Octotel Services - Notice history

All systems operational

Operational

Cape Town Central - Operational

Southern Suburbs - Operational

Northern Suburbs - Operational

Atlantic Seaboard - Operational

West Coast - Operational

Cape Winelands - Operational

Helderberg - Operational

Overberg - Operational

Garden Route - Operational

Gauteng - Operational

ISP Portal - Operational

Octotel website - https://www.octotel.co.za/ - Operational

Octotel Telephony System - Operational

Notice history

Dec 2024

Octotel Network Notice | Service Disruption: Gugulethu Update | 20 December 2024
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repair works. Please have those customers still offline reboot their ONT and routers and retest the connection. 

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Kind Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre repairs to restore connectivity to those affected customers.

    Certain customer connections have started to restore as our team makes progress with the fibre repairs.

    ETR for complete restoration: ±2hrs.

    Further updates to follow as our team makes progress. 

     

    Kind Regards

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Our Octotel engineers will be on-site at 10:00 AM today to address the remaining customers still affected by the infrastructure damage linked to the Gugulethu node.

    Due to the area’s volatile and unsafe conditions, our teams are required to wait for security personnel to arrive before proceeding with the remaining infrastructure repairs.

    We will provide an estimated time of restoration (ETR) as soon as our teams have commenced the necessary repair work.

    Octotel sincerely apologises for any inconvenience caused and appreciates your understanding and patience as we work to restore the remaining links down.

    Kind regards,

    Octotel NOC
    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner.

    Due to safety concerns, repairs have been deferred to tomorrow morning first thing.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.


    ETR for complete restoration: to be confirmed.


    Further updates to follow as our team makes progress. 


    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Gugulethu Area.

    Affected roads are listed below:

    • Crete Close

    • Arion Close

    • Orpheus Close

    • Icarus Close

    • Eros Close

    • Crete Close

    • Eleanor Close

    • Ronald Close 

    • Edmund Close

    • Joy Close

    • Carnation Avenue

    • Azalea Avenue 

    • Heuningtee Avenue

    • Athena Avenue 

    • Frank Avenue 

    • Disa Avenue

    • Donegal Avenue

    • Essenhout Way

    • Joan Street

    • Eureka Street 

    • David Street

    • Frank Street

    • Fabriek Street

    • Gerald Street

    • Angela Street

    • Simon Street

    • Jean Street

    • Joyce Street 

    • Johannes Street

    • Thomas Street

    • Edmund Street

    • Oliver Street 

    • Robin Street

    • Rosalind Street

    • Duncan Street

    • Ross Street

    • Joan Street

    • Louise Street 

    • Myrtle Road

    • Hanekom Road

    • Hazel Road 

    • Agnes Road

    • Eleanor Road

    • Edward Road

    • Ursula Road

    • Doreen Road

    • Hector Road

    • Julia Road

    • Charles Lane

    • Marie Crescent

    • Richard Crescent 

    • Lindalaan

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Gugulethu area.

    Engineers are investigating and details of the affected services to follow.

    Kindly await further updates.

    Regards,

    Octotel NOC

Scheduled Vendor Maintenance : Bredasdorp & Struisbaai | 12 December 2024
  • Completed
    December 12, 2024 at 7:00 PM
    Completed
    December 12, 2024 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    December 12, 2024 at 12:00 PM
    In progress
    December 12, 2024 at 12:00 PM
    Maintenance is now in progress
  • Planned
    December 12, 2024 at 12:00 PM
    Planned
    December 12, 2024 at 12:00 PM

    Dear ISP Partner,

    Octotel's partner provider technicians will be performing scheduled maintenance at the Bredasdorp & Struisbaai access nodes.

    Maintenance window:
    Planned Start Date/Time: 12/12/2024 14:00 SAST
    Planned End Date/Time: 12/12/2024 20:00 SAST

    AFFECTED NODES: Bredasdorp; Struisbaai

    Impact:

    Customers may experience intermittent to no connectivity for periods for the duration of the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Service Affecting: Intermittent | Plett | 12 December 2024
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services remain stable.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services have stabilized.
    Engineers are monitoring.


    Kindly await further updates

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    We are still observing intermittent connectivity of services in Plett. Our partner provider is currently at localising the break in the transmission service. 


    Customers may experience intermittent to no connectivity. No ETR is available as yet.

