Octotel Services - Notice history

All systems operational

Operational

Cape Town Central - Operational

Southern Suburbs - Operational

Northern Suburbs - Operational

Atlantic Seaboard - Operational

West Coast - Operational

Cape Winelands - Operational

Helderberg - Operational

Overberg - Operational

Garden Route - Operational

Gauteng - Operational

ISP Portal - Operational

Octotel website - https://www.octotel.co.za/ - Operational

Octotel Telephony System - Operational

Notice history

Mar 2026

Emergency Partner Provider Maintenance : Bellville | 4 March 2026
Scheduled for March 04, 2026 at 7:00 PM – March 05, 2026 at 5:00 AM about 10 hours
  • Planned
    March 04, 2026 at 7:00 PM
    Planned
    March 04, 2026 at 7:00 PM

    Dear ISP Partner,

    Octotel's partner provider will be performing emergency maintenance on Bellville Aggregation Node.

    Maintenance window:
    Planned Start Date/Time: 04/03/2026 21:00 SAST
    Planned End Date/Time: 05/03/2026 07:00 SAST

    AFFECTED NODES: Bellville

    Impact:

    Customers can expect intermittent to no connectivity for brief or extended periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer

Feb 2026

Service Disruption: Grabouw Node | 28 February 2026
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Grabouw have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Grabouw Node has restored.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Partner provider technicians are currently splicing to restore services.

    No ETR is available as present.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Partner provider technicians continue to work on repairs.

    The next update will be shared by 11pm.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Partner provider technicians have identified a fibre break and currently preparing to float new cable.

    Currently no ETA is available

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Grabouw aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice - Outage: Struisbaai Node | 27 February 2026
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Struisbaai have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Struisbaai Node has restored.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Our partner provider have identified a potential issue,

    technicians have been dispatched to investigate the fault further.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are working closely with our partner provider engineers to investigate the issue affecting struisbaai.

    Currently no ETR is available.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Our Partner Providers Engineers continue to investigate the issue affecting services in Struisbaai.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Struisbaai aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Maintenance : Kensington, Blouberg, Melkbos | 24 February 2026
  • Completed
    February 24, 2026 at 3:00 AM
    Completed
    February 24, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    February 24, 2026 at 1:00 AM
    In progress
    February 24, 2026 at 1:00 AM
    Maintenance is now in progress
  • Update
    February 24, 2026 at 1:00 AM
    Update
    February 24, 2026 at 1:00 AM

  • Update
    February 24, 2026 at 1:00 AM
    Update
    February 24, 2026 at 1:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled maintenance] on the Kensington, Blouberg, and Melkbos nodes

    Maintenance window:
    Planned Start Date/Time:24/02/2026 03:00 SAST
    Planned End Date/Time: 24/02/2026 05:00 SAST

    AFFECTED NODES: Kensington, Blouberg, Melkbos

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
  • Update
    February 19, 2026 at 1:53 PM
    Update
    February 19, 2026 at 1:53 PM

  • Planned
    February 17, 2026 at 7:08 AM
    Planned
    February 17, 2026 at 7:08 AM
    Maintenance didn't start yet.
  • Completed
    February 17, 2026 at 3:00 AM
    Completed
    February 17, 2026 at 3:00 AM
    Maintenance has completed successfully
Emergency Electrical Maintenance : Bredasdorp | 21 February 2026
  • Completed
    February 22, 2026 at 2:00 PM
    Completed
    February 22, 2026 at 2:00 PM
    Maintenance has completed successfully
  • In progress
    February 22, 2026 at 8:00 AM
    In progress
    February 22, 2026 at 8:00 AM
    Maintenance is now in progress
  • Planned
    February 22, 2026 at 8:00 AM
    Planned
    February 22, 2026 at 8:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing emergency pro-active electrical maintenance at the Bredasdorp Aggregation node to mitigate potential issues with redundant power at the site

    Maintenance window:
    Planned Start Date/Time: 22/02/2026 10:00 SAST
    Planned End Date/Time: 22/02/2026 16:00 SAST

    AFFECTED NODES: Bredasdorp & Struisbaai

    Impact:
    Customers can expect no impact to services. Engineers are on standby should any issues arise from this maintenance.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Emergency Maintenance : Eden District | 17 February 2026
  • Completed
    February 17, 2026 at 10:30 AM
    Completed
    February 17, 2026 at 10:30 AM
    Maintenance has completed successfully
  • In progress
    February 17, 2026 at 9:30 AM
    In progress
    February 17, 2026 at 9:30 AM
    Maintenance is now in progress
  • Planned
    February 17, 2026 at 9:30 AM
    Planned
    February 17, 2026 at 9:30 AM

    Dear ISP Partner,

    Octotel Engineers will be performing emergency maintenance on certain nodes in the Eden District to mitigate constraints during service impacting events

    Maintenance window:
    Planned Start Date/Time: 17/02/2026 11:30 SAST
    Planned End Date/Time: 17/02/2026 12:30 SAST

    AFFECTED NODES: Sedgefield, Plett, Knysna, Kleinbrak

    Impact:

    Customers may experience brief interruptions to connectivity for the duration of the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer

Jan 2026

Octotel Network Notice | Service Disruption| Grabouw| 31 January 2026
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: +- 1 hour

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel Noc

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: ±3hrs

    Further updates to follow as our team makes progress.

