Octotel Services - Notice history

All systems operational

Operational

Cape Town Central - Operational

Southern Suburbs - Operational

Northern Suburbs - Operational

Atlantic Seaboard - Operational

West Coast - Operational

Cape Winelands - Operational

Helderberg - Operational

Overberg - Operational

Garden Route - Operational

Gauteng - Operational

ISP Portal - Operational

Octotel website - https://www.octotel.co.za/ - Operational

Octotel Telephony System - Operational

Notice history

May 2026

Octotel Network Notice | Route Maintenance | East CBD Node | 7 May 2026
Scheduled for May 06, 2026 at 10:00 PM – 10:00 PM
  • Planned
    May 06, 2026 at 10:00 PM
    Planned
    May 06, 2026 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the East CBD Node.

    Please see maintenance information below:

    Planned Start Date/Time: 07/05/2026 00:00 AM SAST

    Planned End Date/Time: 07/05/2026 05:00 AM SAST

    Affected areas :

    Foreshore

    Lower Gardens

    Lower Woodstock

    Observatory

    Saltriver

    Upper Woodstock

    Walmer University Estate

    Woodstock East

    Woodstock West

    Zonnebloem

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

    Octotel-Footer
Octotel Network Notice | Route Maintenance | Strand Node | 6 May 2026
Scheduled for May 05, 2026 at 10:00 PM – 10:00 PM
  • Planned
    May 05, 2026 at 10:00 PM
    Planned
    May 05, 2026 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Strand Node.

    Please see maintenance information below:

    Planned Start Date/Time: 06/05/2026 00:00 AM SAST

    Planned End Date/Time: 06/05/2026 05:00 AM SAST

    Affected areas : Gustrow, Helderberg Park, Lwandle, Rustof

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    Affected roads are listed below:
    14Th Street

    15Th Street

    16Th Avenue

    16Th Street

    17Th Avenue

    17Th Street

    18Th Avenue

    18Th Street

    19Th Street

    1Th Avenue

    20Th Avenue

    20Th Street

    Broadlands Road

    Broadlands Village Street

    Cambridge Street

    Constantia Avenue

    Constantia Street

    Forbes Street

    Harvard Street

    Larus Close

    Le Grange Road

    Le Grange Street

    Leyden Close

    Main Road

    Oxford Street

    Princeton Street

    Rusthof Avenue

    Rusthof Road

    Rustof Street

    Sorbonne Street

    Swan Close

    Tokia Road

    White Water Close

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

    Octotel-Footer

Apr 2026

Octotel Network Notice | Service Disruption: Ruyterwacht | 30 April 2026
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repair works. Please have those customers still offline reboot their ont and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete full Restoration is ± 1hour

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete full Restoration is ± 1hour

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete full Restoration is ± 2 hours.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete full Restoration is ± 3 hours.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the repairs to restore connectivity to those affected customers.

    ETR for complete full Restoration is ± 4 hours.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure.

    Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Kind Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Ruyterwacht, Andriaanse and Clarkes area.

    Affected roads are listed below:

    • 35th Street

    • 40th Avenue

    • Adriaanse Avenue

    • Alard Road

    • Alma Road

    • Baris Way

    • Barlinka Place

    • Bluegum Road

    • Clarke Avenue

    • Clarke’s Place

    • Dale Close

    • Dale Road

    • Devi Road

    • Echo Road

    • Flack Road

    • Glen Road

    • Greenwood Street

    • Hermitage Street

    • Holloway Road

    • Howe Close

    • Jan Smuts Road

    • Justin Road

    • Kerner Road

    • Liederman Road

    • Mark Street

    • Meadow Close

    • Melton Road

    • Mozart Way

    • Nathan Place

    • Oakdale Road

    • Old Stellenbosch Road

    • Park Close

    • Richard Allen Street

    • Saint Bedes Way

    • Saint Clair Road

    • Saint Dominic Street

    • Strauss Close

    • Straus Close

    • St Clair Road

    • St Dominic Street

    • Thomas Road

    • Weldra Road

    Technicians are currently investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800.

  • Investigating
    Investigating

    Dear ISP Partner.

    We are observing an issue affecting certain customers in the Ruyterwacht, Andriaanse and Clarkes area.

    Engineers are investigating.

    Kindly await further updates.

    Regards.

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption Update: Strand | 30 April 2026
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repair works. Please have those customers still offline reboot their ont and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    Certain customer connections have been restored.

    ETR for complete restoration: ± 1 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    Certain customer connections have been restored.