    Kindly await further updates

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting the stability of connectivity services at the Plettenberg node. Our partner provider is currently at site investigating.

    Customers may experience intermittent to no connectivity. No ETR is available as yet.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Vendor Maintenance : Bredasdorp & Struisbaai | 8 December 2024
  • Completed
    December 08, 2024 at 6:00 PM
    Completed
    December 08, 2024 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    December 08, 2024 at 12:00 PM
    In progress
    December 08, 2024 at 12:00 PM
    Maintenance is now in progress
  • Planned
    December 08, 2024 at 12:00 PM
    Planned
    December 08, 2024 at 12:00 PM

    Dear ISP Partner,

    Octotel's partner provider technicians will be performing scheduled maintenance at the Bredasdorp & Struisbaai access nodes.

    Maintenance window:
    Planned Start Date/Time: 08/12/2024 14:00 SAST
    Planned End Date/Time: 08/12/2024 20:00 SAST

    AFFECTED NODES: Bredasdorp; Struisbaai

    Impact:

    Customers may experience intermittent to no connectivity for periods for the duration of the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption Lakeside: Update | 6 December 2024
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repair works. Please have those customers still offline reboot their ONT and routers and retest the connection. 

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre repairs to restore connectivity to those affected customers.

    Certain customer connections have started to restore as our team makes progress with the fibre repairs.

    ETR for complete restoration: ±2hrs.

    Further updates to follow as our team makes progress.  

    Kind Regards

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: ±3hrs.

    Further updates to follow as our team makes progress.  

    Kind Regards

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: ±5hrs.

    Further updates to follow as our team makes progress.  

    Kind Regards

    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Lakeside area.

    Affected roads are listed below:

    • Church Rd

    • Doreena Court

    • E Lake Island Way

    • Red Roman Way

    • Rhodesia Rd

    • Scarborough Rd

    • Sonnet Quay

    • The Row St

    • Yarmouth Road

    Technicians are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Nov 2024

Octotel Network Notice Update | Route Maintenance | Green Point Node | 28 November 2024
  • Completed
    November 28, 2024 at 12:22 PM
    Completed
    November 28, 2024 at 12:22 PM

    Dear ISP Partner,

    Octotel engineers have completed the fibre resplicing for the Green Point node maintenance window. Please have those customers still offline reboot their ont and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the maintenance process.

    Kind Regards,

    Octotel Noc

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    November 28, 2024 at 8:03 AM
    In progress
    November 28, 2024 at 8:03 AM

    Dear ISP Partner,

    Octotel engineers are still busy with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: +-4 hours.

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • In progress
    November 28, 2024 at 6:49 AM
    In progress
    November 28, 2024 at 6:49 AM

    Dear ISP Partner,

    We are aware that certain customer links remain offline following the Green Point route maintenance.

    Our Octotel technicians are currently onsite addressing the affected links in the following roads:

    Sydney Road

    Highlevel

    Pine Road

    Main rd

    Walter rd

    Carreg Road

    St. George's Road

    Wessels

    Richmond

    Hatfield rd

    Scholtz rd

    Cavalcade

    Braemer Road

    Joubert Road

    Cavalcade

    York Road

    Thornhill rd

    Croxteth

    Pine Road

    Highfield str.

    Leinster Road

    Highfield Rd

    Boundary Rd

    Grove Road

    Clyde Rd

    Ravenscraig Rd

    Glenside rd

    Upper Portswood

    Sydney Road

    Maydon rd

    Somerset Road

    Boundary Road

    Waterkant Road

    Richmond Road

    St Bedes

    Haytor Road

    Ravenscraig Road

    Ashstead Road

    Braeside Road

    Leicester Grove Road

    St. Georges

    Varneys Road

    Antrim

    Our team is actively investigating the issue, and we are working to restore services as quickly as possible.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Completed
    November 28, 2024 at 3:00 AM
    Completed
    November 28, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    November 27, 2024 at 10:00 PM
    In progress
    November 27, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    November 27, 2024 at 10:00 PM
    Planned
    November 27, 2024 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Green Point Node.

