Cape Town Central - Operational
Cape Town Central
Southern Suburbs - Operational
Southern Suburbs
Northern Suburbs - Operational
Northern Suburbs
Atlantic Seaboard - Operational
Atlantic Seaboard
West Coast - Operational
West Coast
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Cape Winelands
Helderberg - Operational
Helderberg
Overberg - Operational
Overberg
Garden Route - Operational
Garden Route
Gauteng - Operational
Gauteng
ISP Portal - Operational
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Octotel website - https://www.octotel.co.za/ - Operational
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Octotel Telephony System - Operational
Octotel Telephony System
Notice history
Jul 2025
- PlannedJuly 09, 2025 at 1:00 AMPlannedJuly 09, 2025 at 1:00 AM
Dear ISP Partner,
Octotel Engineers will be performing backhaul maintenance affecting customers on the following nodes: Sea Point, Greenpoint, Vredehoek, Ruyterwacht, Blouberg, Melkbos, Kensington, East CBD, Bree.
Maintenance window:
Planned Start Date/Time: 09/07/2025 03:00 SAST
Planned End Date/Time: 09/07/2025 05:00 SASTAFFECTED NODES:
Sea Point
Greenpoint
Vredehoek
Ruyterwacht
Blouberg
Melkbos
Kensington
East CBD
Bree
Impact:
Customers can expect up to 15 minutes of downtime on each node during the maintenance window.If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- PlannedJuly 03, 2025 at 2:00 AMPlannedJuly 03, 2025 at 2:00 AM
Dear ISP Partner,
Octotel Engineers will be performing scheduled network maintenance on the Gugulethu node to improve the resilience of the network.Maintenance window:
Planned Start Date/Time: 03/07/2025 04:00 SAST
Planned End Date/Time: 03/07/2025 05:00 SASTAFFECTED NODES:
Gugulethu
Impact:
Customers can expect intermittent to no connectivity during the maintenance window.If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
Jun 2025
- ResolvedResolved
Dear ISP Partner,
We are observing services for Grabouw have restored and are testing stable.
We anticipate no further service disruptions.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - MonitoringMonitoring
Dear ISP Partner,
We are observing services for Grabouw node restored at the moment.
Engineers continue to monitor for stability.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - InvestigatingInvestigating
Dear ISP Partner,
We are observing services for Grabouw have gone down again. Technicians are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - MonitoringMonitoring
Dear ISP Partner,
We are observing services for Grabouw Aggregation node restored at the moment.
Engineers are monitoring for stability.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting services at the Grabouw aggregation node.
Engineers are currently investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- CompletedJune 26, 2025 at 3:00 AMCompletedJune 26, 2025 at 3:00 AMMaintenance has completed successfully
- In progressJune 26, 2025 at 2:00 AMIn progressJune 26, 2025 at 2:00 AMMaintenance is now in progress
- PlannedJune 26, 2025 at 2:00 AMPlannedJune 26, 2025 at 2:00 AM
Dear ISP Partner,
Octotel engineers will be conducting hardware maintenance on the Sea Point Node.
Maintenance window:
Planned Start Date/Time: 26/06/2025 04:00 SAST
Planned End Date/Time: 26/06/2025 05:00 SASTAFFECTED NODES: Sea Point
Impact: Customers can expect intermittent to no connectivity during the maintenance window.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- CompletedJune 25, 2025 at 3:00 AMCompletedJune 25, 2025 at 3:00 AMMaintenance has completed successfully
- In progressJune 24, 2025 at 10:00 PMIn progressJune 24, 2025 at 10:00 PMMaintenance is now in progress
- PlannedJune 24, 2025 at 10:00 PMPlannedJune 24, 2025 at 10:00 PM
Dear ISP Partner
Octotel technicians will be conducting scheduled remedial maintenance on our infrastructure which will affect the Eagle Canyon Node
Please see maintenance information below:
Planned Start Date/Time: 25/06/2025 00:00 AM SAST
Planned End Date/Time: 25/06/2025 05:00 AM SAST
Affected areas : Honeydew, Randburg, Roodepoort
Scope of work:
The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection
Affected roads are listed below:
Augusta Blvd
Bay Hill Avenue
Bellucia
Birkdale Crescent
Blueberry Street
Canyon Golf Estate
Canyon View
Canyon Villas Eagle
Colonial Dr
Cypress and Bayhill
Doral Pl
Eagle Canyon Boulevard
Eagle Creek Drive
Eagle Trace Landing
Fair View Lane
Fairfield Ln
Forrest Oaks Ave
Hill Crescent
Kasbah Canyon
Kasbah Ridge Eagle
Lake Nona Crescent
Monarch Ln
Muirfield Dr
Nicks Pl
Oakland Hill Cres
Pebble Beach Dr
Pebble Beach North
Pebble Beach South
Riveria Lane
Sawgrass Ln
Seve's Pl
Spyglass Blvd
Torrey Pines Avenue
Turnberry Crescent
Warwick Cres
Whispering Straights Rd
woods crescent
If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance.
Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.
If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- ResolvedResolved
Dear ISP Partner,
Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.
Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- MonitoringMonitoring
Dear ISP Partner,
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: +-3 Hours
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- UpdateUpdate
Dear ISP Partner,
Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.
ETR for complete restoration: to be confirmed.
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- IdentifiedIdentified
Dear ISP Partner,
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting certain customers in the Athlone, Manenberg area.
Affected roads are listed below:
Tees Road
TUGELA STREET
Tagus Cl
VISTULA ROAD
Magalies Road
Tiber Street
Technicians are currently investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 are currently investigating this incident.
- ResolvedResolved
Dear ISP Partner,
Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.
Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.
Kind Regards,
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- MonitoringMonitoringDear ISP Partner, Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. ETR for complete restoration: ± 3 Hours Further updates to follow as our team makes progress. Regards, Octotel NOC Octotel: Open Access Fibre Networks [www.octotel.co.za](http://www.octotel.co.za) | 0874700800
- IdentifiedIdentified
Dear ISP Partner,
Octotel Engineers have located the point of the break and have commenced with the fibre repairs to restore connectivity to the affected customers. ETR to be confirmed
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- MonitoringMonitoringWe implemented a fix and are currently monitoring the result.
- IdentifiedIdentified
Dear ISP Partner,
Octotel engineers are currently onsite and have identified damage to our infrastructure. However, due to the area being volatile and unsafe for our teams to operate in, repair work has been deferred to tomorrow morning.
We will provide further updates regarding the estimated time of restoration once work resumes.
Thank you for your continued patience and understanding during this process.
Further updates will follow in the morning.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
We are observing an issue affecting certain customers in Atlantis.
Affected roads are listed below:
Lisboa Street
Matheran Street
Mauritius Street
Middelburg Street
Livanos Place
Lusitania Close
Kent Crescent
Middenrak Crescent
Technicians are currently investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting certain customers in Atlantis.
Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
May 2025
- ResolvedResolved
Dear ISP Partner,
We are observing services for Grabouw have restored and are testing stable.
We anticipate no further service disruptions.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - MonitoringMonitoring
Dear ISP Partner,
We are observing services for Grabouw Aggregation Node restored at the moment.
Engineers are monitoring for stability.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting services at the Grabouw aggregation node.
Engineers are currently investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- ResolvedResolved
Dear ISP Partner,
We are observing services for VOIP services have restored and are testing stable.
We anticipate no further service disruptions.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - UpdateUpdate
Dear ISP Partner,
We are observing services for VoIP Services have restored.
Engineers are monitoring for stability.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - MonitoringMonitoring
Dear Octotel Customer,
Engineers continue to work with our upstream voice termination partner to resolve the issue affecting VoIP telephony services.
Customers may still intermittently experience call failures.
Further updates to follow
Regards,
Octotel NOC
- UpdateUpdate
Dear ISP Partner,
Our upstream provider continues to investigate the issue affecting VOIP services.
No ETR is available as yet.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - InvestigatingInvestigating
Dear Octotel Customer,
We have escalated this off to our Upstream provider for further investigations.
No ETR available as of yet
Kindly await further updates.
Regards,
Octotel NOC
- ResolvedResolved
Dear ISP Partner,
Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.
Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- UpdateUpdate
Dear ISP Partner,
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: +-3Hours
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- MonitoringMonitoring
Dear ISP Partner,
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: +-5 Hours
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- UpdateUpdate
Dear ISP Partner,
We would like to inform you that, due to the current high-risk conditions in the area, our engineering team has made the decision to postpone fibre repair activities to ensure the safety of all personnel.