    ETR for complete restoration: ± 2 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    Certain customer connections have been restored.

    ETR for complete restoration: ± 4 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete full Restoration is ± 6 hours.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed,

    We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Kind Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Strand , Lwandle area.

    Affected roads are listed below:

    9th Street

    10th Street

    11th Street

    12th Street

    12th Avenue

    Broadlands Road

    Chilwan Crescent

    Clarkson Street

    Eleventh Street

    Kaya Street

    Khanyiso Road

    Krele Road

    Krele Street

    Kulungile Street

    Kuth Street

    Kuthu Road

    Kwezi Street

    Linda Street

    Malunga Road

    Malunga Street

    Masakhane Road

    Mbambiso Street

    Mbandezelo Road

    Mbekweni Street

    Ngoxolo Street

    Nobuhle Way

    Nobuhle Street

    Nomampondo Road

    Nomampondo Street

    Nonqubela Street

    Noxolo Street

    Osmond Street

    Phaliso Road

    Phaliso Street

    Prima Drive

    Racaza Road

    Rala Rala Road

    Smanga Piet Hekana

    Thukumbela Road

    Vulindlela Street

    Vukayi Street

    Technicians are currently investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner.

    We are observing an issue affecting certain customers in the Strand, Lwandle area.

    Engineers are investigating.

    Kindly await further updates.

    Regards.
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Non Impacting Vendor Maintenance: Grabouw | 25 April 2026
  • Completed
    April 25, 2026 at 1:00 PM
    Completed
    April 25, 2026 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    April 25, 2026 at 5:00 AM
    In progress
    April 25, 2026 at 5:00 AM
    Maintenance is now in progress
  • Planned
    April 25, 2026 at 5:00 AM
    Planned
    April 25, 2026 at 5:00 AM

    Dear ISP Partner,

    Octotel's partner provider technicians will be performing non-disruptive maintenance at the Grabouw access node.

    Maintenance window:
    Planned Start Date/Time: 25/04/2026 07:00 SAST
    Planned End Date/Time: 25/04/2026 15:00 SAST

    AFFECTED NODES: Grabouw Access Node

    Impact:

    Customers can expect no impact for the duration of the maintenance window. While the maintenance teams endeavor to take every precaution to prevent any disruption taking place, there is a risk that services may be impacted due to the sensitivity of the work taking place.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Emergency Vendor Maintenance: Grabouw | 23 April 2026
  • Completed
    April 23, 2026 at 1:30 AM
    Completed
    April 23, 2026 at 1:30 AM
    Maintenance has completed successfully
  • In progress
    April 23, 2026 at 12:00 AM
    In progress
    April 23, 2026 at 12:00 AM
    Maintenance is now in progress
  • Planned
    April 23, 2026 at 12:00 AM
    Planned
    April 23, 2026 at 12:00 AM

    Dear ISP Partner,

    Octotel's partner provider technicians will be performing scheduled maintenance at the Grabouw access node.

    Maintenance window:
    Planned Start Date/Time: 23/04/2026 02:00 SAST
    Planned End Date/Time: 23/04/2026 03:30 SAST

    AFFECTED NODES: Grabouw Access Node

    Impact:

    Customers may experience intermittent to no connectivity for periods for the duration of the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption George Node | 22 April 2026
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repair works. Please have those customers still offline reboot their ONT's and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: +-2 hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those remaining affected customers.

    ETR for complete restoration: +-4 Hours

    Further updates to follow as our team makes progress.

    Kind Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Kind Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the George area.

    Affected roads are listed below:

    Tabata Street

    35th Street

    23rd Street

    24th Street

    20th Street

    21st Street

    26th Street

    22nd Street

    Bob Street

    Mfayana Street

    Ngwemesha St

    Johannes St

    Petrus Street

    Spetose Street

    Piterson Street

    34th Street

    36th Street

    17th Street

    19th Street

    Sampies St

    Dick Street

    18th Street

    Nelson Mandela Blvd,

    14th Street

    13th Street

    16th Street,

    Liwani Street

    33rd Street

    Bomvana St

    Magqazana St

    Magqazama Street

    Nkohla St

    Khululeka Street

    12th Street

    Mngoma Street

    Gongo St

    Qhawa St

    Krogh Street,

    37th Street

    38th Street

    32nd Street

    29th Street

    31st Street

    Gqeba Street

    Mbewu Street

    Mtana Close


    Technicians are currently investigating.
    Kindly await further updates.