    Please see maintenance information below:

    Planned Start Date/Time: 28/11/2024 00:00 AM SAST

    Planned End Date/Time: 28/11/2024 05:00 AM SAST

    Affected areas : Sea Point , Green Point

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    Affected roads are listed below:

    Sydney Road

    Highlevel

    Pine Road

    Main rd

    Walter rd

    Carreg Road

    St. George's Road

    Wessels

    Richmond

    Hatfield rd

    Scholtz rd

    Cavalcade

    Braemer Road

    Joubert Road

    Cavalcade

    York Road

    Thornhill rd

    Croxteth

    Pine Road

    Highfield str.

    Leinster Road

    Highfield Rd

    Boundary Rd

    Grove Road

    Clyde Rd

    Ravenscraig Rd

    Glenside rd

    Upper Portswood

    Sydney Road

    Maydon rd

    Somerset Road

    Boundary Road

    Waterkant Road

    Richmond Road

    St Bedes

    Haytor Road

    Ravenscraig Road

    Ashstead Road

    Braeside Road

    Leicester Grove Road

    St. Georges

    Varneys Road

    Antrim

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Emergency Scheduled Maintenance : Cape Gate | 27 November 2024
  • Completed
    November 27, 2024 at 7:00 AM
    Completed
    November 27, 2024 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    November 27, 2024 at 4:00 AM
    In progress
    November 27, 2024 at 4:00 AM
    Maintenance is now in progress
  • Planned
    November 27, 2024 at 4:00 AM
    Planned
    November 27, 2024 at 4:00 AM

    Dear ISP Partner,

    Octotel's Engineers will be performing emergency maintenance on Cape Gate aggregation nodes.

    Maintenance window:
    Planned Start Date/Time: 27/11/2024 06:00 SAST
    Planned End Date/Time: 27/11/2024 09:00 SAST

    AFFECTED NODES: Cape Gate

    Impact:

    Customers may experience intermittent connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice Update | Route Maintenance | George Node | 27 November 2024
  • Completed
    November 27, 2024 at 11:31 AM
    Completed
    November 27, 2024 at 11:31 AM

    Dear ISP Partner,

    Octotel engineers have completed the fibre resplicing for the George node maintenance window. Please have those customers still offline reboot their ont and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the maintenance process.

    Kind Regards,

    Octotel Noc

  • In progress
    November 27, 2024 at 7:04 AM
    In progress
    November 27, 2024 at 7:04 AM

    Dear ISP Partner,

    We are aware that certain customer links remain offline following the George route maintenance.

    Our Octotel technicians are currently onsite addressing the affected links in the following roads:


    Circular Drive

    Ballot Street

    Jupiter Lane

    Van Rooyen Street

    Fiskaal Street

    Populier Street

    Steyn Street

    Fiskaal Street

    Van Rooyen Street

    Kanfer Street

    Bruce St

    Golf St

    Taurus Street

    Lyra St

    Virgo Street

    Mentz Street

    Korhaan Street

    New Combe St

    Swawel Street

    Peddie Muller Street

    Sparrow Street

    Swan Street

    Rotary Street

    Parish Street

    Buck Street

    Main Street

    Makou Street

    Tiptol Street

    Makriel Street

    Marlyn Street

    Scorpio Street

    Hawk Street

    Snake Street

    Golf Street

    Camel Street

    Blesbok Crescent

    Pegasus circle

    Hydra Close

    Lewanie Street

    Paradise Street

    Polarus Close

    Kloof Street

    Buffelslot Street

    Bosvark Crescent

    Bontebok Street

    Buffel Close

    Our team is actively investigating the issue, and we are working to restore services as quickly as possible.

    Kindly await further updates.

    Regards,

    Octotel NOC

  • Completed
    November 27, 2024 at 3:00 AM
    Completed
    November 27, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    November 26, 2024 at 10:00 PM
    In progress
    November 26, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    November 26, 2024 at 10:00 PM
    Planned
    November 26, 2024 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the George Node.

