Octotel Services - Notice history

West Coast experiencing partial outage

Partial outage

Cape Town Central - Operational

Southern Suburbs - Operational

Northern Suburbs - Operational

Atlantic Seaboard - Operational

West Coast - Partial outage

Cape Winelands - Operational

Helderberg - Operational

Overberg - Operational

Garden Route - Operational

Gauteng - Operational

ISP Portal - Operational

Octotel website - https://www.octotel.co.za/ - Operational

Octotel Telephony System - Operational

Notice history

Oct 2025

Octotel Network Notice | Route Conformance Maintenance | Plettenberg Bay Node | 23 October 2025
Scheduled for October 22, 2025 at 10:00 PM – October 23, 2025 at 3:00 AM about 5 hours
  • Planned
    October 22, 2025 at 10:00 PM
    Planned
    October 22, 2025 at 10:00 PM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled hardware maintenance at Plettenberg Bay node.

    Maintenance window:

    Planned Start Date/Time: 23/10/2025 00:00 SAST

    Planned End Date/Time: 23/10/2025 05:00 SAST

    Affected Areas: Maplin, New Horizons, Robberg

    Affected Roads:
    Ailsa Craig Avenue

    Beachy Head Drive

    Beacon Isle Drive

    Bell Rock Avenue

    Bunker Avenue

    Caddie Street

    Camdeboo Street

    Casquet Hill Avenue

    Cob Close

    Cordovan Crescent

    Daedalus Reef Drive

    Fairway Avenue

    Farallon Avenue

    Ferdinand Street

    Great Basses Street

    Gris Nez Avenue

    Jack Case Street

    Jument Avenue

    Kennary Island Drive

    Kennedy Island Drive

    Longships Drive

    Longstone Drive

    Montroy Avenue

    Pachena Point

    Pharos Avenue

    Planier Road

    Rattray Head Avenue

    Roche Bonne Avenue

    Rothersand Avenue

    Rugby Avenue

    Sanganer Avenue

    Saringa Road

    Serendipity Street

    Stableford Drive

    Tarbet Ness Avenue

    Tillamook Avenue

    Trinity Street

    Verde Estate

    White Caps Way

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

    Octotel-Footer
Octotel Network Notice - Outage: Blouberg, Melkbos | 19 October 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Blouberg and Melkbos have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for the Blouberg and Melkbos aggregation nodes have restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Technicians have identified a fibre break and currently localizing the point of failure.

    Currently no ETA available.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the following nodes:

    • Blouberg

    • Melkbos

    Engineers are currently investigating.

    Kindly await further updates.


    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Service Disruption : Grabouw | 19 October 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Grabouw Aggregation node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for the Grabouw aggregation node has restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Grabouw aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption Update: City Bowl-Vredehoek | 18 October 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.

    Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: ±2.5 Hours

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: ±3.5 Hours

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel engineers are still in progress with floating a new cable to restore the affected clients.

    ETR not yet confirmed

    Further updates to follow as our team makes progress.

    Kind Regards

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating
  • Identified
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an ETR for the full restoration process.


    Further updates to follow.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the City Bowl-Vredehoek area.

    Affected roads are listed below:

    • Blinde Street

    • Canterbury Square

    • Chester Road

    • Constitution Street

    • Coronation Road

    • Duke Street

    • Grand Vue Road

    • Justice Walk

    • Keppel Street

    • Kuyper Street

    • Lymington Street

    • Marsden Road

    • Milan Road

    • Princess Street

    • Queens Road

    • Ravenscraig Road

    • Upper Duke St

    • Upper Park Road

    • Upper Queens

    • Vogelgezang Street

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the City Bowl-Vredehoek area.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Octotel Network Notice | Service Disruption Update: Wellington | 17 October 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection. 

    Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: ± 1 Hour

    Further updates to follow as our team makes progress.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: ± 2 Hours

    Further updates to follow as our team makes progress.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: ± 3 Hours

    Further updates to follow as our team makes progress.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: ± 4 Hours

    Further updates to follow as our team makes progress.  

    Kind Regards

    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers. Certain customer connections have been restored.

    Further updates to follow as our team makes progress.

    Kind Regards


    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    We have successfully restored a portion of the affected services. The remaining impacted links are scheduled for completion by tomorrow morning.

    Due to poor visibility and associated safety risks, restoration activities have been temporarily suspended. Work is expected to resume at 07:00.

    We appreciate your continued cooperation and understanding.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.

    ETR for complete restoration: ±.3.5hrs

    Further updates to follow as our team makes progress.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.

    Further updates to follow.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

  • Update
    Update

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Wellington area.