Repairs are now scheduled to resume tomorrow morning at 8:30 AM. We understand the importance of timely service restoration and appreciate your patience and understanding as we prioritise the safety of our team while working to resolve the issue as quickly as possible.
Octotel appreciate your understanding and will keep you updated on any further developments.
Kind regards
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- UpdateUpdateDear ISP Partner, Due to safety concerns in the area, our Community Liaison Officer (CLO) has made the decision to postpone the fibre repair work. The repairs are now scheduled to resume tomorrow morning at 8:30 AM. We appreciate your understanding and will keep you updated on any further developments. Regards, Octotel NOC Octotel: Open Access Fibre Networks [www.octotel.co.za](http://www.octotel.co.za) | 0874700800
- UpdateUpdate
Dear ISP Partner,
Octotel Engineers have located the point of the break and have commenced with the fibre repairs to restore connectivity to the affected customers. ETR for complete restoration +-5 Hours
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- IdentifiedIdentified
Dear ISP Partner,
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an ETR for the full restoration process.
Further updates to follow.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- UpdateUpdate
Dear ISP Partner,
We are observing an issue affecting certain customers in the Gugulethu area.
Affected roads are listed below:
Nokwanda Cl
1ST AVENUE
Mgoqi Close
NONTULO STREET
SIKHINKILI CLOSE
NDABANINZI AVENUE
MAKHOLWA CRESCENT
Siviwe Close
Manyano Ave
SAKELA CLOSE
Yanta Avenue
EMDENI ROAD
Memani Avenue
Kani Cl,
LUTHANGO CRESCENT
EMPUMELELWENI STREET
ELLIOT WAKA CLOSE,
DYWILISI CLOSE
Ntongana Cres
SANTOS STREET
Ndlela Cl
Tom Street
DYAKALA CRESCENT
Paul Andrew Cl
Ntlakohlaza Close
Daniel Avenue
Luthango Cres
Siviwe Close
Ndiki street
Abonwabisi Road
KOORNHOF STREET
BONGANI CLOSE
SANTOS AVENUE
Dywiusi Close
Ndumiseni close
Kukhanya St
Manyano Ave
MZOMTSHA CLOSE
Ntlakohlaza Close
DAVIDS ROAD
NOMTHANDAZO PETER STREET
TERMINUS ROAD
Octotel Engineers are enroute to site to investigate.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting certain customers in Gugulethu.
Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- ResolvedResolved
Dear ISP Partner,
Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.
Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- IdentifiedIdentified
Dear ISP Partner,
Octotel Engineers have located the point of the break and have commenced with the fibre repairs to restore connectivity to the affected customers. ETR for complete restoration +-4 Hours
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- UpdateUpdateDear ISP Partner, We are observing an issue affecting certain customers in the George area. Affected roads are listed below: JAKARANDA STREET SKOOL STREET Fern Street AKASIA STREET Amaryllis Street Rose St Cycad Street Plantation Street Hyacinth Street Hibiscus St, Gloxinia Street Erica Street Arum Street EPENETA JANTJIES STREET MEYER STREET DAHLIA STREET Chrysanthemum Street PROTEA ROAD Mission Street East Street Heather Rd Kloof Street Birch Street BEGONIA STREET MUISVOËL STREET Jasmin street Beukes Street Link Road Church Street EAST STREET Fountain Street Octotel Engineers are enroute to site to investigate. Kindly await further updates. Regards, Octotel NOC Octotel: Open Access Fibre Networks [www.octotel.co.za](http://www.octotel.co.za) | 0874700800
- InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting certain customers in George.
Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- ResolvedResolved
Dear ISP Partner,
Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.
Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- UpdateUpdate
Dear ISP Partner,
Octotel Technicians have located the point of the break and have commenced with the fibre repairs to restore connectivity to the affected customers. ETR for complete restoration: ±3 Hours
Further updates to follow as our team makes progress.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800
- IdentifiedIdentified
Dear ISP Partner,
We are observing an issue affecting certain customers in Athlone.
Affected roads are listed below:
1st Avenue
2nd Avenue
Wabash Road
Wye Road
Zwartkops Road
Vygekraal Road
Manenberg Avenue
Zak Street
Vistula Road
Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800 - InvestigatingInvestigating
Dear ISP Partner,
We are observing an issue affecting certain customers on the Athlone node. Engineers are investigating.
Kindly await further updates.
Regards,
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za | 0874700800