    Please see maintenance information below:

    Planned Start Date/Time: 27/11/2024 00:00 AM SAST

    Planned End Date/Time: 27/11/2024 05:00 AM SAST

    Affected areas : Conville

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    Affected roads are listed below:

    Mission St

    Union St

    Main St

    Pegasus circle

    Steyn Street

    Lewanie Street

    Scorpio Street

    Ballot Street

    Boog Street

    Buck Street

    Camel Street

    Circular Drive

    Fiskaal St

    Herculus Street

    King Street

    Kloof Street

    Knysna Rd

    Kokkewiet Street

    Koppel Street

    Golf Street

    Paradise Street

    Populier Street

    Pou Crescent

    Rotary Street

    Saturnus Street

    Setlaars Street

    Snake Street

    Virgo Street

    Boskewer Street

    Boskewer Close

    Bison Circle Bison Crescent

    Bison Singel

    Bison Cres

    Parish St

    Peddie Muller St

    Sonop Street

    Tiptol Street

    Appolo St

    Hawk Street

    Hercules St

    Hillcrest Street

    Kloof St

    Libra St

    Lizard Street

    Mason Street

    New Combe Street

    Pegasus Circle

    Bloukopkoggelmander Street

    Bloukopkoggelmander Crescent

    Blesbok Crescent

    Bontebok Street

    Buffel Cl

    Bontebok St

    Buffelslot Street

    Snake St

    Taurus Street

    Triangle Street

    Van Rooyen Street

    Appolo Street

    Circular Dr

    Scorpio St

    Beukes St

    Appollo Street

    Golf St

    Bloukopkoggelmander Cres

    Hercules Street

    Lyster Street

    Pegasus Street

    Swan Street

    Tulip Street

    Goliath Street

    Libra Street

    Main Street

    Gemini Street

    Paradise St

    Willy Schaap Street

    Boog St

    Mentz St

    Orion St

    Saint James Avenue

    Mission Road

    Golf Street Ballots View

    Beryl Cresent

    Beryl Cresent Hillside

    Beryl Street

    Rosedale Main

    Diamond Street

    Opal Street

    Diamond

    Boggelkolmader Str

    Bosvark Crescent

    Carbuncle St

    Carbuncle Street

    Haran Street

    Lavender Street

    Korhaan St

    Parish Street

    Virgo St

    Makou street

    Sparrow Street

    Hoep-Hoep Circle

    Hoep Hoep Crescent

    Mentz Street

    Fiskaal Street

    King St

    Korhaan Street

    Lizard St

    Peddie Muller Street

    Poplar Street

    Swan St

    Leo Street

    Lyra Street

    Orion Street

    De Beer Street

    Hawk St

    Lyster St

    Kokkewiet St

    Noord Street

    Tiptol St

    Budgie Street

    Ellen Vena Street

    Circular Lane

    Taurus St

    Geelbek Street

    Marlyn Street

    Makriel Street

    Woodpecker Avenue

    Buick Street

    Hercules Parkdene

    Paradise Ballots View

    Swawel St

    Aloe Street

    Perlemoen Street

    Roman Street

    Sardien Street

    North Street

    Stompneus Street

    6A Main St

    Main Road

    Sardine Street

    Sardientjes Straat

    Sardyn Street

    Galjoen Street

    Swawel Street

    Charlie Hugo Street

    Phoenix Circle

    E Hawk Street

    Aasvoel Close

    Jupiter Lane

    Setlaar Street

    Goeljoen Street

    Garnaal Street

    Makriel Street

    Kabeljou Street

    Kurper Street

    Maraiskemp Street

    Geelbek Str

    Dolfyn Street

    Reier Street

    Mission Street

    Rotary St

    Church St

    Gemini St

    New Combe St

    Church Street

    Back Street

    Daryl Street

    Polarus Close

    Buck St

    Lyra St

    Melford Notshokovu Crescent

    Blesbok Cres

    Sartuns Street

    Setlaars St

    Apollo Street

    Hydra Close

    Koppel St

    Lewanie St

    Pegasus Street

    Kings Street

    Mentz

    Potsolo Notyeke Street

    Reier St

    47G Mission Street

    Kiewiet Avenue

    Pegesus Circle

    North St

    Mountainview Street

    Phoenix Cir

    Square Hill Street

    Rachel Street

    Isaac Crescent

    Isaac Street

    Golfstreet

    Beukes Street

    Pacaltsdorp Superette 9

    Eden Meandor Lifestyle Centre

    Iseec Cresent

    Ismael Street

    Saturnus St

    Buffelstrook Street

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Emergency Vendor Maintenance : Bredasdorp, Struisbaai | 23 November 2024
  • Completed
    November 23, 2024 at 7:00 PM
    Completed
    November 23, 2024 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    November 23, 2024 at 12:00 PM
    In progress
    November 23, 2024 at 12:00 PM
    Maintenance is now in progress
  • Planned
    November 23, 2024 at 12:00 PM
    Planned
    November 23, 2024 at 12:00 PM

    Dear ISP Partner,

    Octotel's partner provider will be performing emergency maintenance on Bredasdorp & Struisbaai aggregation nodes.