    Affected roads are listed below:

    IMPALA ROAD

    SPRINGBOK ROAD

    Leon St

    MONTAQUE STREET

    MOSES STREET

    Bergrivier Road

    RODGERS STREET

    VAN WYKSVLEI ROAD

    WATERKANT STREET

    BENJAMIN STREET

    CRAWFORD STREET

    WELTEVREDE STREET

    PELIKAAN STREET

    VILJOEN STREET

    ELAND STREET

    Duine Road

    Mooivlei Street

    Coode Street

    HANOVER STREET

    POOLE ROAD

    Rudolph Street

    Bloekom Avenue

    SONNEBLOM STREET

    Saint David Street

    Saint Denis Close

    ST BASIL STREET

    Saint Brendan

    Bellview Street

    Amandel Street

    Leeubekkie Street

    ST LUKE STREET

    ST BERNARD STREET

    Verbena Street

    RUSSEL ROAD

    St Simon

    Saint Patrick

    Saint Thomas

    ST JOSEPH CRESCENT

    Saint Georges

    Saint Jude Street

    Saint Peter Street

    St Johns Cl

    ST JAMES CRESCENT

    ST PAUL STREET

    Technicians are currently investigating.

    Kindly await further updates.

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting certain customers in the Wellington area.

    Technicians are currently investigating.

    Kindly await further updates.

    Kind Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

Sep 2025

Octotel Network Notice | Scheduled Route Maintenance | Stillbaai Node | 1 October 2025
  • Completed
    October 01, 2025 at 3:00 AM
    Completed
    October 01, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    September 30, 2025 at 10:00 PM
    In progress
    September 30, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    September 30, 2025 at 10:00 PM
    Planned
    September 30, 2025 at 10:00 PM

    Dear ISP Partner

    Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Stillbaai Node.

    Please see maintenance information below:

    Planned Start Date/Time: 01/10/2025 00:00 PM SAST

    Planned End Date/Time: 01/10/2025 05:00 AM SAST

    Scope of work:

    The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

    Affected areas :
    Stilbaai West

    Stilbaai

    Shelly Beach

    Grootfontein

    Stilbaai East

    Lappiesbaai

    Sercor Park

    Seaview

    If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

    Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    Octotel-Footer
Octotel Network Notice | Service Disruption: Atlantis | 30 September 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Atlantis have restored and are testing stable.

    Maintenance has been scheduled for tomorrow morning at 6am to restore the backup power at the Node.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,


    Technicians have completed investigations at the node and identified an issue with the backup power system. A temporary fix has been implemented, and services in Atlantis have now been restored.


    Please note, services remain at risk until the backup power issue is fully resolved.


    Kindly await further updates.


    Regards,

    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Partner provider techs are currently on route to site to investigate further.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Partner provider engineers have been dispatched to investigate further.
    Currently no ETA is available.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Atlantis aggregation node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Hardware Maintenance: Ruyterwacht | 30 September 2025
  • Completed
    September 30, 2025 at 1:00 AM
    Completed
    September 30, 2025 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    September 29, 2025 at 10:00 PM
    In progress
    September 29, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    September 29, 2025 at 10:00 PM
    Planned
    September 29, 2025 at 10:00 PM

    Dear ISP Partner,

    Octotel Engineers will be performing routine maintenance to upgrade ONT Software on Ruyterwacht Aggregation Node.

    Maintenance window:
    Planned Start Date/Time: 30/09/2025 00:00 SAST
    Planned End Date/Time: 30/09/2025 03:00 SAST

    AFFECTED NODES: Ruyterwacht

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Service Disruption : Northridge OLT | 29 Septemeber 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Northridge OLT have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for the Northridge OLT have restored at present and are running on grid power.

    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Identified
    Identified

    Dear ISP Partner,

    Techs arrived at site, finding a municipal power issue affecting the site. Site is currently using backup power and we are seeing services have restored however remain at risk until grid power is restored.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Northridge OLT.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Hardware Maintenance: George | 29 September 2025
  • Completed
    September 29, 2025 at 1:00 AM
    Completed
    September 29, 2025 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    September 28, 2025 at 10:00 PM
    In progress
    September 28, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    September 28, 2025 at 10:00 PM
    Planned
    September 28, 2025 at 10:00 PM

    Dear ISP Partner,

    Octotel Engineers will be performing routine maintenance to upgrade ONT Software on George Aggregation Node.

    Maintenance window:
    Planned Start Date/Time: 29/09/2025 00:00 SAST
    Planned End Date/Time: 29/09/2025 03:00 SAST

    AFFECTED NODES: George

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer

Aug 2025

Scheduled Maintenance | Hardware Maintenance | 28 August 2025
  • Completed
    August 28, 2025 at 3:00 AM
    Completed
    August 28, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    August 28, 2025 at 1:00 AM
    In progress
    August 28, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    August 28, 2025 at 1:00 AM
    Planned
    August 28, 2025 at 1:00 AM

    Dear ISP Partner,

    Please be advised that Octotel Engineers will perform maintenance on our core devices.

