Octotel Services - Notice history

All systems operational

Operational

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Southern Suburbs - Operational

Northern Suburbs - Operational

Atlantic Seaboard - Operational

West Coast - Operational

Cape Winelands - Operational

Helderberg - Operational

Overberg - Operational

Garden Route - Operational

Gauteng - Operational

ISP Portal - Operational

Octotel website - https://www.octotel.co.za/ - Operational

Octotel Telephony System - Operational

Notice history

Dec 2025

Scheduled Vendor Maintenance : Bredasdorp & Struisbaai | 08 December 2025
Scheduled for December 08, 2025 at 12:00 PM – 6:00 PM about 6 hours
  • Planned
    December 08, 2025 at 12:00 PM
    Planned
    December 08, 2025 at 12:00 PM

    Dear ISP Partner,

    Octotel's partner provider will be performing pro-active maintenance on Bredasdorp and Struisbaai aggregation nodes,

    Maintenance window:
    Planned Start Date/Time: 08/12/2025 14:00 SAST
    Planned End Date/Time: 08/12/2025 20:00 SAST

    AFFECTED NODES: Bredasdorp,Struisbaai

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Service Disruption : East CBD | 5 December 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: ±4Hrs

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians have found further damage to our infrastructure while conducting repairs to the damage caused by civil works.

    Kindly note services remain at risk while technicians work on permanent repairs.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians continue to work diligently in efforts to restore services damaged by civil works.

    Kindly note services remain at risk while technicians work on permanent repairs.

    ETR: ~2 hours

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians are currently onsite testing to investigate the remaining impacted ~200 customers.

    No ETR for these services is available as yet.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians have completed splicing and we are observing ~200 customer services are still impacted.

    Technicians are investigating further

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians continue to work diligently in efforts to restore services damaged by civil works. Repairs remain on track for the provided ETR.

    Kindly note services remain at risk while technicians work on permanent repairs.

    ETR: ~2 hours

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians continue to work diligently in efforts to restore services damaged by civil works. Repairs are on track for the provided ETR.

    Kindly note services remain at risk while technicians work on permanent repairs.

    ETR: ~3 hours

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians continue to work diligently in efforts to restore services damaged by civil works.

    Kindly note services remain at risk while technicians work on permanent repairs.

    ETR: ~4 hours

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing a majority of affected customers have restored whilst certain customers in Woodstock, Salt River, and CBD remain affected.

    Technicians continue to work diligently in efforts to restore infrastructure damaged by civil works.

    Kindly note services remain at risk while technicians work on permanent repairs.

    Amended ETR: ~5 hours

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing a majority of affected customers have restored whilst certain customers in Woodstock, Salt River, and CBD remain affected.

    Technicians have been working diligently throughout the night in efforts to repairthe extensive damage caused to infrastructure by civil work taking place and continue to work to restore services fully.

    Kindly note services remain at risk while technicians work on permanent repairs.

    ETR: ~5 hours

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Technicians are currently splicing fibres to restore connectivity. We are observing most of the affected customers connectivity have restored while some services still remain down.

    Kindly note services services remain at risk while technicians work on permanent repairs.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services in Woodstock, Salt River, and CBD.

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Service Disruption : Kensington, Blouberg, Melkbos | 5 December 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for the Kensington, Blouberg, and Melkbos aggregation nodes have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing services have restored.

    Engineers are monitoring for stability

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing most of the affected customers connectivity have restored while some customers in Woodstock/Salt River still remain down. Technicians are currently working on repairs and splicing multiple links to restore all services.

    Kindly note services remain at risk while technicians work on permanent repairs.

    ETR is 6 hours.

    Please await further updates.

    Regards,

    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    Technicians are currently splicing fibres to restore connectivity. We are observing most of the affected customers connectivity have restored while some services still remain down.

    Kindly note services services remain at risk while technicians work on permanent repairs.

    Please await further updates.

    Regards,

    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Floating teams are currently working on repairs onsite.
    Technicians continue with restoration work to restore connectivity for Kensington, Melkbos, and Blouberg aggregation nodes.

    Currently no ETR available.

    Our team will provide further updates as we work to restore services.


    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    Technicians located damage to the infrastructure that is affecting multiple services. The technicians have started the restoration, requiring new fibre to be floated.