    Kind Regards,

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting services in Grabouw

    Affected Roads below:

    Adam Street

    Basil Street

    Bay Road

    Bay Way

    Bos Street

    Caraway Street

    Caraway Street East

    Caraway Street West

    Dill Street

    Eve Street

    Golden Delicious Street

    Granny Smith Road

    Granny Smith Street

    Granny Smith West Street

    Handskop Road

    Handskop Way

    Krom Street

    Loop Street

    Mint Close

    Mint Crescent

    Mint Street

    Mint Way

    Nutmeg Street

    Ou Kaapse Road

    Ou Kaapse Way

    Park Street

    Pine Street

    Rosemary Street

    Sage Street

    Savory Street

    Short Street

    Starking Avenue

    Steenbras Street

    Thyme Street

    Vansteer Road

    Voorbrand Road

    Voorbrand Way

    Voorbhandweg

    Wemmershoek Road

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services in the Grabouw Area

    Engineers are investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption | Cape Gate | 29 January 2026
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.


    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: +- 1 hour

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel Noc

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: ±4hrs

    Further updates to follow as our team makes progress.

    Kind Regards,

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services in Cape Gate (Kuilsriver Area)


    Affected Roads below:


    Hawke Road
    Gourley Road
    De Hulk Way
    Laurimer Road
    Dyke Road
    Fairview Road
    Willow Way
    Childrens Walk
    Hillcrest Road
    Kingfisher Road
    Van Riebeeck Road
    Stasie Road
    Buketraube Street
    Way Street
    Harnwood Road

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Degraded Performance | Strand | 29 January 2026
  • Resolved
    Resolved

    Dear ISP Partner,

    The incident has been resolved, and we are observing that services remain stable.

    We do not anticipate any further service disruption.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 087 470 0800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing that the primary path has been restored.

    Our engineers will continue to monitor the link closely to ensure ongoing stability.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 087 470 0800

  • Identified
    Identified

    Dear ISP Partner,

    Technicians have identified a fibre break on the primary path. Technicians are currently preparing to float new cable to complete permanent repairs.

    Currently no ETR available.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 087 470 0800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are currently experiencing a primary backhaul route failure affecting services on the Strand aggregation node.

    Customer traffic has been rerouted onto a secondary path. While services remain operational, this may result degraded performance until the primary route is fully restored.

    Engineers are actively investigating and working to resolve the issue.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 087 470 0800

Scheduled Maintenance : Kensington, Blouberg | 29 January 2026
  • Completed
    January 29, 2026 at 3:00 AM
    Completed
    January 29, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    January 29, 2026 at 1:00 AM
    In progress
    January 29, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    January 29, 2026 at 1:00 AM
    Planned
    January 29, 2026 at 1:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled maintenance on the Blouberg and Kensington nodes to improve the capacity and resilience of the Octotel network

    Maintenance window:
    Planned Start Date/Time: 29/01/2026 03:00 SAST
    Planned End Date/Time: 29/01/2026 05:00 SAST

    AFFECTED NODES: Blouberg and Kensington

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance, please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Octotel Network Notice | Service Disruption | George| 27 January 2026
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    Octotel engineers have restored most of the affected customer links. Teams have deferred the restoration of the last few links to tomorrow morning.

    Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored. Due to further damage found in the process of repair, the etr has been extended.

    ETR for complete restoration: ±3 hours

    Further updates to follow as our team makes progress.

    Kind Regards,

    Octotel Noc

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: ±3 hours

    Further updates to follow as our team makes progress.

    Kind Regards,

    Octotel Noc

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: ±5hrs


    Further updates to follow as our team makes progress.

    Kind Regards,

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,


    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner.


    We are observing an issue affecting certain customers in George.


    Affected roads are listed below:

    Apollo Street

    Bakmakierie Street

    Dikkop Street

    Fern Street

    Kanfer Street

    Koestertjie Close

    Kremetart Slot

    Loerie Crescent

    Maroela Close

    Marigold Street

    Mission Street

    North Street

    Pansy Close

    Pikkewyn Crescent

    Plantation Street

    Primrose Street

    Protea Road

    Ranonkel Close

    Rissie Close

    Roosmaryn Close

    Rosedale Main Road

    Sewejaartjie Close

    Soetdoring Close

    Suikerbekkie Close

    Valk Crescent

    Valksingel

    Voelnesvaring Drive

    Technicians are on site investigating further.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services in the George Area

    Engineers are investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Jan 2026 to Mar 2026

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