    Maintenance window:
    Planned Start Date/Time: 23/11/2024 14:00 SAST
    Planned End Date/Time: 23/11/2024 21:00 SAST

    AFFECTED NODES: Bredasdorp. Struisbaai

    Impact:

    Customers may experience intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Service Disruption: Sedgefield Node | 21 November 2024
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Sedgefield have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing service have restored at the Sedgefield Node.

    Engineers are monitoring for stability.

    Kindly await further updates.


    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Sedgefield Node

    Engineers are currently investigating.
    Kindly await further updates.


    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Oct 2024

Octotel Network Notice: Scheduled Maintenance | Lakeside | 31 October 2024
  • Completed
    October 31, 2024 at 3:00 AM
    Completed
    October 31, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    October 31, 2024 at 2:00 AM
    In progress
    October 31, 2024 at 2:00 AM
    Maintenance is now in progress
  • Planned
    October 31, 2024 at 2:00 AM
    Planned
    October 31, 2024 at 2:00 AM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled maintenance at the Lakeside aggregation node.

    Maintenance window:
    Planned Start Date/Time: 31/10/2024 04:00 SAST
    Planned End Date/Time: 31/10/2024 05:00 SAST

    AFFECTED NODES: Lakeside


    Impact:
    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za


    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice | Route Maintenance | Ruyterwacht Node | 31 October 2024
  • Completed
    October 31, 2024 at 3:00 AM
    Completed
    October 31, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    October 30, 2024 at 10:00 PM
    In progress
    October 30, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    October 30, 2024 at 10:00 PM
    Planned
    October 30, 2024 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Ruyterwacht Node.

    Please see maintenance information below:

    Planned Start Date/Time: 31/10/2024 00:00 AM SAST

    Planned End Date/Time: 31/10/2024 05:00 AM SAST

    Affected areas : Goodwood, Riverton, Parow North, Ruyterwacht

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    Affected roads are listed below:

    Voortrekker Rd

    Anderson Str

    Fitzroy Str

    Surrey Str

    Station Road

    Beaufort Str

    Kimberley Str

    Caledon Str

    Townsend Str

    Emily Hobhouse Str

    Bowden Rd

    Me Rothman Str

    Goulburn Str

    Goodwood Str

    Alice Str

    Church Str

    Mcdonald Str

    Dirkie Uys Str

    Gertrude Str

    Hamilton Str

    Fisher Str

    Rhode Str

    Spencer Str

    Halt Road

    Boston Ave

    Oasis Str

    Astra Ave

    Canyon Str

    Warner Cres

    Riverton Cres

    Garden Str

    Coral Cl

    Lovedale Cl

    Chelsea Street

    Lakeside Street

    De Maas Cres

    De Maas Rd

    Pinetree Ave

    Pinetree Crescent

    Cone Crescent

    Sakabula Circle

    Epping Avenue

    Epping road

    Noorwood

    Francie Van Zijl Dr

    Connaught Rd

    Husami Road

    Ranee Str

    Park Str

    Lotus Str

    York Str

    Ramphal Singh Str

    Kalusta Rd

    6th Ave

    5th Ave

    Libra Rd

    Bourne Road

    14th Ave

    Fedora Cl

    School Street

    West Street

    Rajah Rd

    Boundary Road

    Jade Str

    Miracle Road

    Vallie Str

    Short Str

    Bertha Rd

    Ratnagiri Pl

    4th Ave

    St Paul's Ave

    2nd Ave

    Bangalore Ave

    9th Ave

    Norwood Rd

    Beret Road

    Tiara Way

    26th Str

    West Str

    Rajah Road

    Daphne Road

    7th Ave

    3rd Ave

    Aries Str

    7th Ave

    Orient Str

    Cravenby Str

    11th Ave

    9th Avenue

    Highway Road

    12th Avenue

    Boater Close

    15th Avenue

    16th Avenue

    Crown Road

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice | Route Maintenance | City Bowl Node | 31 October 2024
  • Completed
    October 31, 2024 at 3:00 AM
    Completed
    October 31, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    October 30, 2024 at 10:00 PM
    In progress
    October 30, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    October 30, 2024 at 10:00 PM
    Planned
    October 30, 2024 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the City Bowl Node

