating.

    Kindly await further updates.


    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice - Call Centre Inbound/Outbound calls - 28 May 2024
  • Resolved
    Resolved

    Dear Octotel Customer,

    The Octotel Contact Centre call issue has been resolved.

    Octotel apologizes for any inconvenience caused.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear Octotel Customer,

    We are currently experiencing technical difficulties with our telephone phone system impacting calls to and from our Customer Contact Centre.

    Our team is actively investigating the issue and working diligently to resolve it as soon as possible.

    Kindly utilize our email support platform for any urgent inquiries or support requirements, in the interim. Please direct your messages to support@octotel, and our dedicated team will prioritize your requests and provide assistance promptly.

    Kind Regards,
    Octotel Noc

May 2024 to Jul 2024

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