    Maintenance window:
    Planned Start Date/Time: 28/08/2025 03:00 SAST
    Planned End Date/Time: 28/08/2025 05:00 SAST


    Impact:
    Certain customers can expect intermittent to no connectivity for up to 15 minutes during the maintenance window. Engineers are on standby should any issues arise from this maintenance.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Maintenance - ONT Software Upgrades : Sedgefield, Mutual-Heights, Grabouw, Fisantekraal, Stilbaai | 28 August 2025
  • Completed
    August 28, 2025 at 1:00 AM
    Completed
    August 28, 2025 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    August 27, 2025 at 10:00 PM
    In progress
    August 27, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    August 27, 2025 at 10:00 PM
    Planned
    August 27, 2025 at 10:00 PM

    Dear ISP Partner,

    Octotel Engineers will be performing routine maintenance to upgrade ONT software on the Sedgefield, Mutual-Heights, Grabouw, Fisantekraal, Stilbaai aggregations nodes.

    Maintenance window:
    Planned Start Date/Time: 28/08/2025 00:00 SAST
    Planned End Date/Time: 28/08/2025 03:00 SAST

    AFFECTED NODES:

    • Sedgefield

    • Mutual-Heights

    • Grabouw

    • Fisantekraal

    • Stilbaai

    Impact:
    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer
Scheduled Hardware Maintenance : East CBD Node | 28 August 2025
  • Completed
    August 28, 2025 at 3:00 AM
    Completed
    August 28, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    August 27, 2025 at 10:00 PM
    In progress
    August 27, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    August 27, 2025 at 10:00 PM
    Planned
    August 27, 2025 at 10:00 PM

    Dear ISP Partner,

    Octotel Engineers will be performing scheduled hardware maintenance at East CBD node.

    Maintenance window:

    Planned Start Date/Time: 28/08/2025 00:00 SAST

    Planned End Date/Time: 28/08/2025 05:00 SAST

    Affected Areas:

    Cape Town City Centre

    District Six

    Foreshore

    Gardens

    Salt River

    University Estate

    Walmer Estate

    Woodstock

    Zonnebloem

    Impact:

    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,

    Octotel NOC

    Octotel: Open Access Fibre Networks

    www.octotel.co.za | 0874700800

    Octotel-Footer
Outage | Sedgefield, Plett, Knysna | 25 August 2025
  • Resolved
    Resolved

    Dear ISP Partner,

    We are observing services for Plett, Knysna, Sedgefield have restored and are testing stable. We anticipate no further service disruptions.

    We anticipate no further service disruptions.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Monitoring
    Monitoring

    Dear ISP Partner,

    We are observing services for Plett, Knysna, and Sedgefield aggregation nodes restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Restoration efforts on the Eden outage continue, however we have no ETA at present.

    Next update to follow at 21:00.

    We apologize for any inconvenience this has caused.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    The fault affecting connectivity to Plett, Knysna, and Sedgefield aggregation nodes has partially been isolated.
    Engineers continue to work on restoring services.

    No ETR at present.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,


    Partner provider technicians are working on restoring connectivity between PE and Linton Grange.

    No ETR is available as yet.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Partner provider engineers continue to investigate.

    Currently no ETA is available.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Update
    Update

    Dear ISP Partner,

    Technicians are currently en route to site to investigate. ETA to site is ~1hr.

    No ETR is available as yet.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

  • Investigating
    Investigating

    Dear ISP Partner,

    We are observing an issue affecting services at the Plett, Knysna, and Sedgefield aggregation nodes.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

Scheduled Maintenance - ONT Software Upgrades : Kleinbrak, Northridge, Eagle Canyon, Bredasdorp, Melkbos | 21 August 2025
  • Completed
    August 21, 2025 at 1:00 AM
    Completed
    August 21, 2025 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    August 20, 2025 at 10:00 PM
    In progress
    August 20, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    August 20, 2025 at 10:00 PM
    Planned
    August 20, 2025 at 10:00 PM

    Dear ISP Partner,

    Octotel Engineers will be performing routine maintenance to upgrade ONT software on the Kleinbrak, Northridge, Eagle Canyon, Bredasdorp, Melkbos aggregations nodes.

    Maintenance window:
    Planned Start Date/Time: 21/08/2025 00:00 SAST
    Planned End Date/Time: 21/08/2025 03:00 SAST

    AFFECTED NODES:

    • Kleinbrak

    • Northridge

    • Eagle Canyon

    • Bredasdorp

    • Melkbos

    Impact:
    Customers can expect intermittent to no connectivity for brief periods during the maintenance window.

    If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at support@octotel.co.za

    Regards,
    Octotel NOC
    Octotel: Open Access Fibre Networks
    www.octotel.co.za | 0874700800

    Octotel-Footer

Aug 2025 to Oct 2025

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