    Please see maintenance information below:

    Planned Start Date/Time: 31/10/2024 00:00 AM SAST

    Planned End Date/Time: 31/10/2024 05:00 AM SAST

    Affected areas : Vredehoek

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    Affected roads are listed below:

    Peak Rd

    Watsonia

    Lower Pypies Rd

    Gardinia Rd

    Windberg

    Van Ryneveld Rd

    Gladiolus Rd

    Anemone Rd

    Noordelik Avenue

    Aandbloom Rd

    Saddle Rd

    Barnham Rd

    Pin Oak

    Chelmsford

    Peppertree Rd

    Clovelly Rd

    Highlands Close

    Derry Rd

    Pinetree

    Upper Mill

    Freesia Rd

    Agaphanthus

    Kreupelhout Lane

    Noordelik Rd

    Upper Maynard St

    Bella Donna

    Watsonia Rd

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice | Route Maintenance | George Node | 31 October 2024
  • Completed
    October 31, 2024 at 3:00 AM
    Completed
    October 31, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    October 30, 2024 at 10:00 PM
    In progress
    October 30, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    October 30, 2024 at 10:00 PM
    Planned
    October 30, 2024 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the George Node.

    Please see maintenance information below:

    Planned Start Date/Time: 31/10/2024 00:00 AM SAST

    Planned End Date/Time: 31/10/2024 05:00 AM SAST

    Affected areas : Lavallia, Rosemore

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    Affected roads are listed below:

    Chris April Street

    George Koerts Avenue

    Sauer Street

    Gelderblom Str

    Casani Cres

    Bailie Str

    Plaatjies Str

    Stuurman Str

    5th Str

    Volkwyn Str

    Growers Str

    Maree Str

    Fairway Cres

    Swaardlelie Str

    Mountainview Cres

    Park Rd

    Daisy Str

    Wolhunter Str

    Kapokblom Str

    Kanna Str

    Gardenia Cl

    Orgidee Ave

    Triumph Cl

    Protea Valley Str

    Kalossie Street

    Karmelia Str

    Stripp Str

    Mackay Str

    St Mary Str

    Miller Str

    Cornish Str

    Canary Str

    Attakwas Street

    Restant Str

    Beer Str

    Baker Str

    Brown Str

    Pedro Str

    Widoms Str

    Molen Cl

    Bouwer Str

    Langmark Str

    Hicks Str

    Hunter Str

    Kondor Str

    Francis Str

    Parson Str

    George Moore Str

    Vincent Str

    Mitchell Baker Str

    Rietbok Str

    Triumph Close

    Blue Mountain Blvd

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Octotel Network Notice | Route Maintenance | Sea Point Node | 31 October 2024
  • Completed
    October 31, 2024 at 3:00 AM
    Completed
    October 31, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    October 30, 2024 at 10:00 PM
    In progress
    October 30, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    October 30, 2024 at 10:00 PM
    Planned
    October 30, 2024 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Sea Point Node.

    Please see maintenance information below:

    Planned Start Date/Time: 31/10/2024 00:00 AM SAST

    Planned End Date/Time: 31/10/2024 05:00 AM SAST

    Affected areas : Sea Point

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    Affected roads are listed below:

    Kloof Rd

    HighLevel

    St Johns Rd

    Holmfirth

    Main Rd

    Ilford &

    The Glen Rd

    Holmfirth

    irwinton Rd

    Ave. Le Seuer

    Kei Apple Rd

    Church Rd

    Clarens Rd

    Regent Rd

    Kei Apple Rd

    Trafalgar Square/Close

    Milner

    St Johns

    Deane rd

    firdale Rd

    Clifford Rd

    Ocean View Dr

    Selborne Rd

    Ave Deauville

    Bartholomew

    Ave La Croix

    St Charles

    Dassen Rd

    Ave Fresnaye

    Ave Le Seuer

    Protea

    Des Huguenots

    ave De Longueville

    Milton rd

    Heathfield Rd

    Ave Marseilles

    Kloof Rd

    Ave Normandie

    de L'Hermite

    st Charles

    Avenue Disant

    Dover Rd

    Ave Bordeaux

    Ave St Denis

    ave de Berrange

    Fontain Bleau

    Friars

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Oct 2024 to Dec 2024

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