    Our team will provide further updates as we work to restore services.


    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians were unsuccessful in localising the fault. The team is currently en route to float a new cable.

    No ETA/R is available as yet

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians are experiencing difficulties with localising the fault however efforts are ongoing.

    No ETR is available as yet

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians continue to work on localising the fault.

    No ETR is available as yet

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians are currently localising the fault.

    No ETR is available as yet

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Technicians have identified a disconnect ~5.6km from site and are en route to localise.

    No ETR is available as yet

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians are onsite and conducting investigations.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians are en route to site to investigate. ETA ~15:30

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services for customers on the Kensington, Melkbos, and Blouberg aggregation nodes.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption: Ruyterwacht | 5 December 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Please be advised that a service outage is currently affecting customers in the area. The disruption is due to third-party contractors inadvertently damaging our fibre cable.

    Our engineering teams are already onsite and actively working to restore connectivity. At this stage, there is no estimated etr available, but we will provide updates as soon as more information becomes available.

    We appreciate your patience and understanding while we work to resolve this matter as quickly as possible.

    Kind regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Kind Regards


    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Ruyterwacht area.

    Roads affected:

    Alexandra Street

    Cloete Street

    King Edward Street

    Louis Trichardt Street

    Tygervallei Street

    Victoria Street

    Technicians are currently investigating.

    Kindly await further updates.

    Kind Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice - Outage: York Node | 04 November 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for York aggregation node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for York aggregation node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the York aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Nov 2025

Service Disruption: Sedgefield | 21 November 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Sedgefield have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observed a brief issue affecting services at the Sedgefield aggregation node. and services have restored

    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Emergency Partner Maintenance : Bredasdorp & Struisbaai | 21 November 2025
  • Completed
    November 21, 2025 at 11:00 AM
    Completed
    November 21, 2025 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    November 21, 2025 at 5:00 AM
    In progress
    November 21, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    November 21, 2025 at 5:00 AM
    Planned
    November 21, 2025 at 5:00 AM

    Dear ISP Partner,

    Octotel's partner provider will be performing emergency maintenance on Bredasdorp & Struisbaai nodes

    Maintenance window:
    Planned Start Date/Time: 21/11/2025 07:00 SAST
    Planned End Date/Time: 21/11/2025 13:00 SAST

    AFFECTED NODES: Bredasdorp, Struisbaai

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Scheduled Vendor Maintenance : Belleville | 20 November 2025
  • Completed
    November 21, 2025 at 5:00 AM
    Completed
    November 21, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    November 20, 2025 at 9:00 PM
    In progress
    November 20, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    November 20, 2025 at 9:00 PM
    Planned
    November 20, 2025 at 9:00 PM

    Dear ISP Partner,

    Octotel's partner provider will be performing scheduled maintenance on Bellville node

    Maintenance window:
    Planned Start Date/Time: 20/11/2025 23:00 SAST
    Planned End Date/Time: 21/11/2025 07:00 SAST

    AFFECTED NODES: Bellville

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Octotel Network Notice | Service Disruption Update: Gugulethu | 20 November 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: ± 4 Hours

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: to be confirmed.

    Further updates to follow as our team makes progress.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Gugulethu area.

    Roads affected:

    51A Section 4

    A Siwa Street

    AMPLANKENI CRESCENT

    B Longo Road

    C Ntamo Street

    Cubungu street,

    E MJOBO STREET

    East Hewu Street

    East Mjodo Street

    ELIJAH LOZA

    ERNIE BATT CRESCENT

    FENQE STREET

    Fezeka St

    FRANCE CLOSE

    G NTAMO STREET

    GALWENI

    Gawuleteta St,

    Gilbert Naphakade,

    GLADYS MGUDLANDLU STREET

    Great Dutch Street,

    J MAKATENG ROAD

    JAMES CLOSE

    JAN VAN ECK ROAD,

    John Konile Street,

    Karnovetz Rd

    KOLANISI STREET,

    L Dike Street

    Lee Bozalek Road

    M MBEWANA STREET

    M18, KTC

    Makateng Road

    MAPASA STREET

    MATHAMBISA ROAD

    Mathambiso Street

    MBAMBO STREET

    MILLER STREET

    MJODO

    Mpumelelo Rwarwa Rd

    NAUDE STREET

    NELISWA CLOSE

    Ngxatha Street

    Noluvuyo Mqokolo St

    Nontobeko Steleki St,

    NONZIMA DAMANE STREET

    Nonzima street

    Ntlangano Cres

    Ny 100,

    Ny 101

    NY 102

    Ny 103

    Ny 78 Street,

    P Mzamka Street,

    S Karnovetz Rd

    Samuel Langa Street

    SETENI CLOSE

    Sithandathu Mjanyana

    Siwa Street

    Sombo Street

    South Saba Crescent

    Steve Karnovertz Street

    Temba khondlo,

    terminus road

    TSAMANA STREET

    VUYANI MAPHUZA STREET

    WELILE DAKUSE STREET

    West Dakuse Street

    Wiseman Setheni St

    YEKO CLOSE

    Z MEMANI STREET

    ZOLILE GELD ROAD

    Jacob Street

    ELLENI STREET

    J Galloweni Road,

    MCNAGHT KWANINI STREET

    Sikhululekile St

    Vukukhanye St

    Due to the current high-risk conditions in the area, our onsite engineering team has deemed it necessary to postpone the fibre repair work in order to prioritise the safety of all personnel.

    Repairs are planned to take place first thing tomorrow morning. We fully understand the importance of restoring services as swiftly as possible and sincerely appreciate your patience and understanding while we take the required precautions to ensure our team can work safely and effectively.

    Octotel values your cooperation and will continue to provide updates as new information becomes available.

    Thank you for your understanding.

    Kindly await further updates.

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Degraded Performance | Strand & Eden District | 20 November 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services have restored at the moment.

    Engineers are monitoring for stability.

    Regards,

    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Civils and floating teams have arrived on site and have started repair work.

    ETR provided is ~6pm.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Technicians have located the source of the break.


    Civils and floating teams are en route. No ETA/ETR is available as yet.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at Strand & Eden District aggregation nodes - George, Kleinbrak, Sedgefield.

    Customers may experience degraded performance.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Oct 2025

Service Disruption : Plett | 30 October 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Plett Aggregation Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing services have restored and have remained stable.

    Technicians continue to work on optimising the link

    Please note services may be intermittent until the link has been fully optimized. Services remain at risk

    Engineers continue to monitor for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services have restored. Technicians are currently at site working on stabilizing the link.

    Please note services may be intermittent until the link has been fully optimized.

    Kindly note services remain at risk.

    Engineers are monitoring.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Plett aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Service Disruption : Plett | 28 October 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Plettenberg Bay have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Plett node have restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Plettenberg Bay aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Hardware Maintenance | Cape Town | 28 October 2025
  • Completed
    October 28, 2025 at 3:00 AM
    Completed
    October 28, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    October 28, 2025 at 2:00 AM
    In progress
    October 28, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    October 28, 2025 at 2:00 AM
    Planned
    October 28, 2025 at 2:00 AM

    Dear ISP Partner,

     

    Octotel Engineers will perform proactive preventative hardware maintenance. This maintenance is non-disruptive and will be completed within a maintenance window according to our standard working procedures.

     

    Maintenance Window:
    Planned Start Date/Time: 28/10/2025 04:00 SAST
    Planned End Date/Time: 28/10/2025 05:00 SAST

    Nodes at risk:

    • Seapoint

    • Green Point

    • Vredehoek

    • Mutual Heights

    • Kensington

    • Blouberg

    • Ruyterwacht

    • Bree Street

       

    Impact:
    No impact expected

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer

Service Disruption : Plett | 27 October 2025
  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Plett node is stable on the primary path at the moment, however technicians have observed an issue on the alternative path.

    Kindly note services are at risk until the alternative path has been fully restored.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Plett Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Techs have arrived at site and are currently localising the break. No ETR is available as yet.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians remain en route to site. ETA ~19:00

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Technicians have identified a break and are en route to site currently. No ETA/ETR is available as yet.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting the Plett node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Service Disruption: Stilbaai | 25 October 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Stilbaai Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Stilbaai Aggregation Node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Our partner provider is currently investigating. No ETR is available as yet.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Stilbaai aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Oct 2025 to Dec 2025

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