    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting multiple customers in the George area Node.

    Engineers are investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Mar 2026

Octotel Network Notice | Service Disruption Plettenberg | 28 March 2026.
  • Resolved
    Resolved

    Dear ISP Partner.

    Octotel engineers have completed the fibre repairs works.

    Please have those customers still offline reboot their ONT and routers and retest the connection. 

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner.

    Our infrastructure was damaged due to vandalism on one of our manholes in the area.

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    Certain customer connections have been restored.

    ETR for complete restoration: ± 1 hours.

    Further updates to follow as our team makes progress.  

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner.

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: ± 2 Hours

    Further updates to follow as our team makes progress.  

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Plettenberg area.

    Affected roads are listed below:

    Aandblom Street

    Airport Road

    Blackwood

    Blackwood Street

    Bobbejaan Avenue

    Bobbejaan Laan

    Buitenkant Street

    Charlotte Ross Street

    Church Street

    Du Plessis Street

    Dupless Street

    Du Toit Street

    Elandsdrift

    Elandsdrift Way

    Elandsrifweg Street

    Eureka Street

    Eurika Street

    Eurika Road

    Fourie Street

    Frederick Street

    Galjoen Street

    Geelbek Street

    Gericke Street

    Gerieka Street

    Harmony Street

    Harker Street

    Johnson Street

    Kerk Street

    Kerkstraat

    Kershout Crescent

    Kershout Singel

    Kershoutsingel Street

    Kiewiet Avenue

    Kiewiet Street

    Kolstert Street

    Krans Street

    Krantz

    Krontz Street

    Lang Street

    Long Street

    Louis Street

    Marais Street

    Mbeki Street

    Monument Street

    Monument Straat

    Omdraai Lane

    Oliphant Street

    Ossewa Avenue

    Ossewa Laan

    Ossewa Street

    Protea Avenue

    Protea Lane

    Protea Laan

    Protea Street

    Robberg Road

    Robberg Road Extension

    Spreeu Street

    Steenbras Avenue

    Stockenstrom Street

    Stockenstroom Street

    Ted Brown Crescent

    Trekkers Road

    Trekker Street

    Tussen-in Street

    Van Rooyen Street

    Van Rooyen Straat

    Vyges Street

    Water Laan

    Technicians are currently investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner.

    Dear ISP Partner.

    We are observing an issue affecting multiple customers in the Plettenberg area

    Engineers are investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption George| 26 March 2026
  • Resolved
    Resolved

    Dear ISP Partner.

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection. 

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner.

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: ± 2 hours.

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the repairs to restore connectivity to those affected customers.

    ETR for complete restoration: ± 3 hours.

    Further updates to follow as our team makes progress.

    Kind Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner.

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the George area.

    Affected roads are listed below:

    Bushwa / Ngcakani Street

    Cantley Street

    Dingiswayo Street

    Enkululekweni Street

    Ibhadi Street

    Ihobe Close

    Impepho Street

    Inkwali Street

    Inkwenkwezi Close

    Inkwenkwezi Street

    Junetha Bokwe

    Kuyasa Close

    Langeni Close

    Lonwabo Street

    Lusaka Street

    Luxolo Road

    Luxolo Street

    Masiphakame Close

    Masivuselele Close

    Mavukwana Street

    Mbafala Street

    Mbhafala Street

    Mkuma Street

    Mnikelo Street

    Mpumalanga Close

    Mpumalanga Street

    Ncamanza Street

    Ndlulamthi Close

    Ndlulamthi Street

    Ngcakani Road

    Ngcakani Street

    Ngcakani Rd

    Ntambanane Close

    Ntambanane Street

    Sandile Norhawana Street

    Sikhosana Street

    Silindile Close

    Sinethemba Street

    Sofasilahlane Street

    Tyhaliti Close

    Vukanikusile Close

    Vukuhambe Close

    Vukuhambe Street

    Vukusebenze Close

    Vukusebenze Street

    Vulindlela Road

    Vulindlela Street

    Technicians are currently investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner.

    We are observing an issue affecting certain customers in the George area

    Engineers are investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Emergency Pro-Active Route Maintenance : Strand, Cape Gate, Kuilsriver | 24 March 2026
  • Completed
    March 25, 2026 at 3:00 AM
    Completed
    March 25, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    March 24, 2026 at 9:00 PM
    In progress
    March 24, 2026 at 9:00 PM
    Maintenance is now in progress
  • Planned
    March 24, 2026 at 9:00 PM
    Planned
    March 24, 2026 at 9:00 PM

    Dear ISP Partner,

    Octotel Engineers will be performing emergency pro-active route maintenance affecting certain customers on the Strand and Cape Gate Aggregation nodes

    Maintenance window:
    Planned Start Date/Time: 24/03/2026 23:00 SAST
    Planned End Date/Time: 25/03/2026 05:00 SAST

    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Affected roads are listed below:

    • 4th Street

    • Bloemfontein Road

    • Brighton Road

    • Cannon Road

    • Cannon Street

    • Colonial Avenue

    • Cromwell Road

    • Eastburne Road

    • Faure Street

    • Forest Road

    • Freesia Avenue

    • Gay Street

    • Hastings Road

    • Johannesburg Street

    • Kaya Street

    • King Edward Road

    • Leeds Road

    • Liverpool Road

    • London Street

    • Macauley Road

    • Manchester Road

    • Old Main Road

    • Old Sir Lowry'S Pass Road

    • Pretoria Street

    • Pulteney Road

    • Rhodes Avenue

    • Royal Avenue

    • Royal Road

    • Shakespeare Road

    • Shelley Road

    • Shelley Street

    • Stanley Road

    • Station Street

    • Wordsworth Road

    • York Road

    • Fisant Street

    • Langverwacht Road

    • Piet Fransman Street

    • Pou Street

    • Silver Oaks Road

    • Silver Oaks Avenue

    • Swaan Crescent

    • The Oaks Road

    Technicians are onsite and engineers are on standby to ensure minimal service disruptions.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Octotel Network Notice | Service Disruption Update: Cape Gate| 24 March 2026
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection. 

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: ± 4 Hours

    Further updates to follow as our team makes progress.  

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the repairs to restore connectivity to those affected customers.

    ETR for complete restoration: to be confirmed.

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel NOC
    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner.

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Kraaifontein, Cape Gate area.

    Affected roads are listed below:

    Vredenhof Crescent

    Denne Street

    5th Avenue

    6th Avenue

    7th Avenue

    8th Avenue

    9th Avenue

    10th Avenue

    11th Avenue

    12th Avenue

    Van Der Bijl Street

    Technicians are currently investigating.


    Kindly await further updates.


    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner.

    We are observing an issue affecting certain customers in the Kraaifontein, Cape Gate area

    Engineers are investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Emergency Pro-Active Route Maintenance : Athlone | 24 March 2026
  • Completed
    March 24, 2026 at 3:00 AM
    Completed
    March 24, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    March 23, 2026 at 10:00 PM
    In progress
    March 23, 2026 at 10:00 PM
    Maintenance is now in progress
  • Planned
    March 23, 2026 at 10:00 PM
    Planned
    March 23, 2026 at 10:00 PM

    Dear ISP Partner,

    Octotel Engineers will be performing emergency pro-active route maintenance affecting certain customers on the Athlone Aggregation node

    Maintenance window:
    Planned Start Date/Time: 24/03/2026 00:00 SAST
    Planned End Date/Time: 24/03/2026 05:00 SAST

    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Affected roads are listed below:

    • 10th Avenue

    • 11th Avenue

    • 6th Avenue

    • 7th Avenue

    • 8th Avenue

    • 9th Avenue

    • Blomvlei road

    • Brinton Street

    • Elsjieskraal road

    • Gonubie road

    • Heideveld road

    • Jade street

    • Lansdowne Road

    • Manlyn walk

    • Mendi Avenue

    • Mguqulwa Close

    • Mguqulwa Road

    • Moffat Street

    • Moshesh Avenue

    • Moshesh road

    • Mosheshi Avenue

    • Mshumpela Way

    • N'Dabeni Street

    • Nethi Close

    • Onyx crescent

    • Rhodes Street

    • Rose Innes Street

    • Rubusana Avenue

    • Rubusani Street

    • Shutdown walk Pinati

    • Sigcawu Avenue

    • Steven Street

    • Thabo Mbeki Street

    • Umnga Crescent

    • Umnga Crescent

    • Washington street

    • Wolfberg road

    • Xhaluva Street

    • Yekiso Close

    • Yekiso Road

    • Zibi Street

    • Zone 2 Street

    • Zone 3 Langa

    • Zone 4 Road

    • Zone 5 langa

    • Zuurberg road

    Technicians are onsite and engineers are on standby to ensure minimal service disruptions.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

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Mar 2026 to May 2026

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